Lexus of Palm Beach

Don't buy here if you live outside Florida! I bought a 2012 Lexus 460 on January 25, 2015. The sales manager refused to take a check, or a deposit to hold the car. We could only buy it by financ I bought a 2012 Lexus 460 on January 25, 2015. The sales manager refused to take a check, or a deposit to hold the car. We could only buy it by financing it. (More income for the dealer).After waiting for hours to meet with the finance man we were hastled to but various dealer add-ons. After repeatedly telling him "No" we were at last given the keys. He told us the title paperwork would be sent directly to the Alabama Motor Vehicles Department. A week before the temporary tag expired I called the finance man to ask for a second temporary tag. I was told it would be sent "overnight". It was not. The day after the tag expired I called him again. It would be " overnighted" he assured me. When I received it I saw a secretary waited 4 days after the first tag had expired to even send the replacement, and it was sent by 2 day ground shipping. Now the second temporary tag has expired. I called the Alabama State Motor Vehicles Department and was told they have no record of papers for that vehicle ever being sent. When I pay over $50,000 for a car I expect a better job of service from a dealership. The old phrase "sell ' em and forget 'em" was never more true. I have a car I can not drive because a dealer won't follow up with the paperwork. I plan to file complaints with the Florida Atty. General fraud office, Lexus, West Palm Beach BBB, Chamber of Commerce, Automobile Dealers Association, on every social media, and when I next visit West Palm I plan to hold a press conference with local media, and expose this group of slugs for what they are. More

Once you go Lexus you never go back ...I am on my 3rd Lexus and they are by far the best cars I have ever driven. I just traded in my 2005 Lexus RX at 178,000 miles for a newer version. ...I am on my 3rd Lexus and they are by far the best cars I have ever driven. I just traded in my 2005 Lexus RX at 178,000 miles for a newer version. I have to commend the sales guy, Jay Bhatia & the finance lady, Shelly McFeaters. Jay first - he listened, he guided & really got me into the SUV I wanted at my affordable price point. Now as for Shelly, AMAZING - HAVE YOU EVER HEARD OF A FINANCIAL PERSON CALLING YOU BACK AFTER YOU MADE THE DEAL TO LOWER YOUR PERCENTAGE RATE & PROVIDE YOU WITH MORE COVERAGE? Yes, that is what Shelly did. How amazing is that? By the way my original deal was fine, this was just much better. I have also been impressed with the service & really keep the oil changed & you are pretty set with a Lexus. POSITIVELY & COMPLETELY THRILLED WITH LEXUS PALM BEACH More

If you want to waste 3 trips, time, money and get no where If you want to waste time, money, and get no where GO TO Lexus of Palm Beach! 3 trips and NOTHING after they said they could do something with my expi If you want to waste time, money, and get no where GO TO Lexus of Palm Beach! 3 trips and NOTHING after they said they could do something with my expired lease! NO NAMES will be used as I am not that type of person but this was a huge loss to Lexus to retain my business. I have had several Lexus vehicles and have been loyal to them NOT anymore due to West Palm Lexus. GOOD BYE Lexus of West Palm! YOU LOST My business to Mercedes who LOVED that I came over from your dealership and saved MONEY in doing so! Another lost customer…………….. More

On my way to work this morning I got a flat tire. Scary! I called Lexus and immediately spoke to Lou Fleischer for road side assistance. Lou told me the exact time he would be at my door for help and he I called Lexus and immediately spoke to Lou Fleischer for road side assistance. Lou told me the exact time he would be at my door for help and he was. Not only that, but he was knowledgeable about my repair and honest. Thank you Lou for your help! You deserve to be recognized for the good work that you do. You're an asset to Lexus. Lynne. More

My review of Lexus of Palm Beach, and the two men who helped me, Rick Pomante and Jeff Jerome, is brief: EXCELLENT. I met with Rick first, who helped me decide on which new LEXUS might be best for my helped me, Rick Pomante and Jeff Jerome, is brief: EXCELLENT. I met with Rick first, who helped me decide on which new LEXUS might be best for my wife and me, and then when I returned the next day, with Rick unavailable, his sales partner, Jeff Jerome took over. Both men exhibited the courtesy and professionalism you would expect in an upscale dealership like Lexus of Palm Beach; but they both added one other factor into the mix: care. My wife and I believe that Jeff and Rick truly wanted to best for us and the deal we were able to conclude was exceptional. It looks like we’ve become permanent customers of Lexus of Palm Beach. We wish we could give it 10 stars. More

Though I did not purchase a car from this dealership, I was impressed by the customer service of Dawn Dallin. She was very polite, patient and informative. Her willingness to help went farther than other d was impressed by the customer service of Dawn Dallin. She was very polite, patient and informative. Her willingness to help went farther than other dealerships. I would definetely choose this dealership in purchasing a car. More

I was completely freaking out because my car would not start and I was late for work. Lex talked me through some troubleshooting on the phone to determine it was likely the battery. He came to my home ver start and I was late for work. Lex talked me through some troubleshooting on the phone to determine it was likely the battery. He came to my home very quickly and was courteous, professional, and knowledgeable. He was wonderful and I appreciate the service! Rachel Needle, Psy.D. More

I have been a Lexus owner since 2004 when I purchased my LS. I recently purchased an HS250h and needed some warranty service. I went to JM Lexus with a friend of mine met with one of the assistant service LS. I recently purchased an HS250h and needed some warranty service. I went to JM Lexus with a friend of mine met with one of the assistant service managers. Basically he intimated that I didn't purchase my car from JM and didn't feel they were required to service it under the Lexus Warranty. So, yesterday I brought my Lexus in for warranty work at Palm Beach Lexus. I was introduced to Francesca Schintu. What a wonderful person! She made me feel comfortable and at ease. I really feel she will handle my problems. Francesca gave me a loaner car and told me she would call me when my car was ready. This morning, I noticed the rear tire of the loaner car was flat. I called Francesca's voice mail and it reported she was not in. I left her a message and within a few minutes Lexus of Palm Beach called to notify me that someone would come to change the tire. It amazes me to know that Francesca, on her day off, was still in touch with her company. Within a half hour Lew Fleischer, the road services technician, showed up and changed the tire. What can I say? The service was above and beyond. I feel Francesca and Lew are walking advertisements for Lexus of Palm Beach. Please let them know how much I appreciated their service. Because of my deallings with these two wonderful people, Lexus of Palm Beach deserves the highest rating possible. Alan S. Farbman Delray Beach, Florida More

We went online and found exactly what my wife and I were looking for, a pristine 2010 White RX350 with low Mileage, garage kept. Tony called and immediately we felt at ease, after a discussion we purchased looking for, a pristine 2010 White RX350 with low Mileage, garage kept. Tony called and immediately we felt at ease, after a discussion we purchased it based on its appearance, Carfax, the fact that it was originally purchased at Palm Beach Lexus and that it was Lexus certified for 3 years/100K. Flew in to West Palm Beach Airport and Tony picked me up. After paperwork and a good look I was heading north in 2 hours. Drove it back up to NJ in two days and it was a wonderful drive, much smoother than my 2003 RX 350. Thought I had a noise Underneath from 1200 miles at an average speed of 70 MPH ?… I took it to Ray Catena Lexus in Monmouth NJ and they immediately gave my wife a loaner 2013 RX 350 for the day. Issue was a loose muffler fitting. We are very happy with this entire transaction and follow up at a dealership 1200 miles away… More

Tony was friendly,knowledgeable and a pleasure to work with. I would not hesitate to recommend him to my friends for help with any car purchase in the future. with. I would not hesitate to recommend him to my friends for help with any car purchase in the future. More