Lexus of Palm Beach - Service Center

I visited Lexus of Palm Beach on October 11, 2021 regarding small cracks on the surface of the console just behind the stick shift of my 2020 NX300. An evaluation was done, and I was told they would regarding small cracks on the surface of the console just behind the stick shift of my 2020 NX300. An evaluation was done, and I was told they would consult with Lexus "officials" about the situation. A week went by and no one called me. I called the dealership myself, and to my relief, was told the part had arrived to fix the console and appointment for Oct. 21 was made. When I arrived, I was told that the console part would be replaced, and I was given a courtesy car until the following day. I picked up the car the following day and was amazed at the excellent job done to make the repair. Other than waiting a week for a phone call, my experience was very good. More

Regular maintenance Francesca is excellent, thorough, Regular maintenance Francesca is excellent, thorough, polite and knowledgeable. Car was ready as promised. Waiting area is comfortable. Car wash Regular maintenance Francesca is excellent, thorough, polite and knowledgeable. Car was ready as promised. Waiting area is comfortable. Car wash was great. More

Awesome service! Ask for Lisa! She is number one in service ! 100 percent!! Nice facility! service ! 100 percent!! Nice facility! More

Brian in the service department was amazing. He took care of everything with such professionalism and caring. I could not have been more pleased. This was my first experience with service here and I a care of everything with such professionalism and caring. I could not have been more pleased. This was my first experience with service here and I am so impressed. Brian is wonderful, kind and so knowledgeable! Thank you. More

This is a great dealership. I had a great car buying experience and the staff is very respectful. I am however, dissatisfied with my last service experience wherein my advisor left me hanging at the en experience and the staff is very respectful. I am however, dissatisfied with my last service experience wherein my advisor left me hanging at the end of the day. I saw my car sitting in the bay for at least a half hour before another advisor called to tell me my car was ready. And because I have been having a xxxx of a time getting the remote services app to work on my car. After 5 attempts to activate over the phone, the Lexus folks over the phone told me to take the car to the dealership for a firmware update. At the dealership, after a couple hours of waiting, I was told it was done, and it should work now - but just give it 24 hours... well it still doesn't work. I called Lexus back and they checked my service record and found that the update wasn't performed at the dealership after all. So, yeah, I'm not sure I can give a positive review of the service dept after this experience. And I'm wary of taking my car back. More

My service advisor is Francesca she is thorough professional courteous. The service is top notch. Wait time is exactly what they tell you. Great experience professional courteous. The service is top notch. Wait time is exactly what they tell you. Great experience More

Exceptional service. Bill Power did excellent customer service. Loaner car provided when needed although not anticipated. service. Loaner car provided when needed although not anticipated. More

The service experience was great as always. Service advisor Mr. Usman got it done to best of my satisfaction advisor Mr. Usman got it done to best of my satisfaction More

Service was impeccable as usual. We are very pleased with the service at Lexus of Palm Beach. the service at Lexus of Palm Beach. More