Lexus of Pembroke Pines - Service Center

The service that was needed was performed, 5000 mile service.. The carwash detail was sub-standard. Have to make a second appointment for the tint repair. service.. The carwash detail was sub-standard. Have to make a second appointment for the tint repair. More

Dealing with Jeffrey Hernandez as a service writer was a pleasure. He always answers the phone and was informative every step of the way. I liked the fact that he did not pressure you into anything. pleasure. He always answers the phone and was informative every step of the way. I liked the fact that he did not pressure you into anything. More

Excellent customer service from Jose Camara service manager and also the Service advisor Andre Rust from Lexus of Pembroke Pines. They were very efficient and willing to assist me in my car requests. manager and also the Service advisor Andre Rust from Lexus of Pembroke Pines. They were very efficient and willing to assist me in my car requests. More

Customer Service was good; although, everyone always seems to be in a big rush whenever I'm there for service. On another note, we would like to not be contacted continuously regarding turning our le seems to be in a big rush whenever I'm there for service. On another note, we would like to not be contacted continuously regarding turning our lease one early. Someone should be making notes in the system that we have already been reached out to several times. More

all service reps were helpful. different ones assisted me. They passed the information on that I had requested. Very good follow through. Was able to be serviced the same day. me. They passed the information on that I had requested. Very good follow through. Was able to be serviced the same day. More

Excellent service. Staff are always polite, helpful and efficient. When ever I scheduled for my car to be collected for a service, they arrive on time, bring the car back washed and in perfect condition. efficient. When ever I scheduled for my car to be collected for a service, they arrive on time, bring the car back washed and in perfect condition. More

Good job Melissa the service was amazing I got helped out right away no waiting they took me right in Great service really appreciate it right away no waiting they took me right in Great service really appreciate it More

Very good service. All the personnel I met was kind and professional. Everything has been done in time. The loaner was fine, I would have liked to see a cleaner car, especially considering the period we ar professional. Everything has been done in time. The loaner was fine, I would have liked to see a cleaner car, especially considering the period we are living. The return of the loaner and the pick up of my car was done professionally. Overall very good service. More

I wish there was a 0 stars option. Made an appointment for an service/oil change and it still took almost 3 hours. The “service consultant “ stayed in his office with the light off and the door locked. for an service/oil change and it still took almost 3 hours. The “service consultant “ stayed in his office with the light off and the door locked. When we paid for the service we received a paper showing what was good, might need attention and needs immediate attention. No one came to us to explain the items that needed immediate attention even though the were not common items! If it needed “immediate “ attention why would they not come to us to see if we wanted it fixed at that time or try to schedule an appointment in the future! The next day we took our car to get tires and that company said we needed brake pads and rotors. Both were marked good on the sheet Pembroke Pubes Lexus gave us after the service. At the previous service appointment there the brake line of the service sticker was marked as will need attention soon but this past time they were marked as good. So are they even paying attention to what needs to be done? I’m questioning now if they have even been changing the oil? We have had nothing but trouble with this dealership since the very beginning. We will not be back there for any reason. The West Palm Beach Lexus dealership is so much more professional and organized. They will be getting our future business. More

Our Service Person Isidro Garcia was fabulous. He relieved our concerns and went over what we needed to have worked on and why. He also explained this was under warranty and why it would not cost us. relieved our concerns and went over what we needed to have worked on and why. He also explained this was under warranty and why it would not cost us. More