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Lexus of Palm Beach - Service Center

West Palm Beach, FL

4.8
1,126 Reviews

1,126 Reviews of Lexus of Palm Beach - Service Center

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September 07, 2023

Service advisor Jeffery was horrible let me wait 45 minutes to pick up car when the Mgr takes 1 minute to do it More

by Desmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery
Sep 11, 2023 -

Lexus of Palm Beach responded

Hi, we are deeply disappointed by your experience at Lexus of Palm Beach. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6004 to discuss what we can do to help.

Sep 11, 2023 -

Desmond responded

You can call me at 5616677122. Thanks

September 04, 2023

As good a Lexus dealership as there is in the area. Always use them to service our Lexus. More

by mswconsult
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domino
Sep 07, 2023 -

Lexus of Palm Beach responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

September 04, 2023

Jim was extremely helpful as my service rep. I had several questions that he addressed. He ket me know about how long my wait would be and when the car went in for a waah. I appreciated his help More

by andi618@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Sep 07, 2023 -

Lexus of Palm Beach responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Palm Beach. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 04, 2023

I am please with this dealership and the service they provide. I do recommend this dealership to my family and friends. More

by Beamez35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure
Sep 07, 2023 -

Lexus of Palm Beach responded

Hi, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 02, 2023

Scott is an excellent service representative. He’s very knowledgeable and personable. Despite having to get a lot of work done on my car, I felt at ease knowing he was on the case. More

by Livingmiracles888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 05, 2023 -

Lexus of Palm Beach responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 01, 2023

Lexus of Palm Beach is awesome. Love Lisa she is the best and very accommodating More

by Leasegirl2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Sep 05, 2023 -

Lexus of Palm Beach responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 01, 2023

Very responsive, prompt service. Service required replacement of a tire leaking air from a nail puncture. Replacement tire was in stock and service was completed swiftly. More

by jwatson2443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jef
Sep 07, 2023 -

Lexus of Palm Beach responded

Hi, thank you for taking the time to leave a review for us at Lexus of Palm Beach. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Lexus of Palm Beach

August 31, 2023

Jim in the service department is a gentleman. Polite and curious. He’s a great representative of your dealership! More

by Dbfaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Sep 04, 2023 -

Lexus of Palm Beach responded

Hello, we're happy to hear you had such a positive experience with our team. Feel free to stop by if you ever need any more help.

August 31, 2023

I brought my 2020 300h in with an appointment at 10:30 for a 15,000 mile service. I waited THREE hours for my car. When I complained to my service person he said that the reason was that a leaking hose ha More

by dknov6@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Usman Athar
Sep 05, 2023 -

Lexus of Palm Beach responded

Hi, we regret your experience with us here but are glad you brought this to our attention. If you'd like, please contact our General Manager at (561) 291-6004. We'd appreciate the chance to make your experience a positive one.

August 30, 2023

They made the process quick and painless. Intake was quick. shuttle took me to my office downtown. Texted me to alert me that the car was ready at the time it was promised and sent the shutt More

by Mhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca and Roberto
Sep 04, 2023 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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