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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,503 Reviews

8,504 Reviews of Lexus of Pembroke Pines - Service Center

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October 23, 2021

Concierge service was excellent. Service work was completed timely , properly and and returned clean and on time thank you More

by mark@marklschmidt.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Lexus of Pembroke Pines responded

Thanks for the great review of Lexus of Pembroke Pines! It makes us happy that our team delivered a wonderful service experience. See you again next time.

October 23, 2021

It’s a perfect place - people are friendly, very clean and a very positive environment. I enjoy coming to get my beautiful car serviced here More

by Cczima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Fuller
Oct 25, 2021 -

Lexus of Pembroke Pines responded

We're happy to hear that our team took great care of your vehicle! It makes us happy that our team was friendly and helpful. See you again next time here at Lexus of Pembroke Pines.

October 23, 2021

John, my service manager is always professional and balances service recommendation with safety in mind and my economic goals for the vehicle. More

by kenneth.crooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Oct 25, 2021 -

Lexus of Pembroke Pines responded

Kenneth, thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with John and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 23, 2021

Great service and communication. Big difference from last time. I liked the text updates. Thank you. More

by JKlein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia, Brandon, Luis
Oct 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 22, 2021

Lexus always have excellent customer services and maintenance services. Good job. I’m always happy. More

by JHOLLYWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erickson Molina
Oct 22, 2021 -

Lexus of Pembroke Pines responded

We're proud to read reviews like this. Thanks for the confidence in Lexus of Pembroke Pines!

October 22, 2021

The associates are helpful and promptly attended to my vehicle appointment for maintenance service. I was treated with courtesy. More

by elemarsan1948
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Amaro from service center
Oct 22, 2021 -

Lexus of Pembroke Pines responded

Thanks for this great review of Lexus of Pembroke Pines! We're pleased that our team was helpful and kind. Thanks for the confidence in our work, and we'll see you next time.

October 22, 2021

I spent over eight hundred dollars and no car wash. Left engine filthy I figured they were under the hood for a full day, and the rental car had trash in it from the last occupant. More

by DORISJHABER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ericsson
Oct 25, 2021 -

Lexus of Pembroke Pines responded

Doris - this doesn't sound like the top-notch expectations that we try to offer and I since apologize for leaving the wrong impression. I will be sure to discuss these concerns with my team so we can improve moving forward. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

October 22, 2021

They kept my car for 5 days, my service adviser never call me back , I had to go to demand my car back, after 5 days he did not touch the car, my car still shaking and was never fixed, Andrea was my serv More

by SIMA.ALAVI
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andrea
Nov 06, 2021 -

Lexus of Pembroke Pines responded

I am disappointed to see that your experience with us was not a positive one. We do our best to handle our service appointments in a timely and professional manner so it is upsetting to see that you left us unsatisfied. I would like to see what I can do to improve your experiences moving forward and will happily take your call at your earliest convenience to discuss the matter further. Thank you for your feedback, Osiris Barcelo - Service Manager - (954) 443-2332

October 22, 2021

I would like to thank Andre Rust, John Steigele and Tom Abrahams for the professional service as always. More

by jr27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for commending Andre, John, Tom, and our Lexus of Pembroke Pines team! We are lucky to have you as a customer.

October 22, 2021

Service was great but unfortunately I had a long wait for a loaner car which was pre requested weeks earlier. John Steigele is always efficient, professional & no one can represent Lexus better than he. More

by LADY2LABS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Oct 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We appreciate your patience during your visit and are thrilled to hear that you had a successful service experience working with John and the team. Drive safely, and we hope to see you back again down the road!

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