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Lexus of Smithtown

4.8

965 Lifetime Reviews

700 Middle Country Road, St. James, New York 11780 Directions
Sales: (631) 360-3200

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965 Reviews of Lexus of Smithtown

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March 14, 2019

"Excellent"

- Hudson1

We were very impressed by the friendly service upon arrival. Bill Potetti i took us over to our vehicle of choice and explained in detail all the features and specifications . He was extremely knowledgeable on the vehicle and was able to answer all of our questions without hesitation. My husband and Bill knocked down a bunch of peanut chews from Bill’s hidden stash .he had us at the peanut chews. We felt compelled to deliver a Pavarotti hero upon pick up of our vehicle. Fun and fulfilling experience.

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Recommend Dealer
Yes
Employees Worked With
William Pottetti
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Rossworn
Fahad Tariq
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Meyer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Denise Plourde
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 12, 2019

"Excellent end-to-end customer service."

- Pleased

We recently purchased a Lexus and had the great fortune of working with Sales Professional, Christopher Bello. Chris guided us through the entire process and we appreciate all he did for us. I also appreciate his team (Sales and Finance managers). Led by Chris, they made for a great experience.

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Recommend Dealer
Yes
Employees Worked With
John Valveri
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Denise Plourde
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Christopher Bello
March 08, 2019

"Nx300h lease"

- Mfrisina

Easiest process I have ever gone through. All staff were wonderful and helpful. There was no pressure throughout the entire process and everyone took the time to explain every detail.

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Recommend Dealer
Yes
Employees Worked With
William Pottetti
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Denise Plourde
Other Employees : James- Tech guy
March 01, 2019

"Very professional friendly people"

- Matt

Had a good experience at the dealership very laid back relax setting sales process was swift and painless I would definitely recommend Lexus of smith town

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Recommend Dealer
Yes
Employees Worked With
Jim O'Connor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aaron Trembley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Denise Plourde
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 13, 2019

"Poor Customer Service After Leasing 5 Cars from this Dealers"

- Disgruntled

My Dad leased 5 Suv's from this dealership over the years and on his sixth one there was an overlap in one lease to the next. Both the Service Manager and the Salesman assured us this would be taken care of. It was not and the issue was submitted to a collection agency. Not would you would expect after so many years of loyalty to one particular dealership.

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Recommend Dealer
No
Employees Worked With
Robert Rossworn
Robert Meyer
January 08, 2019

"Leased my car "

- Livia

Great customer service. A mistake was made and fixed right away. Had a new car within a day. I will be getting my next car from them.

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Recommend Dealer
Yes
Employees Worked With
Joseph Giaquinto
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 05, 2019

"A+ experience, in every capacity!!!"

- Daria3350

A no pressure, professional, knowledgeable and all around wonderful experience!! On a whim, we went to Smithtown Lexus after a horrible experience at another Lexus dealership and we could not have been happier. Our salesman, Charles Greene was a breath of fresh air; so professional, cordial, extremely patient, personable, articulate and just all around a pleasure to work with. The dealership is a class act; every detail tended to. Highly recommend!!!

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Recommend Dealer
Yes
Employees Worked With
Charles Greene
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Denise Plourde
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 04, 2019

"Professional and courteous"

- sharon

Second time leasing a car from Lexus of Smithtown. Service professional, thorough. Ken Goldberg, our sales person, was knowlegable and helpful. Made process of getting a car a pleasure. Would definately go back. Kudos to Shawn Janusz for his patience teaching us the details of using all the tech!

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Recommend Dealer
Yes
Employees Worked With
Kenneth Goldberg
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shawn Janusz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Salman Umar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Denise Plourde
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 04, 2019

"Little things make a big difference"

- Bob and Sue

Sales people were great, John Valven, and Shawn Janusz as well as Denise Plourde in Finance. We expected the car to be detailed before we picked it up, if it was it wasn't a very good job. Also thought the mats in the car should have been replaced, while it is a used car, for $ 26,988.00 I think the dealership could afford to put new mats in the car. The people we dealt with were great, they made the process very easy, but new mats and and having the car detailed would have made the whole experience perfect.

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Recommend Dealer
Yes
Employees Worked With
Shawn Janusz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Valveri
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Denise Plourde
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 03, 2019

"Lexus is300"

- Chrid8989

Great service, good price, nice car. This is my review of the lexus is300 from lexus of smithtown. I would go again to lexus of smithtown

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Recommend Dealer
Yes
Employees Worked With
Carlos Vargas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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