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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,315 Reviews
Call Service Center (954) 443-2020

8,315 Reviews of Lexus of Pembroke Pines - Service Center

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September 21, 2021

Some of service requested was not performed. I wanted car locks to remain locked when car is placed in park. Car was not vaccum. No detail explanation of work performed in invoice More

by angela_0554
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

Lexus of Pembroke Pines responded

Thank you for bringing this to our attention, Angela. Providing detailed service is a top priority and it's disappointing to hear that we missed the mark during your visit. I apologize that you didn't receive the excellent service we expect for our guests and can assure you that we will take steps to address these concerns. If I can do anything more to assist you at this moment, I would be happy to do so. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 21, 2021

Service Department is outstanding! Rodney, my service advisor is polite and efficient! Always makes sure everything is perfect:) More

by KAWEIGEL1081
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lourdes Carvelli is the best!!! Best customer service:)
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Sep 21, 2021 -

Lexus of Pembroke Pines responded

Thanks for the wonderful review of our service team! We're pleased that Rodney was great to work with!

September 21, 2021

Really Value the service but next time would appreciate if the loaner could be same model as my car. Disappointed that my Thule bicycle hitch could not be installed as this was confirmed upon initial recei More

by CLAIREFB99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele coordinator and communicator; great delivery drivers!
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Sep 21, 2021 -

Lexus of Pembroke Pines responded

Hi Claire - We apologize for the mix up with your bicycle hitch. We're very grateful for your support for Lexus of Pembroke Pines, and if there's anything else we can assist you with we'd be glad to help!

September 21, 2021

Needed a loaner while my vehicle was on service but it was not possible neither a ride. Other than that, it was perfect. More

by amlandaeta0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

Lexus of Pembroke Pines responded

Thanks for taking the time to leave us some feedback. It's great to hear that you had an excellent overall experience with us. While I apologize for any inconvenience the lack of loaners may have caused, our policy is that loaners need to be reserved in advance. If there's anything else we can do for you, please let me know. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 20, 2021

SPECIAL THANKS TO JOSE AMARO FOR HIS EXCELLENT CUSTOMER SERVICE SUPPORT, AND KNOWLEGEABLE GUIDANCE DURING THE PROCESS OF VISIT More

by emmanueljr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlon Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOSE AMARO 5( FIVE ) STARS, Jason Acosta, Kham Alexander, Joseph Ayash
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Sep 20, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking time to commend Jose! We are delighted to hear that he could help make your service visit such a success. Have a great week! - Lexus of Pembroke Pines team

September 20, 2021

Excellent service, finished in timely manner, clean and sanitized areas for a safe waiting area for customers More

by FRANK@AUTOBONLEASING.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
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Sep 20, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 19, 2021

As always, Jeffrey Hernandez and the Loaner Car Representatives provide top notch customer service; one of the main reasons I am a loyal Lexus customer is the service that is provided. I have owne More

by MW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
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Sep 20, 2021 -

Lexus of Pembroke Pines responded

We are so happy to hear that Jeffrey and the Lexus of Pembroke Pines team always take top-notch care of you. Thank you for being such a great customer!

September 19, 2021

Amazing job as always. Left me feeling comfortable and reassured. Excellent craftsmanship and attention to detail. More

by posiden2212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
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Sep 20, 2021 -

Lexus of Pembroke Pines responded

Thanks for trusting Lexus of Pembroke Pines to get the job done!

September 19, 2021

It takes too long to get things taken care. I have at the dealership for too long waiting More

by CARMENCDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know the name of the employee
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Oct 04, 2021 -

Lexus of Pembroke Pines responded

Carmen, I'm sorry to hear that the wait for service was longer than is ideal and left you frustrated. Our team makes a sincere effort each day to keep the flow of service moving along, and I'm sorry that we didn't prevail during your visit. However, if you are still in need of automotive care, I would love to assist you. Please reach out to me directly if there's anything I can do for you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 18, 2021

very poor communication with service writer, car was not ready same day as promised, not returned clean More

by rkgcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ericsson
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Oct 04, 2021 -

Lexus of Pembroke Pines responded

This is certainly not the outcome we wanted for your service visit. I apologize that our estimate was not as accurate as we would have liked and that we returned your vehicle in a less than satisfactory condition. I would like to offer my assistance and see if there is anything I can do to improve your experience. I hope to hear from you soon. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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