Lexus of Palm Beach - Service Center

It’s our time to trade our old Lexus to a new one so we went to Lexus of palm beach. We were in the dealer inside the building for at least 30 minutes looking the cars for our self not a single person came went to Lexus of palm beach. We were in the dealer inside the building for at least 30 minutes looking the cars for our self not a single person came to greet us and see if we need any help! What a terrible dealer:( More

I was injured by the trunk of my car that spontaneously came down on my head. When I called twice, I had no response. When I called them again, I was stonewalled and they could care less that I had a blunt came down on my head. When I called twice, I had no response. When I called them again, I was stonewalled and they could care less that I had a blunt trauma to my head that required a CAT scan in the ER during the Pandemic. Don't use this agency More

AWFUL experience! I brought my Lexus there after the rear got burned in a fire, knowing the collision center was Lexus certified, so logically it must be p experience! I brought my Lexus there after the rear got burned in a fire, knowing the collision center was Lexus certified, so logically it must be professional and good quality--Boy was I wrong! They have a bunch of liars working for them, especially Kelly, and when you try to go above to talk to a higher up, they block you at speaking to the manager only, Matt Albright, who is clueless. I got a call from Kelly saying my car was ready and when I went to go pick it up, she would not release it to me because she submitted additional claims to Geico and said she had not gotten the new claim reimbursed. I call Geico immediately to find out that she had submitted the claims literally 5 minutes AFTER I arrived to pick up my car. Mind you, this was end of business day, and she called me the day before saying it was ready. When she finally released my car to me, it was missing ALL of the emblems as well as the clear bumper applique that was originally on the car . How do you forget to put the emblems back on the car? To make matters worse, when I took the car home, I realized none of the backup sensors work, nor did the backup camera look the same. In bringing it back to them to address the issue, Matt, testing the sensors out to "prove" to me the sensors worked, touched his body to the bumper which activated the sensors, but the sensors did not activate even if he was 3 inches away from the car. Sorry Matt, but the backup sensors aren't meant to ring AFTER you hit someone, they're supposed to PREVENT you from doing that. They then held my car for additional nights (it had already been 2 weeks at this point) took my car to the autonation lexus dealership to further "prove" there was nothing wrong with the car. Big surprise, they're both autonation companies, they both said the same thing. Attached are the pictures, I had SIX males surround me and argue with me to say that the first picture looks exactly like the second picture (same car, same year), in terms of what is being captured in the camera. Any person who has eyes can see the difference in the amount of license plate being shown and the angle of camera is completely different. Random old white males kept joining the conversation to gang up on me-was that bullying necessary? I have never felt so insulted or threatened in my life. I am a 36 year old female surgeon, I don't need to be treated like a piece of crap or criminal. The BEST part of this whole experience--i take my LEXUS to penske TOYOTA collision center (recommended by the geico manager) and I had a complete different experience. They immediately saw the difference, ordered new parts, and fixed it all within a few days, and I didn't have to leave my car overnight, the communication was flawless, and the people were understanding and nice, not argumentative and condescending like lexus. That's sad that toyota has better customer service than lexus, this was my 2nd new lexus purchased at palm beach lexus, and it will most definitely be my last. Autonation is filled with money hungry crooks and I warn everyone to stay away from anything owned by autonation-Id rather drive over an hour down to JM lexus than deal with this crap. Not to mention, it wouldn't even let me post this review initially, i've tried numerous times More

I recently bought a new car at Lexus of Palm beach and was made to feel uncomfortable when I brought my car in as the wheel lock was missing. The cost is $25 but the manager came out and said it was suppl was made to feel uncomfortable when I brought my car in as the wheel lock was missing. The cost is $25 but the manager came out and said it was supplied with the vehicle and too bad. I left without a wheel lock as they didn’t have any in stock. Said it would take three days but no one ever contacted me. For $25 they lost a customer. I bought the car 12/19 and my wife wants a new Lexus now, guess which dealer I’m am not going to. Glad they saved $25 as they lost a sale of a new SUV. More

Lexus of Palm Beach has integrity problems. After my new car was brought in for service I noticed my hood seemed out of alignment. When I opened the hood, I found 3 pins which had been removed to inspect th car was brought in for service I noticed my hood seemed out of alignment. When I opened the hood, I found 3 pins which had been removed to inspect the car had been left loose, one of which was propping up one side of the hood, one which was loose and one which remains missing. Incompetence or intentionally careless? Doesn’t matter. Lexus of Palm Beach just damaged my new car, for a second time! What is suspect is that I didn’t receive one of their “internal review” emails after the second service. Infer what you will-that’s unacceptable for any company to govern themselves in this way! More