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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,525 Reviews

8,525 Reviews of Lexus of Pembroke Pines - Service Center

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November 28, 2020

Incredible customer service. Andre is amazing and treats me like a member of his family. The dealership does everything possible to make me feel safe during this pandemic More

by HMETZ041
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Nov 30, 2020 -

Lexus of Pembroke Pines responded

This feedback means so much to us! We are delighted to hear that you feel comfortable during your time at Lexus of Pembroke Pines and that Andre takes excellent care of you. Thank you for your support!

November 28, 2020

What can I say. The service was so quick and easy Rhee isn’t much else I can say. Very thorough. No complaints. Very Covid aware!!! Excellent service More

by Simone L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Simone - your feedback means so much to us and we appreciate you taking the time to share. We're grateful to have earned your business at Lexus of Pembroke Pines!

November 28, 2020

Everyone at Lexus of Pembroke Pines seems to be polite and eager to help. Their system is very organized, designed to get you in and out. My loaner is always amazing. Jeremy always makes my time at the de More

by GOLDENLOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in us. At Lexus of Pembroke Pines, we are committed to providing excellent service and it is great to hear that Jeremy continues to impress you. Our team looks forward to working with you during your next visit!

November 28, 2020

I enjoy their services and they really treated my vehicle and me well. I will be returning. The employees was really nice and patient. Awesome place More

by SEXYMOCHA2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

November 28, 2020

Visiting LPP is always an honest and pleasant experience, with upfront expectations, never any unexpected surprises. Jeremy and my family go way back, im visiting friends when I make my visit to Lexus of Pem More

by erey213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines. It is fantastic to hear that Jeremy continues to provide you with great service. We look forward to taking care of you next time!

November 28, 2020

Jeremy was awesome as usual. It’s always a pleasure and a comfort to know you can trust your local car dealership. Thanks for the service and advise. More

by FABIAN865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

We love to hear that you can turn to Jeremy for all of your auto service needs and know that you will be well taken care of. Thank you so much for being a loyal Lexus of Pembroke Pines customer!

November 28, 2020

Love the customer service here! I highly recommend this place I have done 6 lease cars here and Otany is the best... I always use him! More

by ERIKANDSUSANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Lexus of Pembroke Pines, and we look forward to your next visit!

November 28, 2020

Firs time 5 000 miles service was done with 4 hours in the dealership, very afraid to coming back for oil change( 10000. No water was offered, no service what so ever. Excellent service in Orlando Lex More

by SWETLANA811
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Correa
Dec 16, 2020 -

Lexus of Pembroke Pines responded

I'm so sorry to hear that we didn't leave a better first impression. It's our goal to provide timely service and I apologize that you didn't enjoy your visit. I'd like to see what I can do to make things right for you, so would you please give me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 26, 2020

Service was very fast. Service person Carlos was very friendly and efficient. Always a pleasant experience when I visit the dealership. I Have been buying cars there since 2006. More

by RETIREDCOACHD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will certainly let Carlos know that you appreciate his help. We are grateful for your longtime business, and we look forward to your next visit!

November 25, 2020

Jose was professional and very understanding to the limitation of the customer. I will come back for service. Excelente service care. Thanks. Thanks Thanks Thanks More

by Manuelteixeira412@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 25, 2020 -

Lexus of Pembroke Pines responded

It's our pleasure to assist you! Thank you for writing us a wonderful review and giving a shout out to Jose. We look forward to seeing you again at Lexus of Pembroke Pines.

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