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Lexus of Portland
Portland, OR
547 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 547 reviews
December 12, 2010
We are from the Seattle/Tacoma area and had a hard time finding exactly the car we were looking for up here, a CPO 2008 IS250 AWD, white with black interior, low miles, Premium Package, at a quality price. finding exactly the car we were looking for up here, a CPO 2008 IS250 AWD, white with black interior, low miles, Premium Package, at a quality price. My husband located one on the internet and contacted a marvelous salesperson at Lexus of Portland, Lana Tran, who promised to do her best by us, and she absolutely surpassed our expectation. Most important to us, she listened carefully. She was exceptionally knowledgeable and professional in her demeanor. She literally went the extra mile when she picked us up at the Amtrak Station and chauffeured us to the dealership. The car was 100% as she represented backed up by records. I FOUND THE CAR I HAD BEEN HOPING FOR, AND MY HUSBAND FOUND THE PRICE HE CRAVED! She advocated for us to the sales manager with proficient communication and no manipulation. The deal was totally wrapped up in only a few hours. David Delay, the finance liaison, explained extended warranty information and other paperwork details very carefully and kindly. The service department answered questions to help my husband care for our first Lexus. Lana even sat in the car with us, familiarizing us with all the latest technology and features before our long drive home. WE LEFT FEELING MORE SATISFIED THAN WE EVER EXPECTED! I must admit, this was one of the best Christmas presents of my life, and Lexus of Portland, along with a great husband, made it all possible. I even named my car after Lana! Lana and Lana are beautiful! Do not hesitate to consider a purchase from Lexus of Portland, even if you live 150 miles away! Ask for Lana the sales rep. Lana the Lexus is home in MY garage! More
by nelsonpm
Employees Worked With
Lana Tran, Lana Tran
December 11, 2010
My wife and I needed to purchase a car to replace a vehicle that we totaled in a car accidet. We initially intended to purchase a low-mileage ES 360 Lexus because we know that the quality is such th vehicle that we totaled in a car accidet. We initially intended to purchase a low-mileage ES 360 Lexus because we know that the quality is such that a purchaser will not be disappointed. We contacted Amir Fazal, who was recommended by a friend of ours in Portland. Amir thought that we had the ideal car and was working diligently throught the details so that we could have an intelligent discussion on pricing. Unfortunately, the auto he had in mind was sold. Therefore we switched our thoughts to leasing an automobile. From the time we made that decision it took only 3+ hours to wrap up the transaction and get on the road back to Olympia, Washington. Clearly, this sale was not Amir's 'first trip to the rodeo." he shepherded the deal through the various dealership departments and made the process transparent and painless. We thoroughly enjoyed working with him - and I can honestly say that I've never, ever said that before about a car salesman. Finally, every one we came in contact with was knowledgeabe and very personable. More
by eujodan
Employees Worked With
Amir Fazal, Amir Fazal
November 24, 2010
I would like to say that this was the worst car shopping I would like to say that this was the worst car shopping experience I ever had. Last week ,I spoke with Charles Jaffee about the 2003 530i bmw that I would like to say that this was the worst car shopping experience I ever had. Last week ,I spoke with Charles Jaffee about the 2003 530i bmw that was for sale. So I came in on Thursday last week to test drive the car. Charles was off that day so I spoke with Lana Tran. I asked her to test drive the car and she went to look for the keys and said the keys could not be found. I thought she would still let me see the car anyway , but she didn't. I felt that was odd for a large Lexus dealership not to be prepared. Next, I asked her to appraise my 08 suv while we shop for other cars in my price range. So, she showed me a 05 white lexus es330 for sale. Later, I found out that the carfax showed the car was involved in a accident. The next day Charles called and said he was sorry about the keys and will get one made and give me a call. I would like to mention he never called me back. If this is the way your salesmen treat their customers it doesn't say a lot for customer service.Later,someone email me and said the car was sold. At this time, I feel that I will never shop this dealership again. More
by hamiltonv
Employees Worked With
Charles Gaffee and Lana Tran
November 14, 2010
I had best ever experience buying a car from Lexus of Portland thanks to a salesperson, Ted Wood, and friendly personnel. The reception area was clean and inviting with abundance of doughnuts and fruits, Portland thanks to a salesperson, Ted Wood, and friendly personnel. The reception area was clean and inviting with abundance of doughnuts and fruits, and a refrigerator filled with soft drinks. Wi-Fi and desks were available for quite work while waiting. More
by jacekanuszewski
Employees Worked With
Ted Wood & Debra Alexander
November 12, 2010
Charles was very thorough, had good knowledge of the product and was not "pushy". He made the entire buying process easy and painless. I would definitely recommend this dealership and specifically, C product and was not "pushy". He made the entire buying process easy and painless. I would definitely recommend this dealership and specifically, Charles to my friends who are interested in buying a Lexus. More
by Kathy74
Employees Worked With
Charles Jaffrey
November 07, 2010
The car buying experience was relaxed and straightforward. No high pressure sales tactics. Most knowledgeable sales rep I've worked with in a long time. Paperwork was extremely efficient and straightforward. No high pressure sales tactics. Most knowledgeable sales rep I've worked with in a long time. Paperwork was extremely efficient and wrapped up quickly. Follow-up was helpful and not intrusive. More
by wards.pc
Employees Worked With
Tuan Tran, Tuan Tran
November 03, 2010
Excellent buying experience from Lexus of Portland. All staff members were professional, friendly & polite. The dealership is clean and comfortable. Our sales consultant Tuan was extremely knowledgeable an staff members were professional, friendly & polite. The dealership is clean and comfortable. Our sales consultant Tuan was extremely knowledgeable and professional. We would highly recommend this dealership. More
by jessicaklingner
Employees Worked With
Tuan Tran, Tuan Tran
October 26, 2010
I have been looking for a previously owned RX330 since the first of the year. My first experience with Lexus of Portland was with another sales person and I felt very taken advantage of. I found a great the first of the year. My first experience with Lexus of Portland was with another sales person and I felt very taken advantage of. I found a great car on line and decided to give you another try. Lana approached me in a very professional and friendly way and I immediately felt very comfortable with her. I told her about my previous experience and she went out of her way to help me. I love the car and I was treated in a very professional and thoughtful way. I also found Lana to be extremely knowledgeable and feel I can call her at any time with questions about my car. She is very available and willing to help. Christy Stewart More
by christyscuisine
Employees Worked With
Lana Tran, Lana Tran
October 18, 2010
We are on a strict budget and Lana was very patient with We are on a strict budget and Lana was very patient with us while we visited several times looking for the right vehicle. Several weeks later we hi We are on a strict budget and Lana was very patient with us while we visited several times looking for the right vehicle. Several weeks later we hit the perfect combination and picked up a GX470 in excellent condition at the right price under the CPO program. Lana and every member of the Lexus of Portland team is professional, courteous, efficient and welcoming. Thanks! More
by sdleonard
Employees Worked With
Lana Tran, Lana Tran
September 29, 2010
Went into dealership to convert a lease on our Lexus to a purchase. Debra Alexander in finanace provided the best service and results of any automotive finance manager we have ever dealt with. She deserves purchase. Debra Alexander in finanace provided the best service and results of any automotive finance manager we have ever dealt with. She deserves the highest commendation and will be the person we go to first the next time we have a need in this area. Many thanks to her for efficient and high quality customer service. More
by dougwillis25
Employees Worked With
Debra Alexander, Debra Alexander
