Lexus of Serramonte - Service Center

On August 10, 2020 I dropped my ES350 off for an oil change appointment at 8:15. At 12:00 noon I arrived at the Lexus in Serramonte to pick up my vehicle and discovered damage on the back drivers side d change appointment at 8:15. At 12:00 noon I arrived at the Lexus in Serramonte to pick up my vehicle and discovered damage on the back drivers side door ( large dent).i asked to speak to Pete and he didn’t acknowledge me. He’s very rude & unprofessional. I then spoke to the manager Dean and explained my situation. Dean told me his dent guy is only there M-W 8:40-11:30. And I could bring the vehicle by. He gDean went back inside the dealership and spoke to Pete. Pete came back out with an invoice and Dean told me he would need to look at the camera and get back to me At 5 minutes to 5:00 pm this very same day, Dean called and left a voicemail stating he didn’t get a chance to check the camera. This is very disappointing. Why should I wait for Dean to view the camera? I feel he’s covering up for his employee Pete. While my husband was waiting outside for me he observed Pete driving wreckless while parking another customer’s car. This is unacceptable and this explains the negligence the on the dealership. Never in my 40 plus years have I ever had an experience of where I left my car in good hands and having my vehicle returned with damage. If you could reach out to this dealership and get my vehicle repaired. I will not be returning to this dealership and may never purchase another Lexus in the future. Pete doesn’t even deserve one star. He deserves zero stars. He’s made my experience a terrible one. More

Always 5 star service with Pete at Lexus I always ask for Pete, my service advisor because I get the best service and he knows whats needed for my Lexus and I trust him 100%. No unnecessary w I always ask for Pete, my service advisor because I get the best service and he knows whats needed for my Lexus and I trust him 100%. No unnecessary work done and always the best deal. More

I love this dealership. It was so easy to make the appointment and to get at the time I needed it in order to make my medical appointment. appointment and to get at the time I needed it in order to make my medical appointment. More

Lexus service and tire rotation I arrived for my appointment early and was swiftly and efficiently checked in and escorted to a comfortable seating arrangement in the showroom, near I arrived for my appointment early and was swiftly and efficiently checked in and escorted to a comfortable seating arrangement in the showroom, near an open door. People were distantly spaced within the showroom and waiting area. The facility was spotless, immaculate. Courteous, knowledgeable, and experienced customer service, as always. Thank you for another excellent visit. More

Today’s visit dealt with routine maintenance and a couple recalls. The service advisor, David, was helpful, courteous and friendly. He explained the work to be done very well. recalls. The service advisor, David, was helpful, courteous and friendly. He explained the work to be done very well. More

2nd Service at Lexus of Serramonte Everyone at the dealership is always nice and friendly. Brought in my car for the 2nd or 10,000 miles check up and within a few hours, service was com Everyone at the dealership is always nice and friendly. Brought in my car for the 2nd or 10,000 miles check up and within a few hours, service was completed. Allen Ko promptly notified me when my service was completed. More

Service was excellent as usual. Lenny was attentive and welcoming. While waiting for the work met a friendly sales rep and he showed me a nice LC500. welcoming. While waiting for the work met a friendly sales rep and he showed me a nice LC500. More

Nice service advisor Got an service appointment online, which was pretty easy. A little bit wait once I arrived the service department. It would be perfect if the oil ch Got an service appointment online, which was pretty easy. A little bit wait once I arrived the service department. It would be perfect if the oil change could be done within 1:30 hr. Due to the COVID-19, complimentary car wash was suspended. However, Lenny was kind enough to drive my car to other place for a car wash. Thanks for the excellent service! More

Excellent service and customer service. Felt very safe with their handling of Covid 19 safety requirements. My car had to be kept overnight and not only did they send me home with a loaner they had a vale with their handling of Covid 19 safety requirements. My car had to be kept overnight and not only did they send me home with a loaner they had a valet drive it back to me and they took the rental car back More

Best Service Dept. for Luxury Cars I switched over to Lexus of Serramonte over 20 years ago after constant problems with my Mercedes Benz. Not just the E300 mechanical issues but also g I switched over to Lexus of Serramonte over 20 years ago after constant problems with my Mercedes Benz. Not just the E300 mechanical issues but also getting a service appointment and the terrible treatment I was receiving. I drove to Lexus, traded in my Mercedes, and have been happy ever since. First of all, the Lexus is a better car, I've had two. You don't have issues. Maintenance, that's it. That is my experience. Also, Lexus of Serramonte has a service supervisor Dean De Castro who is the best in the business. He is a big reason I stick with going back to the Serramonte Service Dept. even though I live very near a foreign auto service business. He is straightforward and if he can save you a few dollars when something is not necessary, he will never "up-sell you". Honesty goes a long way. The whole operation is first class. My wife has a Toyota and while they try, they are not close to Lexus of Serramonte. Thanks Dean. Another top notch experience. More