Lexus of Portland

I had a great experience working with Jeneva on the purchase of my vehicle. She answered all of my questions and kept me informed as my car was on the way. Lexus of Portland was the only dealer willing purchase of my vehicle. She answered all of my questions and kept me informed as my car was on the way. Lexus of Portland was the only dealer willing to work with me and make sure I got the car in the configuration I wanted. This is why I went out of my way and made the trip from Seattle to buy the car. Jeneva even arranged a car to pick me up from the train station. On delivery, Jeff walked me through everything with the car and showed me how to use nearly every feature. Overall a smooth buying experience start to finish. More

Not responsive. I tried to buy a car and response from telemarketer 4 days later said manager would call me. Never did I tried to buy a car and response from telemarketer 4 days later said manager would call me. Never did More

Nice, Clean, sale person is friendly, help customer find the best vehicle they want to buy. the best vehicle they want to buy. More

Excellent service. Highly recommended. I plan on my next vehicle being a Lexus and bringing it back to this service facility. Highly recommended. I plan on my next vehicle being a Lexus and bringing it back to this service facility. More

They were very helpful in such a stressful situation for me and my family, I would highly recommend to everyone! me and my family, I would highly recommend to everyone! More

They are really nice and kind. They explained very clearly what question I asked . I will recommend my family and friends to join them. They explained very clearly what question I asked . I will recommend my family and friends to join them. More

Slava was amazing, and was really great about planning out the trajectory of the entire sales process and also the trade-in process of my vehicle. There were literally no surprises for us during the proce out the trajectory of the entire sales process and also the trade-in process of my vehicle. There were literally no surprises for us during the process. He was upfront and honest about the trade-in value of my previous car, planned out the trade-in valuation well before the actual car I wanted to purchase arrived at the dealership and allowed me time to get comparative estimates, and finally on the day of the purchase he worked hard to meet me at a number that I thought was fair for the trade-in value of my vehicle and actually a trade-in value that I could walk away happy with. He kept me in the loop during the entire process of the car being delivered to the dealership, and even let me test drive another couple of vehicles before I received my new car. The amount of preparation and hard work to avoid any surprises on the day of the purchase truly earned my respect for not only Slava, but for Lexus of Portland. I was blown away at the excellent service provided by him, and his knowledge of the car, the process, and the human side of understanding me during the whole process. Then, when we went into finance andmet with Lala, she was incredible and the best service I've received at a car dealership. She did not pressure me to buy anything, but really served as a very helpful consultant in the process in letting me know what was available and answering all of my questions as it related to details about each product that I could receive along with the vehicle. The numbers crunched perfectly, and it was so seamless. Then Slava introduced us to Cameron, who was a great tech specialist and was a fun person to drive the car around with. He answered all of our questions perfectly, and even showed us a new trick on parking the car that will forever help me, as I hate parking on my own and am so thankful for such a great feature in the car. Overall, 10 out of 10 for Slava, but also to the overall team I was able to work with at Lexus of Portland. This not only makes me a lifetime customer of Lexus of Portland, but also a strong referral source for friends and family because of Slava and the team. More

Brought my 2019 RX 450h in for regular interval service. As always, the planned service was explained fully to me, and I was asked if I needed anything else. The service itself was performed in a timely ma As always, the planned service was explained fully to me, and I was asked if I needed anything else. The service itself was performed in a timely manner. (I did have time to visit the sales department, where I met with Yasu and started the process of upgrading to a new vehicle.) Then after a brief wait in the waiting area, Garrett informed me my car was ready, and I was on my way home. I've come to expect this level of service from Kuni Lexus. More

This dealership has it completely dialed in. I had an emergency and a scheduled service combined they got me in IMMEDIATELY, resolved all issues, kept informed, could have been painful they mak I had an emergency and a scheduled service combined they got me in IMMEDIATELY, resolved all issues, kept informed, could have been painful they make the entire experience a pleasure. Top to bottom customer orientation, Summer Helms is awesome as a coordinator! More

Everyone I dealt with there was terrific especially the salesman I worked with, Daniel Garvin. Highly recommend!! salesman I worked with, Daniel Garvin. Highly recommend!! More