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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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November 02, 2021

The dealership was under construction but no detail was provided about this prior to service More

by MCCALL5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
No names, no introductions
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Nov 02, 2021 -

Lexus of Sacramento responded

We're sorry that the work being done on our facility was disruptive to you. I will share this feedback internally as we always look for ways to improve the client experience. If you'd like to discuss this directly, I also welcome you to get in touch. I hope we get another chance to impress you down the road. Best, Leslie Saelee - Service Manager - lesliesaelee@lithia.com

November 01, 2021

Absolutely love working with Mike H! Excellent service and clear communication with everything we are doing with my Lexus when I bring it in! Overall experience with the staff is great! More

by sunnidiben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric- service advisor was great as well, Mike Huttleston
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Nov 02, 2021 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 31, 2021

It seems like very one works hard to accommodate the customer. I appreciate it. Thanks. More

by MANDYSAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
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Oct 31, 2021 -

Lexus of Sacramento responded

We'll always put every effort into making sure our guests are well taken care of, Mandy! We're happy to hear our hard work is appreciated, and we're grateful that you took the time to leave Lexus of Sacramento a supportive review!

October 31, 2021

Great, Christina and Kevin in service always do a wonderful job and deserve a bonus. They make me want to always drive a Lexus More

by Bnamurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin in service
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Oct 31, 2021 -

Lexus of Sacramento responded

We're so glad to hear that Christina and Kevin's top-tier care give you such faith in the Lexus brand! We hope you continue to drive Lexus vehicles for a long time to come so we can keep taking great care of you at Lexus of Sacramento!

October 31, 2021

I was kept in the loop of what was going on with my car every step of the way. More

by cb94601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t have employees name
Report | Print
Oct 31, 2021 -

Lexus of Sacramento responded

We are always happy to help! Thanks for choosing Lexus of Sacramento!

October 30, 2021

Even though the ongoing construction looks chaotic your staff did an great job. Thank you More

by sacbob.cooke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2021 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear Tracey and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 30, 2021

Attentive, responsive, comprehensive, when providing information about my extensive repairs. Patient and professional with my questions. More

by SUEULLRICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric in service
Report | Print
Oct 30, 2021 -

Lexus of Sacramento responded

We are always happy to help you out! Thanks for supporting Lexus of Sacramento!

October 29, 2021

Sadly, my service was not exemplary like every time before. They forgot to reset my passenger window. When I called to report it wasn’t working, I was told to make an appt for another day and bring i More

by Jjoak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracey Cach
3.0
This rating includes all reviews, with more weight given to recent reviews.
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October 28, 2021

Courteous and personal.exceptional when it comes to detail. Dealership that goes above and beyond. I took my car in for service and not only did they fix problem but washed vacuumed and set me up with More

by Mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick pontoja
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Oct 28, 2021 -

Lexus of Sacramento responded

Hi Mel - It means a lot to hear that our team went "above and beyond" to assist at your recent service visit. Thank you for stopping by to post a great review! All of us at Lexus of Sacramento appreciate your support.

October 28, 2021

Everything and everyone was so great, attentive, and considerate. I always come here for my services! Definitely recommend! More

by cthao0919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Report | Print
Oct 28, 2021 -

Lexus of Sacramento responded

We are so happy to have you as a customer! Thank you for leaving Lexus of Sacramento with your five-star review. See you next time!

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