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Lexus of Palm Beach - Service Center

West Palm Beach, FL

4.8
1,154 Reviews

1,154 Reviews of Lexus of Palm Beach - Service Center

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January 05, 2023

Francesca always keeps me well informed and is very friendly and professional on every visit. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca Schintu
Report | Print
Jan 07, 2023 -

Lexus of Palm Beach responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 05, 2023

Jeffrey Herman did an amazing job handling our service. He was professional, knowledgeable, efficient, courteous, helpful, and kind. More

by bachi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Herman
Report | Print
Jan 07, 2023 -

Lexus of Palm Beach responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 03, 2023

The service representatives are very professional and treat you like family. I went to another dealership before and did not receive any service More

by Rcwelch2347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
Report | Print
Jan 06, 2023 -

Lexus of Palm Beach responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 03, 2023

Most of the service staff seemed to be new and need more training. They couldn’t answer questions as to whether the coverages I bought when I bought the car would cover particular issues More

by jneffrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Report | Print
Jan 06, 2023 -

Lexus of Palm Beach responded

Hi Jneffrain, we appreciate you taking the time to respond. The staff at Lexus of Palm Beach take our reviews very seriously. If you are willing, please call our General Manager at (561) 291-6004 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

December 31, 2022

We have been Lexus customers for over 20 years at the WPB dealership location and have always experienced outstanding and honest professional service from personnel at all service levels. Ask for service Rep More

by pennylucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franchesca Schintu
Report | Print
Jan 03, 2023 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

December 30, 2022

Lisa Carvalho did an amazing job handling our service. She was efficient, courteous, and kind. More

by dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Carvalho
Report | Print
Jan 03, 2023 -

Lexus of Palm Beach responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

December 30, 2022

They were extremely accommodating and give their full attention to my problem. The gentleman idealt with was knowledgeable and very personable. More

by f beranbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Domino
Report | Print
Jan 03, 2023 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

December 30, 2022

Clean, helpful service personnel who have knowledge of their products and the ability to explain just how to keep the automobile in the best shape More

by Pmschlussel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember, except all we’re professionals
Report | Print
Jan 03, 2023 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

December 29, 2022

We are very thrilled to be working with Tim Piggie in the service department. I’m confident when ever I need my cars serviced. More

by Penny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Piggie
Report | Print
Jan 02, 2023 -

Lexus of Palm Beach responded

Hi Penny, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 29, 2022

The assistant service manager was very attentive and followed up as promised. My reason for visiting was satis factually resolved. More

by sbirenbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca Schintu
Report | Print
Jan 02, 2023 -

Lexus of Palm Beach responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

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