Lexus of Smithtown

Sales, Tech support and G.M. Ken was great to deal with at Lexus of Smithtown, Shawn was great showing us all the bells and whistles of the new vehicle. Both of them took the time Ken was great to deal with at Lexus of Smithtown, Shawn was great showing us all the bells and whistles of the new vehicle. Both of them took the time to help us better know the new vehicle. From G.M. to Finance personnel. Both Tim and Denise were awesome to work with. This is our first Lexus and we're glad to purchase it from Lexus of Smithtown, NY. More

First time Lexus Buyer Wow!! What a place and what a satisfying experience, not without a hiccup but overall smooth. We initially went to a different location which ended o Wow!! What a place and what a satisfying experience, not without a hiccup but overall smooth. We initially went to a different location which ended on a sour note; I do not appreciate the "bait and switch" approach. My husband said let us go for a ride and see Smithtown Lexus. M Ali was waiting for us. They had the same car with lower mileage and a different approach altogether. We arrived at 5:52 and were on our way by 6:49 having signed a contract for a 2015 Lexus Rx 350. We were told we can come on Monday at 11:15am; regrettably it was pushed back to 7pm but was worth the wait. Abbas is a treasure of not just knowledge but experience and Outstanding interpersonal skills; he never made you feel unread regarding technology that he knows in his sleep. M Ali had left for the day but not before he sent my husband 3 text msgs outlining where and who would take care of us upon arrival. Jim did the final closing of paperwork and signatures and collection of $. As we were just about to leave he said M Ali owes you a driver mat I suppose; I said oh we are not so close, can you grab us another mat, and he did without another word, and fastened it in properly as well. From Ali, who was always responsive to Abbas who never waivered in patience and reassurance and to Jim who closed the Deal THANK YOU!!!!! Highly Recommend this Dealership. More

First-class, white glove service Friendly, honest, with no high-pressure sales. Car-buying is usually one of my least favorite things to do, but Lexus of Smithtown made it a very pl Friendly, honest, with no high-pressure sales. Car-buying is usually one of my least favorite things to do, but Lexus of Smithtown made it a very pleasant experience. Highly recommend. More

warning Relationship started off good until I received a bill from Ford stating my lease was returned with a cracked windshield. Called Lexus of Smithtown t Relationship started off good until I received a bill from Ford stating my lease was returned with a cracked windshield. Called Lexus of Smithtown to find out what happened they claim to have no knowledge. I submitted to them time stamped pictures showing that when my car was handed over there was no windshield damage which meant the car was damaged while in their possession during the 19 days they held my car before returning it to Ford. They clearly stated they see there was no crack in the windshield at that time but they could not do anything to help, then they threw in my face that I signed a waiver stating they take no responsibility for the car while in their possession. I guess this waiver gives them the right to damage your car with no recourse. It now looks like manager is avoiding me or not returning my call since expressing my disappointment. Buyer be warned if you hand in a lease there you are at their mercy if they damage the car it’s your fault not theirs! More

REPEAT CUSTOMER ALWAYS SATISFIED Purchased a gs350 awd sport dealt with Aaron trembley and rob Meyer. Probably 6th car in family purchased from ROB great service a pleasure to dea Purchased a gs350 awd sport dealt with Aaron trembley and rob Meyer. Probably 6th car in family purchased from ROB great service a pleasure to deal with thats Y I keep coming back. Very smooth transaction in and out of the dealer in 30 minutes. Both Aaron and Rob did a great job and are HIGHLY RECOMMENDED More

Nice and great Enjoy with them Always recommend to others to come and enjoy the ride of drive Family loves the cooperative staff and the members Want to get my Enjoy with them Always recommend to others to come and enjoy the ride of drive Family loves the cooperative staff and the members Want to get my 2-nd also from here More

Wonderful experience Lexus handled all the steps involved with my new car purchase. No running around or calls on our part. This was a definite plus in addition to the pro Lexus handled all the steps involved with my new car purchase. No running around or calls on our part. This was a definite plus in addition to the professional and courteous staff. Thank you Lexus for a wonderful experience. More

Excellent purchase experience Sales person was very friendly and patient, and responded my phone messages quickly during car purchase. In addition, she also provided me with great Sales person was very friendly and patient, and responded my phone messages quickly during car purchase. In addition, she also provided me with great testing drive experience before the purchase! More

professional and Efficiency My husband and I bought Lexus RX 350 last month. My husband found very tiny spot on the red car. The spot was the size of sesame. I thought it was no My husband and I bought Lexus RX 350 last month. My husband found very tiny spot on the red car. The spot was the size of sesame. I thought it was nothing but service fixed two days. The car was spotless and beautiful. The quality of service is excellent. The employee is professional, considerate and courtesy. More

Lexus of Smithtown makes leasing “painless” This is my third lease with Lexus of Smithtown and they make the entire process painless. This time, however, I wasn’t sure a deal would be possible b This is my third lease with Lexus of Smithtown and they make the entire process painless. This time, however, I wasn’t sure a deal would be possible but thanks to Suzi Boucher’s persistence it finally happened. More