Lexus of Palm Beach

Great Service, Not Pushy The facilities are very nice and they have a huge selection. Staff is friendly and not pushy. It is a pleasure to visit or shop at this dealership. The facilities are very nice and they have a huge selection. Staff is friendly and not pushy. It is a pleasure to visit or shop at this dealership. More

Best Buying Experience Ever! I am a long time Lexus owner and I owe it all to the knowledge and professionalism provided by Joseph Giummo. Because of the comfort and confidence I I am a long time Lexus owner and I owe it all to the knowledge and professionalism provided by Joseph Giummo. Because of the comfort and confidence I have in Mr Giummo, I no longer consider other manufacturers or any other Lexus dealership...Lexus of Palm Beach and Joseph Giummo have made my car buying and servicing a truly pleasant experience. More

Fantastic I can’t say enough good things about my experience at this dealership. Friendly, knowledgeable and experienced they helped me though the process of bu I can’t say enough good things about my experience at this dealership. Friendly, knowledgeable and experienced they helped me though the process of buying my new Lexus and I Lionel it!!!! More

Horrible Customer Service I have purchased 5 vehicles from this dealership and have never had a problem until today. The General Sales Manager, Joseph Giummo, was incredibly ru I have purchased 5 vehicles from this dealership and have never had a problem until today. The General Sales Manager, Joseph Giummo, was incredibly rude to me; insinuated that I lied to him; treated a finance manager with disrespect in front of me and basically invited me to take my business else where. Guess what? Not a problem. I will never buy from this dealership again. He should be fired. Terrible reflection on an otherwise wonderful group of people. More

Great dealership, Highly Recommend!!! Great experience every time I shop at Lexus of Palm Beach! I have worked with Joe Giummo on several occasions and every time I am extremely pleased w Great experience every time I shop at Lexus of Palm Beach! I have worked with Joe Giummo on several occasions and every time I am extremely pleased with his professionalism. More

Sebastian and Charlotte Lease Return Experts Just returned my Lexus GS 350 lease and was totally blown away by the amazing customer service of these two professionals. The process was easy peasy Just returned my Lexus GS 350 lease and was totally blown away by the amazing customer service of these two professionals. The process was easy peasy and they were very well attentive to my needs. Great job you two, I will certainly be back! More

One of the worst car buying experiences I have ever had This was one of the worst car buying experiences I have ever had. I test drive a few cars with the salesperson Marcelo. I decided that I liked the 201 This was one of the worst car buying experiences I have ever had. I test drive a few cars with the salesperson Marcelo. I decided that I liked the 2017 RX 350 and wanted to lease it. When I asked about the price, it was outrageous for the base model. When I asked about the price advertised on the website, he and his finance manager, Alex, told me that it was a mistake and that they would "honor" the deal. They came back with a higher down payment and higher monthly payment than the ad. When I questioned the price, they tried to explain that the difference was taxes and finance charges for $2500 and $800, respectively. Neither costs should be paid upfront on a lease!!! I walked away in disgust. later that day Marcelo contacted me saying that the would honor the ad exactly as it was on the website. The following day I agreed to the car but when I asked about the price, he suggested I come in and negotiate. When I said I'm not coming in until the price was guaranteed, his manager called and said he could'nt match the price. Additionally, they came back with an offer that was nearly twice as much as the advertisement on their own website! I ended up going to JM Lexus and experienced the exact opposite of Palm Beach Lexus. Unknowingly, JM Lexus offers one price only and does not negotiate. It turned out to be the easiest and most upfront experience with no surprises. Moreover, I got a much better deal than what Palm Beach offered me! I would stay far away from this dealership and do business elsewhere. Buying a car is a huge decision and this dealership is the reason why everyone dreads buying cars. More

Unfortunately the only game in town Brought my car in for service today. It was returned to me with the "service required soon" and the tire warning light still on. Bought tires from the Brought my car in for service today. It was returned to me with the "service required soon" and the tire warning light still on. Bought tires from them two years ago and one of the tires EXPLODED on the highway. I could have been killed. They had no idea why it happened and said "sorry, your tire warranty just expired." Had to buy another one. Now I am sitting here waiting for my car to be returned without warning lights on. Also, when you call the service department, the phone is sometimes not answered (and it's during business hours). You are sent in a tailspin of pushing buttons that never lead to the opportunity to leave a voicemail. West Palm Beach needs another Lexus dealership to compete with these people. Will someone open one in Jupiter....PLEASE? More

smooth and efficient One call, one visit and problem evaluated and repaired. Smooth and efficient operation. Entirely pleased. Would not hesitate to have the dealership ta One call, one visit and problem evaluated and repaired. Smooth and efficient operation. Entirely pleased. Would not hesitate to have the dealership take care of my car in the future. More

Buyer beware.. Watch out for the sevice department.. Tried to tell me I needed new tires when I didn't. I questioned Danielle, my service advisor, whether or not I Watch out for the sevice department.. Tried to tell me I needed new tires when I didn't. I questioned Danielle, my service advisor, whether or not I needed new tires and tried to explain the difference of what was being recommended and told to me now and what I have been told previously on the phone when I said at my appointment she got aggravated and said to" WE ARE DONE HERE! are here!" Then she passed me to her general service manager who was also not particularly nice either. Went on and on about how the service department was not like they used to be they are very trustworthy yada yada .... .After a lot of arguing and 45 minutes later, they switched me to a very professional and knowledgeable service advisor named Viet Dang. He wats the only bright spot in this service appointment. I asked him to show me the wear on the tires . We walked out to look. Viet looked back at me and agreed, I did not need tires. And said I have 5,000 miles/ another six months to go. So I had my oil changed and my tires rotated which was what I was supposed to have done to begin with. I would have given this a no star rating except for Viet was terrific. I would just tell anybody who goes there... be very cautious of what you are told. Shame on you Lexus! 2017 and you're still acting like the auto sales ripoff that we all thought was gone a long time.ago.... More