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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,122 Reviews

8,122 Reviews of Lexus of Pembroke Pines - Service Center

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April 09, 2021

The service was quick, organized and friendly. The job was well detailed and nicely documented. The service advisor and crew are excellent. Nice, thank you. More

by cvazq123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Your feedback means so much to us! We're glad to hear that our Lexus of Pembroke Pines team took care of you and we look forward to working with you next time!

April 09, 2021

Amazing service, everyone specially Joel very friendly and knowledgeable I was very impressed with the service I received, Thanks. You guys are the best I highly recommend your devices a very happy custom More

by Creales05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to recommend Joel and the team! We are always happy to help here at Lexus of Pembroke Pines. Have a wonderful day!

April 08, 2021

They were very helpful, thorough and I felt like they had my best interest in mind. I would not hesitate to bring my car here for service. More

by Jill
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Steigele
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Jill, this review is music to our ears! Your business is important to us and we look forward to seeing you next time. Thank you from the Lexus of Pembroke Pines team!

April 08, 2021

Zoe was very proactive and delivered a fast service while keeping me informed of any detail and the status of the repair center. Greatly appreciate her professionalism and dedication. Thank Zoe for your ser More

by R. Jimenez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zoe
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to commend Zoe! We love to hear that she kept you updated throughout the repair process while providing professional service. Have a great day! - Lexus of Pembroke Pines team

April 08, 2021

I have an older Lexus. Unfortunately the service department couldn’t offer me a solution that made financial sense to repair my sunroof problem. Juan was very informative and kind with the feedback. More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan - Service
Apr 14, 2021 -

Lexus of Pembroke Pines responded

Karen - I'm sorry that there wasn't more we could do to assist you here. I appreciate your feedback and kind words about Juan. If you would like to discuss anything further, I would be glad to take your call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 08, 2021

I waited 20 min b4 someone came to assist me. I never met Robert, the person that I was assigned to. Isidro was very helpful and kind. More

by JF
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Isidro
Apr 22, 2021 -

Lexus of Pembroke Pines responded

We expect attentive, efficient service for our guests, and I am sorry that we fell short of our high standards during your visit. While it is great to read your positive feedback about Isidro, I apologize for any inconvenience caused by your wait. If there is anything I can do to assist you going forward, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 08, 2021

Un buen lugar te tratan como familia a todas personas, un excelente trato y más por Sebastián de Lexus of Pembroke Pines muchas gracias por todos el servicio. More

by OzzyPerez04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Nos da mucho gusto oír que tuvo una buena experiencia trabajando son Sebastián. Apreciamos su apoyo y esperamos volver a verle en Lexus of Pembroke Pines!

April 08, 2021

Rodney Fuller is a great service advisor. I can trust him and always enjoy working with him. Would definitely recommend him to friends and colleagues. More

by Mbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for putting your trust in Rodney and the team! We are always happy to help here at Lexus of Pembroke Pines.

April 08, 2021

Jeffrey is awesome and always is professional and knowledgeable about the issues. His name does not appear below where I can write him individually. Please add his profile below. More

by JPAWLOSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Jeffrey takes good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

April 08, 2021

AmaZing service and customer service Thank you LexusOf AmaZing service and customer service Thank you Lexus Of Pembroke pines for an amazing service to our car. Best dealer ever! Thank you very much More

by Reinier castro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osiris Barcelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
Apr 08, 2021 -

Lexus of Pembroke Pines responded

We are grateful to have your business, Reinier. Thanks for taking the time to leave us this lovely review! - The Lexus of Pembroke Pines Team

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