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244 Reviews of Lexus of Serramonte - Service Center
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October 23, 2020
I was attended to immediately by friendly staff. Everything was explained. A loaner car was offered. Text updates made things easy. Lexus of Serramonte has been our place for over 15 years. 5 star Everything was explained. A loaner car was offered. Text updates made things easy. Lexus of Serramonte has been our place for over 15 years. 5 stars! More
by Drkthomas
Employees Worked With
Tim
October 19, 2020
A great dealership, Vi was s great sales person , accommodated my needs and helped me find the best car and best deal very soon, if you want to buy a car just leave it to him he ll make it the easies accommodated my needs and helped me find the best car and best deal very soon, if you want to buy a car just leave it to him he ll make it the easiest and best car experience you ever had. More
by Kamran
Employees Worked With
Vy Le, Michael Peterson, Randy Auyeung
October 18, 2020
As always, Lenny is the best! He's been my go-to since 2006 if I have any concern regarding my car. Lenny is very nice and always accommodate me. On the sales part, I purchased my new ES300h this year and 2006 if I have any concern regarding my car. Lenny is very nice and always accommodate me. On the sales part, I purchased my new ES300h this year and Aaron Li helped me find the right car for me. He is very patient and thorough. More
by Jolly Ryans
Employees Worked With
Aaron Li, Lenny Villajin
October 01, 2020
I have owned only Lexus cars and all because of its excellent service and highly professional service reps....The scope of work to be done was explained to me succinctly and he made certain that I comp excellent service and highly professional service reps....The scope of work to be done was explained to me succinctly and he made certain that I comprehend in laymen’s terms. He reminded me of a minor recall notice which I might have overlooked and agreed to the correction. I wish all my auto problems can be pleasantly resolved like this one. More
by pischofff
Employees Worked With
Dante Navarro
September 18, 2020
Price for maintenance is high but everyone is always very nice and helpful. Waiting area accompaniments are limited due to the pandemic but at least they have Wi-fi. nice and helpful. Waiting area accompaniments are limited due to the pandemic but at least they have Wi-fi. More
by AC
Employees Worked With
Mauricio Rodriguez
September 07, 2020
I was very pleased with my service. Mauricio Rodriguez, my Service Consultant, arranged to have my fuel pump and windshield replacement done in the same day, even though the office initially said I would h my Service Consultant, arranged to have my fuel pump and windshield replacement done in the same day, even though the office initially said I would have to come twice due to the lack of a part. I was dreading having to arrange transportation for 2 appointments. I was so pleased that Mauricio combined the services and gave me a loaner. He made everything so easy. Mauricio is the best! He provides excellent service. More
by maestri.irene
Employees Worked With
Mauricio Rodriguez
September 02, 2020
Darryl was knowledgeable and courteous. He kept me up to date via phone and text about the status of my service. I was offered a loaner car because of the length of time it would take to complete the servic date via phone and text about the status of my service. I was offered a loaner car because of the length of time it would take to complete the service. During this time of COVID they sanitized my car and everyone was practicing safe distancing and wearing masks. Thank you for great service. More
by Tessa
Employees Worked With
Darryl Dobashi
August 29, 2020
Allen Ko provided superior service and gave me proper information on how to take care of my vehicle. Thank you Serramonte Lexus for adding a valuable addition to your service department. information on how to take care of my vehicle. Thank you Serramonte Lexus for adding a valuable addition to your service department. More
by kwanb218
Employees Worked With
Allen, Ko
August 14, 2020
Service was completed in a timely manner. Pete was efficient and work was done well. Car was clean and ready for me when I arrived. Cashier was very friendly and helpful. efficient and work was done well. Car was clean and ready for me when I arrived. Cashier was very friendly and helpful. More
by Dianep47
Employees Worked With
Pete McConnell
