Lexus of Serramonte - Service Center

Lexus of Serramonte: 5 STARS I find Lexus of Serramonte to be the best-run service organization I have had the pleasure of working with (and I've been driving Lexus products since I find Lexus of Serramonte to be the best-run service organization I have had the pleasure of working with (and I've been driving Lexus products since 1996). They have clearly designed an efficient, pleasant experience, which they continue to fine-tune (it feels like it was based on The Four Seasons hotels). At the risk of sounding corny, the service organization amplifies the larger Lexus brand: Pursuit of Perfection. The dealer is well organized and emaculate (you could eat off the proverbial floor it's so clean). They have a comfortable business center if you want to work remotely while waiting for your car. And, you can easily visit the sales center to check out the latest Lexus vehicles with friendly, knowledgable, no-pressure sales people. Hang out with the great JB Berera if you want to have a good time while waiting for your car; you'll be glad you did. More

Best Service Eddie always take care of my car for the last 10 years and always exceed my expectations. He also give you advised and option how to save money for y Eddie always take care of my car for the last 10 years and always exceed my expectations. He also give you advised and option how to save money for your car and etc. I will be a forever Lexus customer. Thanks to him. More

Unbelievable service! Lenny was very knowledgeable and was very easy to communicate with, very pleasant and professional. Will go back again and again for sure. Thank you L Lenny was very knowledgeable and was very easy to communicate with, very pleasant and professional. Will go back again and again for sure. Thank you Lenny 10 Stars. More

Good service Lenny was professional in his interaction with a customer. He was clear about the service to be provided, did not push for any extras. He kept me well Lenny was professional in his interaction with a customer. He was clear about the service to be provided, did not push for any extras. He kept me well informed throughout the day about the service status. More

Great customer service!!!! I had my cracked windshield replaced 2 weeks ago! My request handled perfectly by Peter! He’s such a professional & knowledgeable advisor @ Lexus Serr I had my cracked windshield replaced 2 weeks ago! My request handled perfectly by Peter! He’s such a professional & knowledgeable advisor @ Lexus Serramonte! Thanks again!!! More

My No.1 choice as always Lenny is the best in all aspects! He is very courteous, responsive to every questions that I asked. Excellent experience I have with Lexus of Serramo Lenny is the best in all aspects! He is very courteous, responsive to every questions that I asked. Excellent experience I have with Lexus of Serramonte since 2006. More

excellent customer service Im very thankful for Lenny for being thoughtful,friendly and very professional service consultant the service is always great,thanks again Lenny Villa Im very thankful for Lenny for being thoughtful,friendly and very professional service consultant the service is always great,thanks again Lenny Villajin..Mabuhay...Delfin. More

Keyfob I purchased a used 2015 GS 350’and needed a second keyfob . The whole experience was great ! I was welcomed to Lexus by the front desk and mentioned I purchased a used 2015 GS 350’and needed a second keyfob . The whole experience was great ! I was welcomed to Lexus by the front desk and mentioned that I had an appt with Omar . In just a few minutes Omar had greeted me and mentioned to me it would take about 20-30minutes to have the key programmed . He was exact ! 20 minutes to have it done !👍🏻Omar was very professional and actually listened to me during our conversation even though I probably rambled on about my new used car ( that I absolutely love ! ) Thanks Omar !!! Mike G. More

110k mile service Service is always fantastic at Lexus of Serramonte. I have been going to them for years......Just have to stay on top of your own service requests. Service is always fantastic at Lexus of Serramonte. I have been going to them for years......Just have to stay on top of your own service requests. Besides my 110k mile service and 4 new tire, i requested by 220 volt be checked and wiper blades be replaced. I had to remind them of the 220 volt since it was not on the original service request. I got home and realized that they didnt change the wiper blades either. Luckily I didn't get charged....Over all they are a fantastic team and always takes excellent care of their clients. More

Good service We are very happy with the service, on time, friendly, great job done. The only complaint we have was that when we submitted our questions online w We are very happy with the service, on time, friendly, great job done. The only complaint we have was that when we submitted our questions online with our reservation, no answer was provided. More