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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,003 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,003 reviews

February 15, 2024

He was prompt to offer the solution. Was respectful Once my vehicle was ready he called me back right way. Also had arranged a loaner More

by mahfuz71
Recommend Dealer
Yes
Employees Worked With
Daryl
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Feb 15, 2024 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with our team at Lexus of Sacramento. It's great that we could provide prompt service and convenient solutions for your vehicle needs. Thanks for the review!

February 15, 2024

Very nice The staff and the service was really knowledgeable at what they do . More

by DBUZHIKOV
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Feb 16, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

February 15, 2024

Professional and quick turn around Gives you detailed information and works with my work schedule More

by Nash212321
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Feb 16, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 15, 2024

Took A Few Days But My Dash Wasn't Put Back In Correctly Like Dash Wasn't Pushed In Correctly More

by JustinMurray377
Recommend Dealer
Yes
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Feb 16, 2024 -

Lexus of Sacramento responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Christian Simon General Manager

February 14, 2024

Always great customer service. Lexus always has superb service and bends over backwards to keep their customers happy. More

by DJolkovsky
Recommend Dealer
Yes
Employees Worked With
V and Rus McDuffy
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Feb 14, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

February 14, 2024

Easy and informative Everyone was friendly and informative. Service was fast and V updated me by phone about my car More

by Tuyen.ly04
Recommend Dealer
Yes
Employees Worked With
V
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Feb 14, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

February 14, 2024

The process went smoothly. There were no surprises I was pleased on how Nick presented the maintenance treatment More

by MARKMENDO
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Feb 14, 2024 -

Lexus of Sacramento responded

Thank you, Mark, for your business and this review. We're happy to hear that Nick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

February 14, 2024

Everyone's always very nice and service is done quickly, including a complimentary car wash. We even ran into our salesperson after 10 years! More

by PATTYP916
Recommend Dealer
Yes
Employees Worked With
V
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Feb 15, 2024 -

Lexus of Sacramento responded

Patty, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

February 14, 2024

Great customer service. Just wish vehicles are more affordable I'm done. No more comments Thank you More

by SAEYANGKAO1972
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Keon
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Feb 15, 2024 -

Lexus of Sacramento responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Kevin and truly appreciate your feedback! Best Regards, Christian Simon General Manager

February 14, 2024

For a luxury car dealership, it's a little too parsimonious with its pastry which customer who pays hundreds, has to get from the service person's drawer, making us feel like cheap beggers. More

by DONGP.03
Recommend Dealer
Yes
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Feb 15, 2024 -

Lexus of Sacramento responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Christian Simon General Manager

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