Lexus of Oxnard - Service Center

Stay away from this dealership, service was horrible. They said that you can bring your oil change coupon but after oil change did not take the coupon. I never asked for tire rotation but they did it and They said that you can bring your oil change coupon but after oil change did not take the coupon. I never asked for tire rotation but they did it and charged us extra money. Manager and staff were rude and aggresive, No one should use this dealership, we bought out Lexus from them but they did not care. I had worst experience of my life. These people should be fired, they did not want to communicate. service staff even did not want to connect me to someone who could help us. We were helpless, had to pay extra to get our car back after oil change. worst experience of our life !!!!! More

I have just made my permanent move to Ventura. I have been a Lexus Owner for 30 plus years. I have contacted Oxnard Lexus on 3 or 4 occasions since I have lived here and have been pleasantly s I have been a Lexus Owner for 30 plus years. I have contacted Oxnard Lexus on 3 or 4 occasions since I have lived here and have been pleasantly surprised as to the high level of customer service and the treatment of your customers as guests. My previous dealer was in Palm Springs CA and I also have had the upmost positive comments about them. Lexus is a very customer orientated business and treat their value customer base extremely well. As Customer/Guests we appreciate it. You are now my Lexus Location that I will exclusively trade with. Thank you I have 2 employee compliments that I am going to complete below. Charles DiCandilo 760 861 2049 PETER HERNANDEZ AND ANGELO HU WERE BOTH EXTREMELY KNOWLEDGABLE AND PROFESSIONAL, FRIENDLY EMPLOYEES. I WAS NEW TO THE AREA AND THEY EXPLAINED ALL THE TECHNOLOGY IN MY NEW 2022 HP 350. AS YOU KNOW IT IS A REAL CONTRAST FROM PREVIOUS YEARS. THEY WERE EXCELLENT, PATIENT, AND COMFORTIING. I AM NEW TO THE AREA AND THEY MADE ME FEEL WELCOME AND THAT I WAS IMPORTANT. THEY LISTENED TO MY CONCERNS AND PROBLEMS I WAS HAVING AND DID NOT THROW INFORMATION OVERLOAS. THEY ENCOURAGED ME TO COME BACK ANYTIME IT IS CONVENIENT AND THEY WOULD HELP ME AGAIN. THEY OFFERED THEIR CUSTOMER TECHNOLOGY SERVICE TO ME. BECAUSE OF ANGELO AND PETER, YOU HAVE A HAPPY DEVOTED CUSTOMER TO YOUR LEXUS FAMILY. THANK YOU VERY MUCH. ATTENTION TO: BEN ARIZ GENERAL MANAGER More

Alex did an amazing job of identifying my family and I’s needs and made a great effort to ensure customer satisfaction! I was a little disappointed at the dealership itself but Alex changed my mind. Alex is needs and made a great effort to ensure customer satisfaction! I was a little disappointed at the dealership itself but Alex changed my mind. Alex is easily one of the best workers I have interacted with. Great man and best of luck to him and his future endeavors. More