Lexus of Oxnard - Service Center

Phoung is very thorough and professional. He has a calm demeanor and is friendly. Great customer service! He has a calm demeanor and is friendly. Great customer service! More

Rep Celeste Ramirez was great. She was professional, attentive, and courteous. She should be rewarded. She was professional, attentive, and courteous. She should be rewarded. More

Donovan and his manager were great! Very informative and accommodating. They didn’t have a loaner car, so they offered to give me an Uber lift home. Which was really awesome because I d Very informative and accommodating. They didn’t have a loaner car, so they offered to give me an Uber lift home. Which was really awesome because I didn’t have to spend my whole day sitting in the lobby. Very happy, and picked my car up and it looks like it had a fresh wash. 10 stars for Lexus of Oxnard. They told me next time my battery goes out. I can go to any Lexus dealership to get my battery looked at or fixed, but I will drive myself out to Oxnard because the service is great. More

Excellent service supervised by Donovan. We love that the car always comes back clean. Prices seem reasonable. We love that the car always comes back clean. Prices seem reasonable. More

They’re very respectful for my needs and confident about what they know. I trust them completely. They don’t force me to do everything at one time. They let me know what has to be done now and what can be d what they know. I trust them completely. They don’t force me to do everything at one time. They let me know what has to be done now and what can be done later. More

Great service from the minute you drop off your car to picking it up. Thanks picking it up. Thanks More

Excellent customer service. Phuong, really explained the service needed on my care. Great, will go back. Phuong, really explained the service needed on my care. Great, will go back. More

Stay away from this dealership, service was horrible. They said that you can bring your oil change coupon but after oil change did not take the coupon. I never asked for tire rotation but they did it and They said that you can bring your oil change coupon but after oil change did not take the coupon. I never asked for tire rotation but they did it and charged us extra money. Manager and staff were rude and aggresive, No one should use this dealership, we bought out Lexus from them but they did not care. I had worst experience of my life. These people should be fired, they did not want to communicate. service staff even did not want to connect me to someone who could help us. We were helpless, had to pay extra to get our car back after oil change. worst experience of our life !!!!! More

I have just made my permanent move to Ventura. I have been a Lexus Owner for 30 plus years. I have contacted Oxnard Lexus on 3 or 4 occasions since I have lived here and have been pleasantly s I have been a Lexus Owner for 30 plus years. I have contacted Oxnard Lexus on 3 or 4 occasions since I have lived here and have been pleasantly surprised as to the high level of customer service and the treatment of your customers as guests. My previous dealer was in Palm Springs CA and I also have had the upmost positive comments about them. Lexus is a very customer orientated business and treat their value customer base extremely well. As Customer/Guests we appreciate it. You are now my Lexus Location that I will exclusively trade with. Thank you I have 2 employee compliments that I am going to complete below. Charles DiCandilo 760 861 2049 PETER HERNANDEZ AND ANGELO HU WERE BOTH EXTREMELY KNOWLEDGABLE AND PROFESSIONAL, FRIENDLY EMPLOYEES. I WAS NEW TO THE AREA AND THEY EXPLAINED ALL THE TECHNOLOGY IN MY NEW 2022 HP 350. AS YOU KNOW IT IS A REAL CONTRAST FROM PREVIOUS YEARS. THEY WERE EXCELLENT, PATIENT, AND COMFORTIING. I AM NEW TO THE AREA AND THEY MADE ME FEEL WELCOME AND THAT I WAS IMPORTANT. THEY LISTENED TO MY CONCERNS AND PROBLEMS I WAS HAVING AND DID NOT THROW INFORMATION OVERLOAS. THEY ENCOURAGED ME TO COME BACK ANYTIME IT IS CONVENIENT AND THEY WOULD HELP ME AGAIN. THEY OFFERED THEIR CUSTOMER TECHNOLOGY SERVICE TO ME. BECAUSE OF ANGELO AND PETER, YOU HAVE A HAPPY DEVOTED CUSTOMER TO YOUR LEXUS FAMILY. THANK YOU VERY MUCH. ATTENTION TO: BEN ARIZ GENERAL MANAGER More

Alex did an amazing job of identifying my family and I’s needs and made a great effort to ensure customer satisfaction! I was a little disappointed at the dealership itself but Alex changed my mind. Alex is needs and made a great effort to ensure customer satisfaction! I was a little disappointed at the dealership itself but Alex changed my mind. Alex is easily one of the best workers I have interacted with. Great man and best of luck to him and his future endeavors. More