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Lexus of Smithtown

St. James, NY

4.7
1,086 Reviews

700 Middle Country Road

St. James, NY

11780

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1,086 Reviews of Lexus of Smithtown

July 21, 2022

Everyone from the salesperson to the the finance guy to the tech guy were very helpful More

by Isj44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Hartman, Aaron Trembley, Carlos Rivero
Jul 28, 2022 -

Lexus of Smithtown responded

Thank you for your kind words and 5-star review, they are truly appreciated!

June 25, 2022

I had a very good experience with Gloriana, the Technician Associate at the Lexus Dealer. She was quite helpful and went the extra mile to help me with the technology system in my new Lexus. She al More

by New York
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gloriana the Technician Specialist
Jul 08, 2022 -

Lexus of Smithtown responded

Thank you for taking the time to share your experience with us. I am pleased to hear that Gloriana was able to provide you with such outstanding assistance!

May 15, 2022

This Dealership Shines BEST When Seen Through Your RearView Mirror ! ULTRA LOW-BALL trade-in Quote which would insult even a total moron based on the premise that if the car gets in an accident it More

by raypreis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Greene
May 16, 2022 -

Lexus of Smithtown responded

Thank you for taking the time to provide feedback from your most recent visit. We want every interaction to leave a lasting and positive impression and I am sorry to hear that was not the case for you. A lot goes into creating trade-in appraisals including all of the vehicle features, current market conditions and dealership needs. I am sorry to hear that you were not happy with the appraisal you were provided but, if you’d like to discuss it in further detail, our General Sales Manager would be happy to speak with you. Please feel free to reach out to us at (631) 360-3200 at your convenience.

April 02, 2022

It was such a nice experience for buying a car for the first time. Bill made sure I had everything I needed and I’m so happy with my new Lexus. More

by Kimk13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Pottetti, Aaron Trembley, Victoria Vilchez
Apr 11, 2022 -

Lexus of Smithtown responded

Thank you Kim for taking the time to share your 5-star experience working with Bill. I am very happy to hear that he made your first car buying experience one to remember! Enjoy your new Lexus and do not hesitate to reach out should you have any questions.

March 31, 2022

Pleasant sales experience. Delivery was easy and car was perfect. Non pushy and great price. More

by Jamesdbruno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abbas Rajani, Denise Plourde, William Pottetti, Phil Rodriguez, Frank Politi, Dominique Alotta, Samantha Klaus, Christian Reyes, Carlos Rivero, Robert Rossworn
Apr 11, 2022 -

Lexus of Smithtown responded

Thank you James for the kind words and 5-star review, they truly are appreciated!

February 19, 2022

The experience of purchasing a Lexus from Lexus of Smithtown was wonderful. The people I dealt with, bill and Victoria were incredible More

by Richwmorrison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Pottetti, Victoria Vilchez
Mar 01, 2022 -

Lexus of Smithtown responded

Thank you Rich for taking the time to share your 5-star experience with us. I am very happy to hear that Bill and Victoria were able to provide you with such excellent assistance. Enjoy your new Lexus and please feel free to contact us should you have any questions.

February 02, 2022

I purchased my 2018 Lexus ES 350 P/ Certified from John Valveri in November 2021. I was the best auto experience to date.Having owned two previous Lexus cars, LS 430 and ES 330, John was very instrumental More

by clarence simpson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Romano, Sheetal Navi, John Valveri
Feb 03, 2022 -

Lexus of Smithtown responded

Thank you Clarence for taking the time to share your 5-star experience working with John. I am so happy that he was able to provide you with your best auto experience to date while getting you behind the wheel of your ES 350. Enjoy it and please do not hesitate to reach out if you have any questions.

January 22, 2022

Great service and knowledge about the cars that Smithtown Lexus sale. Very happy with the salesperson and the technician who help us get to know our new car. More

by Kaddas
Recommend Dealer
Yes
Employees Worked With
Christian , Denise Plourde, Phil Rodriguez
Jan 27, 2022 -

Lexus of Smithtown responded

Thank you Kaddas for the 5-star review and kind words, we truly appreciate them!

November 26, 2021

Helpful, courteous, knowledgeable, friendly,efficient. Rene Hartman was excellent as was Victoria in demonstrating all the ins and outs of my new car. Thank you. More

by Gerber18
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rene Hartman, Victoria Vilchez
Dec 07, 2021 -

Lexus of Smithtown responded

Thank you for taking the time to share your 5-star experience. I am pleased to hear that Rene and Victoria were able to provide such amazing assistance during your most recent visit!

November 11, 2021

Excellent from start to finish. Great price and explained everything.This is my 2nd Lexus 350 FSport More

by Sjpresner
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Janusz, Victoria Vilchez
Dec 07, 2021 -

Lexus of Smithtown responded

Thank you for the kind words, 5-star review, and – most importantly – being a loyal Lexus of Smithtown guest. We know you have many options when it comes to choosing a Lexus dealership and we're honored that you chose to let our team help you once again. Enjoy your new Lexus!

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