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Lexus of Palm Beach - Service Center

West Palm Beach, FL

4.8
1,127 Reviews

1,127 Reviews of Lexus of Palm Beach - Service Center

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February 11, 2022

Always on time, cares for the customer, good costumer service and they go above and beyond to meet your needs More

by Kristina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Powers
Feb 15, 2022 -

Lexus of Palm Beach responded

Hi Kristina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 11, 2022

The service and service consultant were. Very response I’ve to my needs. The only complaint I had was the waiting area which had no food and terrible coffee. This differs significantly from other Lexus de More

by ahfeldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do notrecall
Feb 15, 2022 -

Lexus of Palm Beach responded

Hi, thank you for taking the time to leave us feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

February 10, 2022

Lisa in service is top notch professional, Lexus Palm Beach is very lucky to have her, makes the process a pleasure More

by Leila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa, in service
Feb 13, 2022 -

Lexus of Palm Beach responded

Hi Leila, we're happy to hear you had such a positive experience with Lisa! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 10, 2022

Bill Power is my advisor, got me in and out quickly and at the price quoted for the service I required. Cant ask for more than that. More

by flsailcraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Power
Feb 14, 2022 -

Lexus of Palm Beach responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 08, 2022

Lexus of Palm Beach is awesome place to buy and service your car. I recently had a slow leak in a tire and went as a walk in to the service department. My service manager, Rick, took my info and sent me More

by copper.coin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick
Feb 10, 2022 -

Lexus of Palm Beach responded

Hi, we are so happy to read such a great review about Lexus of Palm Beach! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 07, 2022

Miguel was very knowledgeable and explained every recommendation in an understandable way. He was also friendly and personable. More

by Eva.blum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel
Feb 10, 2022 -

Lexus of Palm Beach responded

Hello Eva, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 07, 2022

All in all it was good, except a few minor things like someone the service alert on the dash, settings were changed on the dash when they cleaned...for the price you pay for a regular service there is a h More

by Jen.angeles.5571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Vessey
Feb 10, 2022 -

Lexus of Palm Beach responded

Hi, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!

February 07, 2022

my service person Annette was terrific..she got me a loaner car immediately when it was the last car available since my service required at least week ..she kept me up to date on the progress of the ca More

by libnharve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anne Lopatin
Feb 10, 2022 -

Lexus of Palm Beach responded

Hi, thank you for your kind review; we are happy to pass along your comments to Annette here at Lexus of Palm Beach! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 06, 2022

Lisa was very helpful and very nice. Answered all my questions and offered recommendations. Thanks. More

by Ivan Horsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Freseman-Carvalho
Feb 09, 2022 -

Lexus of Palm Beach responded

Hi Ivan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

February 04, 2022

Our visit consisted of a 25,000-mile service, John the service tech told us about 1 hour and 1/2 wait, asked for a loaner car to spend time at the mall and was told no cars available. After waiting an ho More

by mleinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john in service
Feb 10, 2022 -

Lexus of Palm Beach responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (561) 291-6004 so we can work towards a resolution. We look forward to hearing from you. Take care!

Feb 10, 2022 -

mleinson responded

Thank you for you response however I believe the situation is resolved. Again otherwise the service was excellent Marshall Leinson

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