Lexus of Pembroke Pines - Service Center

Rod Fuller was terrific. However, I was stuck waiting a long time outside because the service advisors were "in training". Then when I came to pick up the car, there was only one cashier and she was workin long time outside because the service advisors were "in training". Then when I came to pick up the car, there was only one cashier and she was working with a salesman - so customers were waiting endlessly. Not cool. Someone needed to recognize that situation and rectify it. Why did I have to complain to my service manager? More

Jeremy is an excellent service advisor. He is knowledgeable, polite and always delivers the very highest level of service and customer satisfaction. I am a 20 year customer and now my children ar knowledgeable, polite and always delivers the very highest level of service and customer satisfaction. I am a 20 year customer and now my children are satisfied customers also. More

Besides the 3 hours wait, service was terrific! I do have to say the amenities such as the cafe make the waiting or process a lot smoother. My car runs great now! Thanks Lexus. to say the amenities such as the cafe make the waiting or process a lot smoother. My car runs great now! Thanks Lexus. More

John, S is one of the best service advisor that I’ve come to know. This is not just saying that he has helped me one or two times. I have known John, S for over 35 years when he started working with the Dave to know. This is not just saying that he has helped me one or two times. I have known John, S for over 35 years when he started working with the Dave Zinn Toyota back in the days. Simply put his help had been the best to keep running 🏃‍♂️ my cars 🚘 well. Thank you 🙏 John. God Bless, you keep doing that is best for your customers. More

Excellent service and good treatment of clients. A dealer that we can count on to take care of the needs of the cars purchased there. that we can count on to take care of the needs of the cars purchased there. More

Care and responsibility is one of the great things of the people who work at Lexus! I missed Mr. Gustavo Palacio and I hope that soon he will be back. He is a great consultant and takes great responsibilit people who work at Lexus! I missed Mr. Gustavo Palacio and I hope that soon he will be back. He is a great consultant and takes great responsibility and care for Lexus clients! But, he left us!!! More

I visited Lexus of Pembroke Pines for my 15,000 miles maintenance. My check in process was quick and easy and my Service Advisor Jeremy was personable and professional. My service was complete within an maintenance. My check in process was quick and easy and my Service Advisor Jeremy was personable and professional. My service was complete within an hour. More

I went there yesterday (3/1/21) to fix a cup holder and Jeffrey was the person helping me. When the car was returned to me, the key was not in it. They lost my key chain which contained my fob and my mailb Jeffrey was the person helping me. When the car was returned to me, the key was not in it. They lost my key chain which contained my fob and my mailbox and didn't have any empathy about it. I have to pay to replace them and this is so not fair. Instead of being nice about it, when I called Jefferey he made it seem as if I was lying about it. That vexed me even more. If I didn't have a spare key in my computer case, I would have been stuck midway home and no one would care. It seems like once someone finishes purchasing a car at this dealership the nice attitude is over. Not cool! My advice is that a rule should be implemented next time that they need to hand the person driving the car their key directly and not guess that it was left in the cup holder. This added unnecessary stress to my life. I came to fix a cup holder and I have to spend hundreds of dollars for key replacements in the process. This is ludicrous. Someone needs to look into this. I don't usually write reviews but this one hurts. I will not come back to this dealership for service. More

Every thing was great. It was great. It doesn't need twenty-five words and my time today so. I do not mind doing your survey, forcing me to Do more angers me. twenty-five words and my time today so. I do not mind doing your survey, forcing me to Do more angers me. More

Great experience working with Rod from service. Very quick and helpful. Got me in and out in a timely manner and helped me get my car serviced and parts changed our while keeping me informed of everythi quick and helpful. Got me in and out in a timely manner and helped me get my car serviced and parts changed our while keeping me informed of everything! More