Lexus of Valencia

So glad to receive five star service from Lexus of Valencia! Just a quick note to commend Scott Melville AND Chris Brennand for exceptional service and precise knowledge of how to help a high standard customer ( Just a quick note to commend Scott Melville AND Chris Brennand for exceptional service and precise knowledge of how to help a high standard customer (Me). I feel very fortunate to live in the Santa Clarita valley and be able to call Valencia Lexus home to my car service needs. As always, when in need of service, I am greeted with a smile and a friendly handshake, offered coffee, snacks and a free loaner car. I will never change dealerships as long as I continue to be treated like a celebrity. A quick shout out to Lacho Gonzales in service.....he is also always pleasant and helpfull! Thanks again, Jerry Francel (GX460) More

Thank you for ur great service. You guys are f***en wonderful. We love u guys and can't wait to comeback and see u guys again. Great job and continue with that great customer service You guys are f***en wonderful. We love u guys and can't wait to comeback and see u guys again. Great job and continue with that great customer service. I know you guys are there to Serve!!!! More

Excellent Service Scott is just wonderful! He took care of the service needs very quickly of my IS F. He was always very patient to listen and taking his time to explai Scott is just wonderful! He took care of the service needs very quickly of my IS F. He was always very patient to listen and taking his time to explain about my concerns. Thank you, Scott. More

great service and wonderful service people We recently had our 2013 GS350 F-Sport in for service. I was met by Scott when I arrived at the dealer. He took care of my service needs very quickl We recently had our 2013 GS350 F-Sport in for service. I was met by Scott when I arrived at the dealer. He took care of my service needs very quickly. Provided me with a loaner car for the day. Called me as soon as the car was ready. And when I went to pick up my car it was washed and cleaned inside and out. All of the necessary service was done just like I expected. Excellent service experience. More

60,000 miles Scott is great and friendly. Had my 60,000 mile maintenance, Price was better than the Lexus dealership closer to my area. Gotta love those free coffe Scott is great and friendly. Had my 60,000 mile maintenance, Price was better than the Lexus dealership closer to my area. Gotta love those free coffee and cookies! More

Outstanding Customer Service, everytime!!! Mike Kasabyan and Shawna Salinas provide outstanding customer service every time I service my car. I bought another Lexus mostly because of the out Mike Kasabyan and Shawna Salinas provide outstanding customer service every time I service my car. I bought another Lexus mostly because of the outstanding service. More

Excellent Service for All So Cal Lexus Owners I have owned several Lexus vehicles and consistently have them serviced at this dealership. I usually get a loyalty discount on service of 10% and the I have owned several Lexus vehicles and consistently have them serviced at this dealership. I usually get a loyalty discount on service of 10% and the work is always complete and detailed. Scott Melville is my usual service advisor and occasionally when he is off I go to Bryan Stover who is also great. These two guys make the experience in servicing my cars as pain free as possible. The prices are higher than most standard cars, but again you buy a Lexus because of the quality and quality requires quality service and parts. You get what you pay for. I have had the minor servicing like the oil changed at other quick change places (to save money) but the attention to detail and expertise to these cars is just not there (I've had oil leaks and misplaced wiring after a non-Lexus service).. So I only do my service with Lexus of Valencia because of its reliability, convenience, and competence. Thanks to all the employees there that make this dealership a top notch place to service your car. Kudos to Scott Melville and Bryan Stover for their part in this process. They are highly valuable employees. More

Chris is Awesome! Chris provides great customer service! The only downside is the dealership is about 50 miles from my home. I would recommend Chris as a service agent Chris provides great customer service! The only downside is the dealership is about 50 miles from my home. I would recommend Chris as a service agent for anyone wanting someone who is great to work with! More

Love Bryan Stover! I love Lexus but my favorite part of Lexus is Bryan Stover!! He is always friendly and helpful ;) I will never own anything besides a Lexus I love Lexus but my favorite part of Lexus is Bryan Stover!! He is always friendly and helpful ;) I will never own anything besides a Lexus More

service review Got there and no one greeted me as I got off my car. Waited for help. Other sales service representatives were going in and out of the service booths. Got there and no one greeted me as I got off my car. Waited for help. Other sales service representatives were going in and out of the service booths. Till I asked someone if I was in the right place for service, wish I was. Finally a young lady from the inside offices came out from the nice A/c building next to service and asked if I had been assisted, I said no.they told me to wait here for the next tech.(20) min. Went by. This young lady asked me to come inside Mike's booth office and she handle my appointment immediately. After that everything else went very fast and nicely. My car was done faster then expected. Overall mike handle the my vehicle and all was fine. I will be coming back for quarterly service at the Valencia Lexus dealer. Thank you. More