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Lexus of Smithtown
St. James, NY
1,098 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,098 Reviews of Lexus of Smithtown
November 01, 2026
I already own a Lexus, wanted to buy a new one. Got quoted a few deals that they didn’t honor when I said let’s move forward. They lowered the price of the car then subsequently lowered my trade Got quoted a few deals that they didn’t honor when I said let’s move forward. They lowered the price of the car then subsequently lowered my trade by the same amount. Only after I told them I was on my way to another dealership did they say they would honor the deal. Not a luxury purchase experience. More
by Edmcgorry
Employees Worked With
Usman Hanif
December 16, 2025
Great experience with the first service of my RX350. Also, amazing help from Jerry the tech guru. He was kind, knowledgeable, patient, and simply wonderful. He carefully explained the nuances of the tec Also, amazing help from Jerry the tech guru. He was kind, knowledgeable, patient, and simply wonderful. He carefully explained the nuances of the technology and never once made me feel as though I was foolish. Thanks Jerry, best of luck to you. More
by consuelogross24
Employees Worked With
Jerry A, (in the tech department), Jason Marine
May 29, 2025
Excellent Service from Start to Finish! Fahad Tariq was attentive and cooperative throughout the entire process. I got a great deal on the UX300h, and I'm very happy with it. Omar did a gr Fahad Tariq was attentive and cooperative throughout the entire process. I got a great deal on the UX300h, and I'm very happy with it. Omar did a great job walking me through the features of the vehicle. Big thanks to Salman and the entire team for making this such a smooth and pleasant experience! More
by Moh
Employees Worked With
Fahad Tariq, Salman Umar, Phil Rodriguez, Dominique Alotta
May 29, 2025
Excellent Service from Start to Finish! Fahad Tariq was attentive and cooperative throughout the entire process. I got a great deal on the UX300h, and I'm very happy with it. Omar did a gr Fahad Tariq was attentive and cooperative throughout the entire process. I got a great deal on the UX300h, and I'm very happy with it. Omar did a great job walking me through the features of the vehicle. Big thanks to Salman and the entire team for making this such a smooth and pleasant experience! More
by Moh
Employees Worked With
Fahad Tariq, Salman Umar, Phil Rodriguez, Dominique Alotta
April 10, 2025
I want to thank Tony and Fahad for turning my dream vehicle into reality. Without hesitation and with remarkable efficiency, they managed to sell me a car out of state after months of unsuccessful atte vehicle into reality. Without hesitation and with remarkable efficiency, they managed to sell me a car out of state after months of unsuccessful attempts in New Orleans. I made the decision to broaden my search and go the extra mile to find my dream car, and they made it happen. Thank you both—you’re amazing! More
by jcoct3970
Employees Worked With
Fahad Tariq, Dominique Alotta, Thomas Rizzatti
January 17, 2025
This dealership is a compilation of crooks. I recently leased a vehicle from them and in the fine print of the lease paperwork they inflated the Agreed Upon Value of the Vehicle (Lease item #13 I recently leased a vehicle from them and in the fine print of the lease paperwork they inflated the Agreed Upon Value of the Vehicle (Lease item #13) by over $1000 above what we discussed. Since I signed the lease, they said I had no standing. More
by Kstjeffry
Employees Worked With
Denise Plourde, William Pottetti
January 06, 2025
I have been a loyal Lexus of Smithtown customer for many years. My Lexus RX350 is an excellent car, in great condition. However, for the last few years, every time there was an inspection and / or oil chang years. My Lexus RX350 is an excellent car, in great condition. However, for the last few years, every time there was an inspection and / or oil change - "upcoming" problems were detected. There were significant costs involved. The customer service representative is always professional, courteous and efficient. I will reconsider bringing the vehicle to Lexus of Smithtown for inspections and simple oil changes. An oil change and inspection are all that was needed. Disappointed. More
by Disappointed
Employees Worked With
Michael Desiderio
July 31, 2024
I bought my Lexus July 2017. I was diligent in having it serviced at the suggested time. It was usually twice a year. I had no problems and trusted the service agent would sugges I was diligent in having it serviced at the suggested time. It was usually twice a year. I had no problems and trusted the service agent would suggest all the work that needed to be done according to mileage. In April of 2024, I had a problem. My carpets were wet, and my radio amplifier did not work. The problem was clogged sunroof drains. It flooded my car. I was handed an estimate of $8,821.93 for carpet, padding, mold, and amplifier. I have looked over all my invoices for 7 years. Not once did they clean the drains or inform me that I needed to do it. It was not in the owner's manual. I spent $5,865.36 at that dealership for service in those 7 years. I sold the car at a loss and got a Nissan. I am so disappointed because I loved that car. Just a warning about checking your sunroof drains. The agents should take note. More
by taylor6darleen
Employees Worked With
Sharkira Alford
