Lexus of North Miami - Service Center

Review: I left Lexus of North Miami feeling deeply disrespected, financially burdened, and—frankly—taken advantage of as a woman. My experience began on May 21, when I brought my vehicle in due to disrespected, financially burdened, and—frankly—taken advantage of as a woman. My experience began on May 21, when I brought my vehicle in due to a warning light. What followed was a string of inconsistent, implausible explanations and a total lack of professionalism from the service team. First, I was told that my car had been tampered with or broken into, with no concrete evidence to support the claim. Then the story shifted—I was told the damage may have come from driving through a puddle, another absurd theory that was never substantiated. Despite my repeated efforts to get clarity, my car sat at the dealership for over two months, during which I was left without a vehicle and with no consistent updates. Then came the most shocking part: I was told my engine was I needed to be replace my engine—a job quoted at $10,000. I filed a claim with my major insurance company, who denied it not once but twice, relying in part on the dealership’s vague and unsupported diagnosis. I was devastated—emotionally and financially. The service staff showed little to no empathy, offered no real explanations, and treated me with condescension and indifference throughout the ordeal. As a paying customer—and as a woman—it felt like I was being dismissed, manipulated, and taken advantage of at every turn. Then, nearly two months later, The car was miraculously "fixed" with just a can of oil. After being told I needed a new engine, I was suddenly expected to accept that the issue was resolved by simply topping off fluids—with no apology, no acknowledgment of the stress and financial strain caused, and no accountability for the completely inaccurate diagnosis. Lexus as a brand is supposed to represent quality and trust. Sadly, this dealership failed to uphold either. I hope this review serves as a warning to others and a call for Lexus of North Miami to reevaluate its standards—both in how it treats its customers and how it trains its staff. More

I had an excellent car purchasing experience with Lexus of North Miami.  I inquired over the internet about a Lexus Certified Preowned car that they had in inventory.  Luke Smigiel immediately called me an of North Miami.  I inquired over the internet about a Lexus Certified Preowned car that they had in inventory.  Luke Smigiel immediately called me and provided me over multiple conversations, text messages and emails with details regarding the car.  He was very professional, customer focused and knowledgeable about Lexus cars.  Also, I live in North Carolina so I needed to understand and have confidence in buying a car without actually seeing it at the dealer and then having it shipped to my house.  The Lexus that I purchased has now arrived in NC and I am delighted with entire purchasing experience.  More

Lexus of north miami took care of the problem and responded diligently to all challenges that presented responded diligently to all challenges that presented More

My experience at Lexus was fantastic, from the receptionist answering the phone to my new service manager. I truly appreciate Lexus of North Miami. receptionist answering the phone to my new service manager. I truly appreciate Lexus of North Miami. More

⭐️⭐️⭐️⭐️⭐️ Outstanding Service! Ronald Campos is truly exceptional! He’s not just a service advisor—he’s someone who genuinely cares about your car and your peace of mind. He takes Ronald Campos is truly exceptional! He’s not just a service advisor—he’s someone who genuinely cares about your car and your peace of mind. He takes the time to listen, explain, and follow up, making the whole process smooth and stress-free. Every visit with Ronald feels like VIP treatment. I couldn’t ask for better service at Lexus! More

I had a wonderful experience . The service was professional and I appreciate the service, Thank you The service was professional and I appreciate the service, Thank you More

It was a smooth transaction The staff was friendly. I am happy for this service I am happy for this service More

Jose was the absolute best sakes person! We would always choose him - he’s so nice and straightforward! We would always choose him - he’s so nice and straightforward! More

The service at Lexus of North Miami is 1st class. Luis Garcia, my service advisor always exceeds my expectations! Luis Garcia, my service advisor always exceeds my expectations! More

First class service all repairs were completed to satisfaction. My service advisor was Kayla T. She was awesome! satisfaction. My service advisor was Kayla T. She was awesome! More