Lexus of Murray

Rating of my visit on Thursday, August 8, 2019 service As usual, my Service Consultant, Josh Tate is right on par with his honesty, knowledge and reliability. I would definitely recommend this dealership As usual, my Service Consultant, Josh Tate is right on par with his honesty, knowledge and reliability. I would definitely recommend this dealership to my friends and acquaintance's. More

Easy as always Josh in the service department continues to provide top quality service. Every time I’m in there he’s honest and gets me taken care of and on my way. Josh in the service department continues to provide top quality service. Every time I’m in there he’s honest and gets me taken care of and on my way. More

Top notch dealership! We have leased 2 other vehicles from this dealership. We have had a good experience each time. Brad Rabe has done a wonderful job in meeting out needs We have leased 2 other vehicles from this dealership. We have had a good experience each time. Brad Rabe has done a wonderful job in meeting out needs. The dealership is clean and welcoming. Each of the employees we dealt with were friendly and professional. Would highly recommend this dealership. More

A theme developing of poor customer service The customer service I get a LHM Lexus has not ever been great, but it feels like it’s getting worse and certainly doesn’t match my expectations for a The customer service I get a LHM Lexus has not ever been great, but it feels like it’s getting worse and certainly doesn’t match my expectations for a luxury good. I’ve been refused the ability to make appointments for routine service when I have called in the past so now I just show up. When I got to the dealership this time, without an appointment, each employee I interacted with seemed more interested in convincing me to leave than helping me out. The second guy who came to talk to me asked what I needed and I told him Lexus had sent me a letter saying there was a software update “is it the Apple Car play update”, he asked interrupting me, I told him I didn’t know. I told him that my car was also saying it was due for service. When he asked me what for, I told him I didn’t know, the car just said to come in. I told him I didn’t have an appointment because I told him I had been told not to make appointments in the past and he said that appointments are currently 2-3 days out. He also told me that I could get it serviced that day but the wait would be over 2 hours. Again, everything about what he was saying and how he was saying it implied he just wanted me to leave. Because this was the only day off I’d have for a while and because the dealership is a distance from my house, I decided I would stay and wait it out. In the end, I was there no more than 30 minutes, which would have been great if it didn’t seem to reinforce that it seemed that the people I interacted with simply wanted me to leave. More

Service Made appointment easily on their website and they were ready for me when I arrived. Completed service in a shorter timeframe then expected. Thank f Made appointment easily on their website and they were ready for me when I arrived. Completed service in a shorter timeframe then expected. Thank for your dedication. More

Great service Ethan is a great guy and you’ll be lucky if you get to work with him. Service is always great, and so is the rest of the crew. Ethan is a great guy and you’ll be lucky if you get to work with him. Service is always great, and so is the rest of the crew. More

Excellent Customer service Justin the guy made everything easy as possible. Plus the service manager Adam blackman other service staff Fabbi en Thorne great people to work with Justin the guy made everything easy as possible. Plus the service manager Adam blackman other service staff Fabbi en Thorne great people to work with. More

Best Experience My experience was the best ever when purchasing a new car. Marcel, Michael and Rodney were professional and thorough. They were conscious of my time My experience was the best ever when purchasing a new car. Marcel, Michael and Rodney were professional and thorough. They were conscious of my time and showed me vehicles that fit my needs. More

LHM Lexus was the best buying experience I've ever had. Over the years, I've had some nice cars (Porsche, BMW, Acura, etc.) But my buying experience at LHM Lexus of Murray was the best by far. Our sales re Over the years, I've had some nice cars (Porsche, BMW, Acura, etc.) But my buying experience at LHM Lexus of Murray was the best by far. Our sales rep was Stephanie and I don't think I've ever had a sales rep that understood the product better than she did. She was extraordinarily knowledgeable, very professional, very patient. She was Awesome!! She gave us several helpful options and let us figure things out with no pressure at all. I can't say enough good about Stephanie!! Because of her, our buying experience at the dealership was nothing but pleasant... and we couldn't be happier with our choice. Thanks Stephanie!! More

Josh was great!! Josh was very good at keeping me appraised of what was going on with my car after my accident. Very friendly and efficient! He went the extra mile & I Josh was very good at keeping me appraised of what was going on with my car after my accident. Very friendly and efficient! He went the extra mile & I would use this dealership again because of him!! More