Lexus of Murray

This dealership has typically been great About 3 - 4 months ago I was in for an typical oil change. I was told my front brakes were close but could wait until I came back for my next oil cha About 3 - 4 months ago I was in for an typical oil change. I was told my front brakes were close but could wait until I came back for my next oil change. When I came back I was told not only were my brakes due but I had worn through some sensors that would cost almost as much as my brakes to replace (I am not a happy camper). I was so upset I even checked on having the brakes replaced elsewhere, but the sensors are a dealer only item and are VERY expensive. Obviously if I had known I could possibly have worn through the sensors (I took the car back for the second oil change within a hundred miles of the recommended mileage/no fudging) I would have had the brakes done the first time and avoided the entire sensor issue. I rely on these people to tell me what needs to be done and when. I paid the price and had the dealership replace the brakes and sensors on the front end, keeping it all Lexus components, but I am not happy about their recommendations. However, I will be back, they do a great job and generally take great care of me. My wife and I have bought six cars from them. More

Our salesperson provided us with excellent, knowledgeable service. The dealership is beautiful. We were greeted in a warm and inviting manner. Two thumbs way up. service. The dealership is beautiful. We were greeted in a warm and inviting manner. Two thumbs way up. More

Awesome service department. They are always quick and provide excellent care. I have complete trust and confidence my car will be done right every time I go in. provide excellent care. I have complete trust and confidence my car will be done right every time I go in. More

Employees are always grumpy and service is always subpar. Previously they always would clean the leather on the driver seat because my jeans diet and I was told they refuse to do that this time. They also we Previously they always would clean the leather on the driver seat because my jeans diet and I was told they refuse to do that this time. They also were supposed to vacuum my car and it is filthy on the floor I don’t believe that they vacuumed. When I brought this to the attention of the employees they shrugged their shoulders and said oh well More

New car Everyone was very cordial and extremely ready to help us. Questions were answered readily and understandable!!! We appreciated the warm atmosphere f Everyone was very cordial and extremely ready to help us. Questions were answered readily and understandable!!! We appreciated the warm atmosphere from everyone!! Thanks to all!! More

Routine service Have been going to Larry Miller Lexus since 2005. Have never been disappointed in the service or price. Mandy Littlefield is a superior service writ Have been going to Larry Miller Lexus since 2005. Have never been disappointed in the service or price. Mandy Littlefield is a superior service writer More

not so great LH Miller lexus of murray is my dealership. I've never written a review before because service has always been acceptable. I made an advance appointme LH Miller lexus of murray is my dealership. I've never written a review before because service has always been acceptable. I made an advance appointment for oil change because my day was full of appointments. I made my appointment at 12:30. I arrived 5 minutes early. I had another appointment 30 minutes away at 2:00. One hour for service in the past was plenty of time for an oil change. 50 minutes in I checked with the service person when my car would be finished. And I told her I had an appointment at 2:00. I didn't get out of there until 1:50. I missed my next appointment. No compensation was offered. I rushed out so fast I didnt sign the statement. More

Regular service Just moved from The Woodlands, TX. Came in for routine service. In Texas I had a service rep but here it was a pool of service reps. I waited 25 mi Just moved from The Woodlands, TX. Came in for routine service. In Texas I had a service rep but here it was a pool of service reps. I waited 25 minutes before being served. Once served I was impressed with the care I received. Ethan Peterson was great and called me an Uber to go to the mall while my car was serviced. The car came out clean and he said I could contact him for the next service. More

Adam and Justin were amazing. Adam took time to welcome us and Justin went over everything in detail. They made us feel like we were family us and Justin went over everything in detail. They made us feel like we were family More

This dealership went above and beyond. Best car buying experience I’ve ever had. I will definitely send referrals and be back for our next one in a couple years. experience I’ve ever had. I will definitely send referrals and be back for our next one in a couple years. More