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Lexus of Murray

Murray, UT

4.6
1,018 Reviews
At Lexus of Murray, We Hear You. You might expect a car company’s top priority to be cars, but not at Lexus of Murray. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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5686 S. State Street

Murray, UT

84107

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Showing 1,018 reviews

November 22, 2019

Excellent, they worked hard. We have never purchased a car from anyone other than our local dealerships. We were from out of Salt Lake and was very impressed when we first rolle More

by lanecall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Fernelli and James Tamboooooourine
Nov 22, 2019 -

Lexus of Murray responded

Thank you for leaving us a great review! We are glad your first experience with our dealership was phenomenal. — Jim Brown, General Manager

November 22, 2019

We received first class service during this purchase negotiation. But then I would not expect anything else as this is the way it has always gone. We have purchased 2 previous new cars to this one. More

by JHR
Recommend Dealer
Yes
Employees Worked With
Johnny D and Rodney Walker
Nov 22, 2019 -

Lexus of Murray responded

Thank you for your business and your review! We look forward to working with you in the future. — Jim Brown, General Manager

November 22, 2019

Very pleased with service Service advisor Mandy was informed and very helpful. She was also of assistance in filling out form for rebate on purchase of Michelin tires. The ac More

by rogergose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Littlefield (Service Advisor)
Nov 22, 2019 -

Lexus of Murray responded

Thank you for leaving us an excellent review! Please let us know if we can help with anything else. — Jim Brown, General Manager

November 19, 2019

Excellence! Marcel DeRoest stayed with us through the weeks of making a final decision. He answered all our questions and always made sure we were taken care of a More

by nancyleearnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcel DeRoest, Lyndon Shamy
Nov 20, 2019 -

Lexus of Murray responded

Thank you for taking the time to review us, Nancy! We hope you will continue to come to see Marcel and the team in the future! - Jim Brown, General Manager

November 18, 2019

I came in to get my vehicle serviced as a walk-in. The staff was respectful and courteous. The Service Consultant was incredibly nice and was able to answer all my questions. The waiting area is nicely s More

by SMoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Tate
Nov 18, 2019 -

Lexus of Murray responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Jim Brown, General Manager

November 18, 2019

The actual work done was excellent! Following through on vacuuming the inside and washing the outside was horrible. No vacuuming and the washing, if done, left a lot to be desired. Our trip to the Lexus d More

by j6hartman
Recommend Dealer
Yes
Employees Worked With
Not sure who did the work
Nov 19, 2019 -

Lexus of Murray responded

Hello there. Thank you for taking the time to share your feedback with me. We take pride in the top-notch car washes and detailing we provide, so I’d appreciate the chance to learn more about your experience and to ensure that your car receives the care it deserves. Please give me a call at your earliest convenience and we can work together to arrive at a resolution if possible. I hope to hear from you soon. - Jim Brown, General Manager, (801) 264-3610

November 17, 2019

Excellent facilities and service I am always very impressed by the quality and speed of service and comfort in the customer waiting area. Exceeds my expectation each time i visit. More

by Tom C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy
Nov 18, 2019 -

Lexus of Murray responded

Thank you for taking the time to review our dealership, Tom. We are happy to have earned your recommendation. Come visit us again soon! - Jim Brown, General Manager

November 17, 2019

I thought that the Service Advisor was approachable and helpful. Work was done right, and on time. The car was vacuumed and washed Nice job! More

by CSpencer
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 18, 2019 -

Lexus of Murray responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Jim Brown, General Manager

November 17, 2019

Great service’ my agent went above and beyond.... thank you! She noticed my expiration was up and my car so she registered my car for me! Wow! More

by Staciewwebster
Recommend Dealer
Yes
Employees Worked With
Mandy, I think
Nov 18, 2019 -

Lexus of Murray responded

Thank you for taking the time to review us, Stacie! We hope you will continue to come to see us in the future! - Jim Brown, General Manager

November 17, 2019

LHM LEXUS Murray has the greatest customer service anywhere! Took my Lexus in for regular scheduled service. They took excellent care of me and my car! Fast, friendly, knowledgeable, courteous and kind. Would More

by LadyLexi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 18, 2019 -

Lexus of Murray responded

Thank you for taking the time to review our dealership! Be sure to let us know if there is anything that you need moving forward. - Jim Brown, General Manager

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