Lexus of Oxnard - Service Center

It is extremely annoying to get so many surveys and phone calls to assure you get good ratings. It makes them meaningless. calls to assure you get good ratings. It makes them meaningless. More

I am going to rate this a five star dealership. However, I did have a negative experience on the phone with the service scheduler. When I asked for a specific service rep, she continually referred However, I did have a negative experience on the phone with the service scheduler. When I asked for a specific service rep, she continually referred to transferring my phone call to them. This was a bit confusing to me. Especially due to the fact of the new AI phone Agent called Brooke. I asked the service scheduler not to transfer me to them believing she was transferring me to Brooke. I wanted to speak to the service agent that I always go to after several times of trying to make myself clear. She then told me that them was a pronoun that she preferred to use rather than the person's name. I respect and have high regard for individuals that wish to use non-binary pronouns. However, it would've been much clearer if she would've taken the time to just use the person's name. It was clear and she should have known that there was a miscommunication occurring that was upsetting the person on the phone. She told me I don't use these pronouns. That's fine! When there's confusion simply use the person's name. Don't upset customers and individuals on the phone confusing them. More

The service dept is outstanding! That’s what keeps me driving a Lexus. Celeste is outstanding. That’s what keeps me driving a Lexus. Celeste is outstanding. More

Work done on time Martine was friendly and knowledgeable about the NX model. We talked about the cruise control feature. about the NX model. We talked about the cruise control feature. More

Hello Lexus Thank you very much for having Sandra as a part of you Service team , she was very helpful, and explained me things that I didn’t know about my car. The service was definitely; excellent, part of you Service team , she was very helpful, and explained me things that I didn’t know about my car. The service was definitely; excellent, More

The whole experience of getting my car serviced from the time I dropped it off to the time I picked it up was outstanding.. Phuong went above and beyond making it seem less. Thank you! time I dropped it off to the time I picked it up was outstanding.. Phuong went above and beyond making it seem less. Thank you! More

The repair team was great. Service technicians were able to diagnose a problem I had and did a great job with the 45k mile service for my LC500. Raymond did a great job communi Service technicians were able to diagnose a problem I had and did a great job with the 45k mile service for my LC500. Raymond did a great job communicating with me the update on my car as it was being serviced. Would gladly come back in the future More

Excellent service manager for helping me select service and get work done in a timely way convenient to me. and get work done in a timely way convenient to me. More

I recently purchased a 2025 Lexus GX 550 Overtrail+ from Lexus of Oxnard, and the entire experience was absolutely top-tier from start to finish. From the moment I walked in, the staff made me feel welcome, Lexus of Oxnard, and the entire experience was absolutely top-tier from start to finish. From the moment I walked in, the staff made me feel welcome, informed, and completely confident in my decision. A huge thank you to Jerwin, who guided me through the entire process with professionalism, patience, and genuine enthusiasm for the vehicle. He was knowledgeable, low-pressure, and truly focused on helping me find exactly what I was looking for. Once I was ready to move forward, Wency and Marylou in finance made the paperwork smooth, transparent, and stress-free. They answered all my questions clearly and got everything finalized efficiently. I couldn’t be happier with my new GX 550 Overtrail+ and the service I received from the team at Lexus of Oxnard. If you're in the market for a luxury vehicle and want a dealership that values integrity, knowledge, and great customer care — this is the place to go. More

Donavon has great people skills which allows him to provide very good customer service . An assets to your company provide very good customer service . An assets to your company More