Lexus of Palm Beach

I have been using PB Lexus since 2011. I love my ES 350 and the service the dealership provides. Rick our service advisor is the best. I recommend him to everyone. He gives outstanding cus I love my ES 350 and the service the dealership provides. Rick our service advisor is the best. I recommend him to everyone. He gives outstanding customer service and I trust him when it comes to repairs for my car. I know they maybe a little pricey, but you get a lot what you pay for. More

The service was great. My sales rep Christopher Bacardi was very helpful. They took time to listen to me and understand my needs. Also, I received a follow-up call from the My sales rep Christopher Bacardi was very helpful. They took time to listen to me and understand my needs. Also, I received a follow-up call from the sales rep, which was nice. More

Yes, it was a great experience and service. Lisa is my favorite there! She provides excellent service and attention to the clients. Also, I feel the service staff is knowledgeable and communica Lisa is my favorite there! She provides excellent service and attention to the clients. Also, I feel the service staff is knowledgeable and communicate well. It's still pricey but Lisa manages to save me a few dollars. Good jobs! Thank you. More

The dealerships was clean . We were greeted by a knowledgeable salesman. We worked well with management and worked out a deal We were greeted by a knowledgeable salesman. We worked well with management and worked out a deal More

We are extremely pleased with our sales person when we purchased RX 350H December 2024. Recently I took my car for its first service and was extremely disappointed with the service department. Tim, my ser purchased RX 350H December 2024. Recently I took my car for its first service and was extremely disappointed with the service department. Tim, my service person was extremely nice but he told me my car would be ready in 1 1/2. It took three hours till I got it back. It never wasn’t cleaned inside or out. We’ve owned Lexus cars since 2003. This is the first time I bought from Lexus of Palm Beach. When my car was returned three hours I was told there was sap on my front windshield and to remove it I would have to do a full detail detailing of the car and pay for it. Previously, my cars.came from JM Lexus. I never had any issues with them or their service department. Very, very disappointed with your service department. More

they were very helpful and took their time taking care of me. they were very good with communicating me. they were very good with communicating More

Excellent service and Service Advisors. The New car department are friendly and efficient. The entire team are well trained. It is difficult to teach, friendliness, the entire team The New car department are friendly and efficient. The entire team are well trained. It is difficult to teach, friendliness, the entire team have a friendly attitude. That takes heart. Thank you… More

Excellent experience. Our sales rep Mark was fabulous. So was the management team of Bruno and Nick. Thanks for making our car buying experience enjoyable. Our sales rep Mark was fabulous. So was the management team of Bruno and Nick. Thanks for making our car buying experience enjoyable. More

The worst service dept I have ever dealt with. 1. Told me I needed 2 tires. The day after I received an e-mail saying buy 3 tires get the 4 free. I called and asked about the promotion, was told 1. Told me I needed 2 tires. The day after I received an e-mail saying buy 3 tires get the 4 free. I called and asked about the promotion, was told I didn't need the other tires. 2 weeks later I got an email from service telling me I need to replace the 2 older tires! 2. A couple f weeks later I brought my car in because 1 of the older tires was low on air. Air was put in and I was told nothing was wrong just needed air. The following week my tire was flat. I called Lexus and was told to call a tow truck to bring my car in. I called AAA, they changed the tire and went to TIRE KINGDOM who showed me how the tread was worn and had to replace the 2 tires. 3. Called the manager of the dealership and was told he was too busy and would call me back, that was 2 weeks ago, still waiting for a call back. Deal with this dealership at your own risk! More

I love my service tech Brian Kobus. He and the salesman have been great. I think your service fees are to high but I guess everyone does but if you were smarter about it you could sell He and the salesman have been great. I think your service fees are to high but I guess everyone does but if you were smarter about it you could sell lots more service by timing and fill more service bays with the thing that are more completive on every corner, then make the plus side on the real thing that most shops can not handle we know when we buy the car that is where we need you. More