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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews
Call Service Center (916) 485-3987

1,852 Reviews of Lexus of Sacramento - Service Center

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February 16, 2024

Excellent Prompt and excellent service. I really appreciate having a loaner while my car is being serviced More

by IRMAIGUTIERREZ
Recommend Dealer
Yes
Employees Worked With
Reynoso
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Feb 18, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, Irma, and we hope to see you again! Best Regards, Christian Simon General Manager

February 16, 2024

Nice smooth easy I did change oil, the welcome was fast, received my car, sitting relax drink coffee, then received my car clean with all service done, pay and leave like nothing More

by Luay_fouad
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Feb 18, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

February 16, 2024

The sales person was great. The dealership was very busy with more than one sale processing. It was a very long process. Very hard on 87 year olds. Other than that it was what w More

by CJOXENDINE
Recommend Dealer
Yes
Employees Worked With
Deanne
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Feb 18, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

February 15, 2024

very efficient and cordial the experience was very relaxing and the coffee was good, the wait was good More

by randyha1
Recommend Dealer
Yes
Employees Worked With
Daron
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Feb 15, 2024 -

Lexus of Sacramento responded

Randy, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

February 15, 2024

They were polite and met my needs The service was done in a timely manner More

by elkgroverj
Recommend Dealer
Yes
Employees Worked With
Guy Reno's
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Feb 15, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

February 15, 2024

I love the way I am treated as a person and customer. In that order. More

by Ect1965
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Feb 15, 2024 -

Lexus of Sacramento responded

We're grateful to have you as a Lexus of Sacramento customer and friend. Thanks for the review!

February 15, 2024

Nick made it seamless with getting service on my Lexus From drop off to dealer car to pick up easy More

by rob3102515101
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Feb 15, 2024 -

Lexus of Sacramento responded

Thanks for leaving Lexus of Sacramento a five-star review, Rob! We are glad that Nick ensured your service visit went smoothly from start to finish.

February 15, 2024

Efficient Overall the service department was good and efficient , however never have been a supporter of the sales department ever More

by STORKMAN1018
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Feb 15, 2024 -

Lexus of Sacramento responded

Thanks for sharing your experience with our service department at Lexus of Sacramento — we're glad to know you found us efficient! As for the sales team, we appreciate your feedback and are always looking to improve. If there's anything else you'd like to add, please feel free to reach out. Take care!

February 15, 2024

He was prompt to offer the solution. Was respectful Once my vehicle was ready he called me back right way. Also had arranged a loaner More

by mahfuz71
Recommend Dealer
Yes
Employees Worked With
Daryl
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Feb 15, 2024 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with our team at Lexus of Sacramento. It's great that we could provide prompt service and convenient solutions for your vehicle needs. Thanks for the review!

February 15, 2024

Very nice The staff and the service was really knowledgeable at what they do . More

by DBUZHIKOV
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Feb 16, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

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