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Lexus of North Miami - Service Center

North Miami, FL

4.5
893 Reviews

893 Reviews of Lexus of North Miami - Service Center

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January 30, 2025

Good experience with service advisor Erik professional and very helpful thanks for everything i will be back More

by yoankykevin27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick
Jan 30, 2025 -

Lexus of North Miami responded

We're delighted to hear that Erik provided you with a professional and helpful experience at Lexus of North Miami. We look forward to welcoming you back!

January 30, 2025

I was waiting 3 hours for regular checkup to be completed. Never sent updates on phone, what they doing. After 3 hours, when service was done, they informed me, that, they suggested air filter to b More

by galicjanka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edie Garcia
Feb 03, 2025 -

Lexus of North Miami responded

Galicjanka, I apologize for the long wait and lack of communication during your checkup. We strive to keep our customers informed throughout their service experience, so it's disappointing to hear we fell short. Please feel free to reach out if you'd like us to address any further concerns or questions you may have. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

January 30, 2025

Very disappointed they charged for a service that was supposed to be free and I have th wait for a year to get the money back More

by Ealonsonayor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Lexus of North Miami responded

I'm sorry to hear about the unexpected charge and delay in reimbursement. We strive for transparency, so this situation is concerning. Please reach out to us directly so we can address this issue promptly. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

January 30, 2025

As usual terrific customer care from Bobby in in service Dept. I make it point to do all of my scheduled and or warranty service at Lexux of No. Miami because of the excellent people that work there such More

by RICKW48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Lexus of North Miami responded

Thank you for your continued trust in Lexus of North Miami! We're delighted to hear that Bobby and Ed have consistently provided terrific customer care. Enjoy the coffee, and we'll see you at your next visit!

January 29, 2025

It's always a pleasant experience! Bobby at Lexus NMB is the best! Very knowledgable and professional. More

by palma.darlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Lexus of North Miami responded

Palma, we're delighted to hear that Bobby provided you with such a pleasant experience at Lexus of North Miami! Thanks for the kind words and support.

January 29, 2025

Just purchased a CPO Lexus at this dealership, which provided a very warm welcome introduction to a very positive and top-notch car buying experience. The staff was very courteous, professional, and tho More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred Utset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Almonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abe Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Lexus of North Miami responded

Steven, we're delighted to hear about your positive experience at Lexus of North Miami! It's wonderful that our team made you feel welcome and ensured a smooth process. Enjoy your new CPO Lexus, and thank you for being part of our family!

January 28, 2025

It is always a pleasure being served by my dealership, Lexus of North Miami. The employees are always so pleasant and very kind and hospitable to the customers. More

by lmromelus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in Service Department
Jan 28, 2025 -

Lexus of North Miami responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of North Miami consistently provides pleasant and hospitable service. We look forward to serving you in the future!

January 28, 2025

Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service More

by Jose Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Velianet Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
Jan 28, 2025 -

Lexus of North Miami responded

Jose, thank you for emphasizing the excellent service at Lexus of North Miami! We appreciate your feedback!

January 27, 2025

Had to wait 45 minutes to get my car. They forgot to wash it. Thanks More

by BYGPETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Bean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Lexus of North Miami responded

We appreciate your feedback and apologize for any inconvenience caused. Our team at Lexus of North Miami will use this as a learning opportunity and hopes to provide a 5-star experience next time!

January 27, 2025

Very professional service, fast attention i recommend to everyone car wash was not good but we fontvtsg More

by Myratonas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simmon more
Jan 28, 2025 -

Lexus of North Miami responded

Thank you for recommending Lexus of North Miami! We're glad to hear that the service was professional and attentive. We appreciate your feedback about the car wash and will work on improving it.

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