Lexus of Murray

Drop in service experience While driving to work I noticed a low tire. I called to make an appointment and was told they were booked, but to go ahead and drop in...which I did. While driving to work I noticed a low tire. I called to make an appointment and was told they were booked, but to go ahead and drop in...which I did. The service rep (Ethan) seemed disgusted that I dropped in. He made it very clear that my car would be bumped for anyone who had made an appointment and that they “might” be able to get to mine. I wasn’t sure if I should wait so I asked. He said basically that it was up to me to decide. Well, they did get to mine and he told me I had a nail they couldn’t repair. Of course he recommended I buy 4 new tires. Ok, no problem. After I decided to wait and try and get a new tire that matched my other ones from another place, he told me that they had found a nail in another one of my tires. My unlucky day, except I was happy they had discovered this. I asked if that had been fixed and he told me “no, we didn’t fix it”. What? You identify a nail in my tire and then leave it? By this time it was clear that I was an annoyance to this guy so I shook my head and left. Drove straight to Big O and guess what? They fixed BOTH tires for free! They said it was perfectly repairable and not to worry about new tires for a while. It’s funny because my last review of LHM Lexus was great. I guess one unfriendly person can ruin your whole opinion of a business. I have a certified vehicle so I will be back. Hoping next time will feel differently. I guess I just expect more from a Lexus dealership. More

RX 350 2019 My experience in working with Scott Malcome was fun, easy and with zero pressure. He made the whole buying experience enjoyable. Thank you and I will My experience in working with Scott Malcome was fun, easy and with zero pressure. He made the whole buying experience enjoyable. Thank you and I will definitely see you again. More

Service I have dropped my for recall service. As far as I knew that the car will be vacuumed and washed after service. However, when I picked up my car and qu I have dropped my for recall service. As far as I knew that the car will be vacuumed and washed after service. However, when I picked up my car and questioned about the vacuuming and washing. They claimed that they did but there was nothing change. I called the service person from the office and he admitted that it was a horrible job or not done. He has offered me to have someone clean my car but I was busy and have no time that day. It was wasting my time. More

2020 Lexus Johnny D. was amazing to work with! He was very patient and worked with us to give us the perfect buying experience!!! I highly recommend him as your Johnny D. was amazing to work with! He was very patient and worked with us to give us the perfect buying experience!!! I highly recommend him as your sales guy! We love our new Lexus!!! Thank you for giving us an excellent deal! More

Pleasant experience Sheryl was fabulous. She followed through on all her commitments and exceeded all my expectations. All personnel at Larry Miller Lexus were friendly Sheryl was fabulous. She followed through on all her commitments and exceeded all my expectations. All personnel at Larry Miller Lexus were friendly and helpful. More

Exceptional purchasing experience! Purchasing a vehicle can be daunting. From the minute I walked in to the LHM Lexus dealership in Murray it was seamless. My sales associate Brent Lloy Purchasing a vehicle can be daunting. From the minute I walked in to the LHM Lexus dealership in Murray it was seamless. My sales associate Brent Lloyd was informative, professional, trustworthy and so friendly. He quickly narrowed down my wishes and I moved through the process efficiently, driving off the lot in a beautiful vehicle. Colton Mraz also masterfully explained in a comprehensive tutorial how everything works! There is a dizzying array of options. It was a great experience. More

Service They were so quick to fix my Airbag recall. They had drinks, snacks, and to top it off they filled my gas tank! Great service They were so quick to fix my Airbag recall. They had drinks, snacks, and to top it off they filled my gas tank! Great service More

Great experience We have bought our cars from Lexus for many years and have had a consistently positive experience. This was another positive experience. Even though We have bought our cars from Lexus for many years and have had a consistently positive experience. This was another positive experience. Even though I was buying a used car, the concern to provide the car the perfect condition was impressive. All my questions were addressed with care and helpful information. I appreciate that there was no hard sell. Highly professional. Stephanie was great. Highly recommend. More

Best Dealer Experience Ever! I am so hesitant to purchase a car at a dealership, after poor experiences in the past. Walking into the Larry H. Miller Lexus Murray Dealership was I am so hesitant to purchase a car at a dealership, after poor experiences in the past. Walking into the Larry H. Miller Lexus Murray Dealership was a completely different and truly delightful experience from any other dealership I've ever been to. I was immediately greeted by Daniel Solaimanian when I asked if I could learn more about the features and benefits of owning a Lexus RX. I'm a recent widow, so purchasing a car without my dear husband was a traumatic event for me. I had my sweet daughter-in-law with me, to ask questions and help me remember everything I was told about this car. Daniel took us over to look at one - inside and out, had me sit in the driver's seat as he patiently showed me many of the safety features, driving aid features, luxury features, and the more common features I recognized. He brought us by the office of Jim Brown, who also came out and greeted us warmly, assuring us we were being helped by "one of the very best!" Daniel took as much time as we needed, to ask questions. He got me a brochure on the car to take home with me so I might read more about this vehicle. Then we all went for a test drive. I loved the car! I had other brands of cars to consider, so I left with the kindest handshake and assurance I could call at any time if I had any questions, then given his business card and his number. And no pressure! I was so impressed! I did go to other dealers - but none of the cars I looked at were as wonderful as the Lexus. I returned to LHM Lexus Murray a few days later with my sweet daughter. Daniel saw us looking at the different models on the floor, and he came right up, remembering me and the car I was interested in. He asked how he could be of help to me, in any way. He answered every question - one of the biggest was - I wanted a white exterior with a light leather interior. He found me one, coming soon to their dealership, so we talked price and contract. The whole process was seamless and painless. I had no car until I could get the new Lexus, so this dealership, loaned me one of their cars to use until my car arrived and was prepped for me. I've never experienced anything like the customer care and concern for me and my comfort and happiness with my decision to own a Lexus. Joshua Tate in the service department, was just as careful and concerned for me and my new Lexus once I received it, when I brought it back in for the clear coat. From the sweet young lady at the front desk to every employee I have seen there at LHM Lexus Murray - I've had exceptional treatment and care. I feel like I'm a member of their "LHM family" every time I come in. I would HIGHLY recommend the Larry H Miller Lexus Murray Dealership to anyone and everyone! More

Fast and friendly Great facility clean and comfortable while waiting for the car to get done. Great people. We bought our Lexus RX 350 in November and it was a great pu Great facility clean and comfortable while waiting for the car to get done. Great people. We bought our Lexus RX 350 in November and it was a great purchase. More