As we all know taking your car for service can be stressful, unless your visiting Lexus of Smithtown where you can expect to receive professional, quality of workmanship and a attentive approach to having your vehicle serviced. I bought my Lexus RX350 a year ago and recently brought the car in for my 10,000 mile complimentary service. From the initial contact with Mr Michael Biscardi, Service Advisor, I was placed at ease as he carefully listened, correctly advised and managed my service experience. The service work went beyond the expected quality of a Lexus Dealership with the Technician conducting a thorough inspection of the vehicle and found that the rotors required resurfacing and would be included under warranty, Since the break work was not part of my original service requirement, Mr. Biscardi, sensitive to my time requirements, offered the option to reschedule the service for another day. I appreciated the attention by including me in the decision for servicing.
Trustworthy, professional, excellent workmanship and caring seem to be the hallmarks for this Service Department and Mr Munsinger, Service Director, has instilled these qualities with his team.