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Lexus of Palm Beach
West Palm Beach, FL
1,770 Reviews
Lexus of Palm Beach is the premier destination for new Lexus vehicles, used cars for sale, and Lexus service in the Palm Beach area. Our West Palm Beach showroom features one of the largest inventories of new Lexus vehicles around, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Lexus, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in West Palm Beach for a test drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,770 reviews
July 06, 2024
I recently went to Lexus of Palm Beach to replace my car battery, which was still under warranty. The battery replacement was free, and they offered me a complimentary car wash, which I accepted. However, t battery, which was still under warranty. The battery replacement was free, and they offered me a complimentary car wash, which I accepted. However, this turned out to be a huge mistake. When I went to pick up my car, I was horrified to see light scratches and swirl marks in many different areas of the vehicle. Even worse, the bottom of my right front bumper was severely damaged with scuff marks and peeling paint. This damage was not present when I dropped off my car, and I have picture proof to back this up. I immediately reported the damage to the service representative, Rick, who dismissed my concerns. Instead, he falsely claimed that the scratches were not caused by their car wash. Another service representative even suggested that I decline their car wash services in the future. This interaction is documented in my video recordings that I will upload online and willing to share with all Lexus executive employees. To add insult to injury, I also mentioned to Rick that my car has metal shavings in the oil during oil changes. Initially, he promised they would check it free of charge, but later, he told me I need to bring my own oil sample next time. This flip-flopping is unacceptable, especially given the seriousness of finding metal shavings in two consecutive oil changes. I reached out to Lexus corporate and AutoNation for assistance, but neither provided any help. They stated they will tell the Service Director to contact me. I have also emailed the service director multiple times without receiving any response. This lack of accountability and customer service is appalling. I have documented everything with photos and videos, including Rick taking photos of the scratches on his phone. Despite all this evidence, the dealership has done nothing to resolve the issue. I am prepared to take legal action to get this matter resolved. I urge anyone considering this dealership to think twice before trusting them with your vehicle. Their lack of professionalism and care for customer property is evident in how they handled my situation. Avoid Lexus of Palm Beach at all costs. They damaged my car and refuse to take responsibility for it. Save yourself the trouble and go elsewhere. More
by saief1331
Employees Worked With
Rick
June 26, 2024
The service advisors and staff has been very courteous, efficient and personable during the two recent visits, (a battery and tires) these two visits were both the positive, friendly and pleasant experienc efficient and personable during the two recent visits, (a battery and tires) these two visits were both the positive, friendly and pleasant experiences I’ve come to expect and appreciate at Lexus of Palm Beach. This RX350 is the second Lexus I have purchased from Lexus of Palm Beach and they always seem to meet or exceed my expectations. Well done!! More
by Belinda
Employees Worked With
Service advisors
