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Lexus of Sacramento - Service Center
Sacramento, CA
1,852 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,852 Reviews of Lexus of Sacramento - Service Center
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October 30, 2020
I took my Lexus in because of recall. It wasn’t fixed because you did not have the parts. I was told they would contact me when they had the part(s). I’m still waiting. because you did not have the parts. I was told they would contact me when they had the part(s). I’m still waiting. More
by FRANKIN1030
Verified CustomerEmployees Worked With
I don’t remember.
October 27, 2020
I have been a Sacramento Lexus client for the past seven years and highly recommend and appreciate your service and friendliness. Thank you. Sincerely, Cheryl Wilder. years and highly recommend and appreciate your service and friendliness. Thank you. Sincerely, Cheryl Wilder. More
by CAWILDER53
Employees Worked With
Brandy Joseph
October 21, 2020
This dealership is as close to what a professional standard should be as I've experienced in some time. They mean what they say and say what they mean. Punctual and professional, with maintenance re standard should be as I've experienced in some time. They mean what they say and say what they mean. Punctual and professional, with maintenance receptionists who know very well what customer service is supposed to be. Maintenance is performed accurately, and in a timely manner. If there are any surprise issues, they're quick to discuss and inform. Good people doing good things.... More
by JKRAMER4U
October 20, 2020
I was told my service would take 3-4 hours, but it took over 7 hours to complete. What was even more disappointing is I didn't even receive a status call to let me know what was going on with my service. over 7 hours to complete. What was even more disappointing is I didn't even receive a status call to let me know what was going on with my service. I usually am impressed with Lexus of Sacramento, but this was not what I've come to expect from this dealership. More
by Phil
Employees Worked With
Eric Pantoja
October 20, 2020
What can I say? Lexus makes great cars and the support staff at Lexus of Sacramento knows what to do to keep the cars running at peak performance. staff at Lexus of Sacramento knows what to do to keep the cars running at peak performance. More
by DJMPHD
Employees Worked With
Brandy Joseph, Eric Foltz
October 19, 2020
The experice with this dealer was very happy with the service provided this dealer. I am going to come back again in the near future. Thanks service provided this dealer. I am going to come back again in the near future. Thanks More
by Jackhu
Employees Worked With
October 19, 2020
The service while I was there was amazing. After, not so much. They stripped the locks on my wheels & I nearly had to pay for new ones. 5/10. much. They stripped the locks on my wheels & I nearly had to pay for new ones. 5/10. More
by MARIAH.JAUREGUI22
Employees Worked With
Rachelle Parrow
October 19, 2020
The professional staff make any visit a pleasant one. Explanations of the service are complete, I live 100 miles away, and this is my fourth Lexus Explanations of the service are complete, I live 100 miles away, and this is my fourth Lexus More
by CAMPBELLJANELL11
Employees Worked With
October 19, 2020
We bought the vehicle at the Sacramento-Lexus dealership, over a year now; The periodic-services were well handled, along with alerts & reminders. The Customer-service & the Mechanical-expertise & efficiency over a year now; The periodic-services were well handled, along with alerts & reminders. The Customer-service & the Mechanical-expertise & efficiency has been very-well managed. This encourages us to continue our vehicle-service needs at this facility. Our special Thanks to the Customer-service Management Team & the Inspection/Service Team. The overall Management is Excellent. Please note that we may not have met all members in the Team & hence could not rate them all. Regards, (Anita P. Raj) More
by PRAJ2020
October 17, 2020
I took my brand new Lexus in at the agreed upon time to have a scratch repaired that was present when I bought it a week earlier. Upon arrival I was repeatedly told by multiple service members that “it wou have a scratch repaired that was present when I bought it a week earlier. Upon arrival I was repeatedly told by multiple service members that “it would be a long wait because everyone is at lunch.” The service manager eventually handled the situation and forced someone to help me but the two people who helped me were obviously put out. I overheard both of their original comments to the service tech earlier about me needing to wait. The repair was done and I got my car back without further incident , but I don’t know if I would go back to this dealer for sales or service in the future if that’s the kind of service I am to expect. More
by J_CLEV
Employees Worked With
Ryan Hansen, Eric Foltz
