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Lexus of Smithtown

St. James, NY

4.3
1,096 Reviews
Call Dealership (631) 360-3200
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700 Middle Country Road

St. James, NY

11780

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1,096 Reviews of Lexus of Smithtown

June 02, 2020

A great experience leading our new Lexus From the tine A great experience leading our new Lexus From the tine in the showroom to the tech lessons by Abbas The best coverage of the safety of a car tha More

by Lyndaamoran
Recommend Dealer
Yes
Employees Worked With
Abbas , Denise Plourde, Rene Hartman
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Jun 18, 2020 -

Lexus of Smithtown responded

Thank you for taking the time to share your 5-star experience with us. I am pleased to hear that our team was able to provide such outstanding assistance from your first showroom visit all the way through delivery and training. Enjoy your new Lexus!

May 07, 2020

We r very Happy with our new 2020 RX350. Very comfortable. The experience at Smithtown Lexus was excellent very professional. I have referred a good friend to Bob rossworn More

by Marty
Recommend Dealer
Yes
Employees Worked With
Abbas Rajani, Robert Rossworn, Tim Burns, Denise Plourde
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March 12, 2020

Charles green and farhad tarig were very knowledgable and acted in professional manner were patient and kind and diligent in explaining everything and answering all my concerns making me very satisfied More

by Dkdespot
Recommend Dealer
Yes
Employees Worked With
Charles Greene, Robert Meyer
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March 09, 2020

Rene was very professional in his communications and follow up, explained everything to us extreme well and made us very comfortable. Jim did a great job and was extremely courteous explaining the ca More

by Kabrami
Recommend Dealer
Yes
Employees Worked With
Robert Rossworn, Denise Plourde, Jim O'Connor, Rene Hartman
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March 03, 2020

Extremely Dishonest My Dad leased 5 suv's from this dealership and remained loyal even when a dealer opened up closer to home. On his last lease there was a lapse in the More

by not this dealership
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Rossworn, Robert Meyer
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Mar 04, 2020 -

Lexus of Smithtown responded

We have received your review and would like some additional information so we can figure out what happened and hopefully get things corrected. If you can email me some details such as the last name the vehicle is under, the VIN of the vehicle in question. My name is Abbas and I'm the Client Care Manager here and I will do whatever I can to figure things out. Please email me at arajani@lexusofsmithtown.com and in the subject line : Dealerrater review lease return. I will be on the look out for it. Also provide the best number where I may reach you. Thank you. Abbas Rajani

February 01, 2020

Horrible service experience!! They don’t tell you when something is under warranty and charge you an arm and a leg. Very rude and lie. More

by Nickmc2416
Recommend Dealer
No
Employees Worked With
August Santini
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Mar 04, 2020 -

Lexus of Smithtown responded

Hi Nick, I am sorry to hear about your experience with our service department. If you can provide me with your VIN and contact information I would like to look into the item under question with regards to it being under warranty. I will have the service director involved as well. Please email me at arajani@lexusofsmithtown.com. Once I have your VIN I will look up the repair order information and get back to you at the contact information that you provide. I look forward to your email. Abbas Rajani Client Care Manager Lexus of Smithtown

Mar 04, 2020 -

Nickmc2416 responded

It’s the same thing over and over you get my story then the dealerships story and you always back the business. Me and my wife had three cars through Lexus and it would of have been more in the future. Sadly the service department in smithtown Lexus is absolutely horrendous, and lie to my wife putting words in my mouth to make them look good. Can’t wait to give this IS back when the lease is up. Media definitely is backing me since twice Smithtown Lexus didn’t help.

January 27, 2020

Great Experience!! Ken and Denise were extremely Great Experience!! Ken and Denise were extremely wonderful to work with. We are so excited about our new car. Thank you for making this process More

by karengraceemma
Recommend Dealer
Yes
Employees Worked With
Kenneth Goldberg, Denise Plourde
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January 27, 2020

outstanding customer service I brought in my 2015 Rx for the oil change service. Made appointment and when i arrived I was greeted by Michael Biscardi He was extremely polite, More

by deasy65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Biscardi
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January 20, 2020

Hakeem gave me a great presentation of the technology aspects of my RX350. He was able to answer all my questions and was very knowledgeable. More

by Bluechip11
Recommend Dealer
Yes
Employees Worked With
Hakeem
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January 17, 2020

Charles Green was a great salesman. Very informative & helpful. He was courteous & patient. Everyone there did an excellent job & we were very happy with them. More

by Kathyzingone729
Recommend Dealer
Yes
Employees Worked With
Charles Greene
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