Lexus of Murray

Unknown idiot light requires serbice Service rep had me come in without appointment and resolved problem quickly. Josh was great to work with, customer lounge comfortable. Probably cou Service rep had me come in without appointment and resolved problem quickly. Josh was great to work with, customer lounge comfortable. Probably could use some new toys in children’s are. Most are broken or missing parts. More

very satisfied They are very attentive, friendly, professional, attentive and efficient. Sean our service manager is awesome. We were very satisfied with our experie They are very attentive, friendly, professional, attentive and efficient. Sean our service manager is awesome. We were very satisfied with our experience at this dealership. More

Quick service, awkward drop off I love this dealership. I have never had my Lexus serviced anywhere else. However, the drop off process is really clunky, unorganized and awkward. You I love this dealership. I have never had my Lexus serviced anywhere else. However, the drop off process is really clunky, unorganized and awkward. You stand outside the offices and are supposed to wait until someone is done. And it’s uncomfortable and awkward. It feels like you’re lost or maybe unsure of what to do More

Stellar Service Sean Nava is the Service Specialist that sets the Bar for the highest Quality for taking car of their customers! I wish their were more people like S Sean Nava is the Service Specialist that sets the Bar for the highest Quality for taking car of their customers! I wish their were more people like Sean More

Service with a smile My service underwriter Josh was helpful and professional. My salesman James showed me the new model. While we could not make a sale he was also inform My service underwriter Josh was helpful and professional. My salesman James showed me the new model. While we could not make a sale he was also informative and helpful More

Three attempts to fix tire pressure sensor First - no problem second - replaced one third with my permission replaced all five at $105 each. It took 24 hours and a over night hotel stay to fix First - no problem second - replaced one third with my permission replaced all five at $105 each. It took 24 hours and a over night hotel stay to fix it. More

Outstanding I was made to feel very comfortable and was given a great deal. Im so glad it worked out so well. I would recommend to anyone. I was made to feel very comfortable and was given a great deal. Im so glad it worked out so well. I would recommend to anyone. More

Great Friendly good service, staff was knowledgeable and efficient. i would recommend them to relatives and friends. I'm glad i chose Larry H Miller Lexus Friendly good service, staff was knowledgeable and efficient. i would recommend them to relatives and friends. I'm glad i chose Larry H Miller Lexus More

Great It was an oil change and they clean your car very professional very clean very very proud Red Service thanks for all you do Would recommend Lexus for It was an oil change and they clean your car very professional very clean very very proud Red Service thanks for all you do Would recommend Lexus for service More

Poor Sales Representative During my time with Larry H Miller, I was assisted by a sales associate, Sam. Unfortunately, there were many times of miscommunication and lack of ass During my time with Larry H Miller, I was assisted by a sales associate, Sam. Unfortunately, there were many times of miscommunication and lack of assistance throughout the process of attempting to lease a car. Text messaging was exchanged to make the follow up appointments easier, asking for a different car to test drive/ setting up appointment times to make a smooth transition as I had to return numerous times to complete the lease because things were unorganized. Even though we had set up times and dates via text, which were confirmed, these requests weren't followed through with and the appointments did not run on time. I felt numerous times that I was not being listened to throughout the process: even when after finally testing driving the car I ended up leasing, and telling Sam that I would like this car, he asked me to look at another car to drive. Because of the untimeliness of the appointments, I had asked to pick up the car that I put money down on, at a later date. When I called the dealership to ask for more clarification on certain things before picking up my car, I was able to talk to other employees of Larry H Miller. When I explained that my sales rep was Sam, the response was often "that is not surprising" in regard to me being confused or feeling in the dark about things. This alludes me to believe that this is not the first time that this has happened. Maybe most frustrating of all, is that Sam stayed my sales rep through the sale. When it was time to sign papers, to take home the lease, the process was incredibly unorganized and I often had to ask for further clarification of what I was signing. Papers were being tossed around the desk, and I was not told what was happening when he walked out of the desk areas to complete tasks necessary for the paperwork of the lease. Although Sam was kind, unfortunately, had I not needed to lease a car, I would have likely left Larry H Miller without the leased car. I did work with other employees of Larry H Miller, including Rodney, and Bea. These employees were thoughtful and making sure to explain themselves throughout the process., and making sure I felt comfortable with what was happening. Both of these employees also seemed very knowledgeable in their respective areas. I am thankful for their help. Unfortunately, while I would recommend Larry H Miller overall, I would be very concerned about any people working with Sam throughout the process of buying or leasing a car. More