Lexus of Portland

I took my Lexus in to have the brakes looked at because of some squeaking. Normally I don't really care for dealing with the average service department - usually because it can be associated with bad or un of some squeaking. Normally I don't really care for dealing with the average service department - usually because it can be associated with bad or unexpected news. Lexus of Portland is very different. You are scheduled with a Service Associate and they are your main point of contact and keep you updated throughout the visit. I worked with Don when I dropped my car off in the morning, and he was able to get me on my way by being quick and efficient. I was given a loaner vehicle and was offered by Don to be shown anything I needed to know about that vehicle. After leaving the dealership, he kept in contact a few times to let me know the status of the repair and parts needed, then when it was completed. When I came in to pick up my car, the car was all washed and vacuumed. I handed over the keys to the loaner, two signatures, and was briefly explained what was completed, was told to call him if I had any questions or concerns, then was on my way within 10 minutes of arrival. The whole customer service experience was fantastic. This is what other dealerships and companies should be striving for. And I hope I don't have to take my car in for service much, if I do, I know I will be well taken care of. Thank you! More

Bergen and Renee Stuart made this my best buying experience yet; and I'm on my 3rd Lexus. You can trust these people....hard to find in auto sales. The dealership is great and their employees are experience yet; and I'm on my 3rd Lexus. You can trust these people....hard to find in auto sales. The dealership is great and their employees are top notch. You can't go wrong with these folks. They have a big selection as well. More

The Lexus Staff are extremely awesome! I love them. My family and I dealt mostly with Evan and Debra. Evan was always making us feel comfortable and answered all of our questions. Debra is super cool!!! S family and I dealt mostly with Evan and Debra. Evan was always making us feel comfortable and answered all of our questions. Debra is super cool!!! She was always attentive, sweet, and understanding when it came to the financing of the car. In other words, she went above and beyond to make us happy. I love my car so much, and I’m glad to have chosen Lexus to purchase my car :) More

The staff at Lexus were all really friendly and easy to work with on purchasing my vehicle. They were very personable and nice, they looked at all different options and did the best they could to see wha work with on purchasing my vehicle. They were very personable and nice, they looked at all different options and did the best they could to see what would work for me. I worked with Ted directly which was very helpful, easy to talk to and listened. More

Excellent experience from the warm customer service, to the low-pressure gentlemanly price haggling, and the focus on making sure the customer leaves with the assurance they got a good deal. The service-a the low-pressure gentlemanly price haggling, and the focus on making sure the customer leaves with the assurance they got a good deal. The service-after-the-sale perks such as handling the licensing process on my behalf was an added & APPRECIATED bonus! More

The best experiance I have ever had purchasing a new vehicle , Ted Wood was very curtious and very profesional. I would come back and purchase another vehicle from Ted Wood when I am ready to purchase a vehicle , Ted Wood was very curtious and very profesional. I would come back and purchase another vehicle from Ted Wood when I am ready to purchase again. I purchased a 2010 Rx350 and was explained ever detail on how to use this vehicle. Awesome service !!!!! More

We purchased our first Lexus from Tuan Tran at Lexus of PDX and he was just wonderful; a very sincere and helpful guy. He went up to bat for us re: negotiating the terms/price and Lexus honored their promi PDX and he was just wonderful; a very sincere and helpful guy. He went up to bat for us re: negotiating the terms/price and Lexus honored their promise to apply the rebates for us. We would definitely purchase our future Lexus from them! LOVE driving our RX350!!! More

I know Vic for more than a decade when I leased my first Lexus and after that experience I always ask for him to assist me on this, sometimes, difficult process. I have to mention that a did lease four car Lexus and after that experience I always ask for him to assist me on this, sometimes, difficult process. I have to mention that a did lease four cars from Lexus of Portland since 1999. Vic was there for me with his knowledge and professional guidance even when I stopped by just to look at the cars. I fell in love with this brand and part is Vic's "fault". I also send a friend that was looking for a car and Vic recommended a beautiful Lexus ES 330 which she bought and loves it. I will not hesitate recommending Vic to anyone that intend to buy a good car knowing that he or she will be treated in an exemplary way. Cristian Dumitru More

We have now purcased two vehicles from Lexus of Portland. We bought an ES 300 six years ago and an RX 330 yesterday. Both experiences were great. We went directly to the Lexus dealership this last time be We bought an ES 300 six years ago and an RX 330 yesterday. Both experiences were great. We went directly to the Lexus dealership this last time because of our first positive experience. When we decided to purchase a new (to us) SUV, we had three makes and models in mind, but settled on the RX 330 because of it's beauty, reliability and reputation. We were fortunate to find a 2005 and were gratified to read in Consumer's Guide that it particularly had a good review. Our sales person, Vic Kirma, was very friendly and committed to helping us decide on the vehicle that was right for us. He was willing to go the extra mile to make that possible. He made us feel a part of the Lexus of Portland extended family. He was genuine in his effort to make the best deal possible for us, but was also upfront about making a profit for the company; the best kind of employee. The other employees we came in contact with were also very pleasant, and the environment in the building comfortable. We will look forward to visiting Lexus of Portland, should the occasion arise in the future. More

Purchasing our new Lexus RX 350 was a very good experience. Evan was particularly friendly and knowlegible about the vehicle and the pros and cons of various features. I had researched similar vehi experience. Evan was particularly friendly and knowlegible about the vehicle and the pros and cons of various features. I had researched similar vehicles and pricing and given Lexus' reliability rating, positive comments from other owners and the options that came with the vehicle, I thought the price was fair and the vehicle was a good value. We have not had a chance to experience the service provided, but from our buying experience, I would certainly recommend Evan and the dealership to anyone looking for a luxury SUV. More