Lexus of Valencia

I got a 2011 RX350. Leslie was very friendly and helpful. I had done some price comparisons online before coming into the dealer and they were able to work with me on the price. The process was s helpful. I had done some price comparisons online before coming into the dealer and they were able to work with me on the price. The process was smooth and I paid what I wanted. I had my 3 year old with me during the purchase and Leslie made sure she was comfortable :). She has been great in following up with me about my new car. If you are interested in buying a Lexus seek out Leslie she is great. More

Upon arriving I was greeted by Leslie Forrand and she was very friendly from the start. She helped me get a very good car and working with Luther White was good as well. Thank you both for your help. very friendly from the start. She helped me get a very good car and working with Luther White was good as well. Thank you both for your help. More

I had leased a couple of Lexus' and was ready to purchase a new vehicle but was unsure whether I wanted to buy a Lexus, BMW or Jeep Cherokee. Leslie kept in touch with me in regard to returning my leased veh a new vehicle but was unsure whether I wanted to buy a Lexus, BMW or Jeep Cherokee. Leslie kept in touch with me in regard to returning my leased vehicles and a possible new purchase or lease. On a whim, I stopped in on a Saturday to see if Leslie might be in. She was and she remembered exactly who I was, my company name, etc.. I took a 2010 Lexus with very low miles for a test drive with Leslie, but decided to purchase a new 2011 Lexus. She made the process very easy and enjoyable. She also took extra care to make sure that my son was made comfortable. Also, Allyson, at the front desk was very helpful, friendly and efficient. The waiting room for the short time I was there was very relaxing...it gave me a chance to read the paper and have a cup of coffee.....these are just little things that I appreciate. Good Job!! More

Excellent services and dealership. I will recommend this dealership without any hesitation. The service department staff are excellent. Very professional. The best I had encountered. Even better than my L dealership without any hesitation. The service department staff are excellent. Very professional. The best I had encountered. Even better than my Lamborghini servicing staff. More

After 5 years of trying to have this dealership match the service price of another service place in the area. IT happened. I love taking my car to a dealer but sometimes the prices are high. Not anymore. service price of another service place in the area. IT happened. I love taking my car to a dealer but sometimes the prices are high. Not anymore. Now, i've had one of the best experiences at Lexus of Valencia. From the service writer to the work done. KEYES, thanks for the great service and I WILL be back! More

The dealer made me very happy and was extremely descriptive with the car. He was friendly and that's what I look in a dealership. The price seemed reasonable for the car I bought. I would recommend descriptive with the car. He was friendly and that's what I look in a dealership. The price seemed reasonable for the car I bought. I would recommend anyone to this dealership if they are looking for a car. It was my first experience there and I enjoyed it a lot. More

Ty knew I had a trip planned soon and went out of his way to get me exactly the car I wanted. David went over all the details of financing and helped me understand the process clearly. The purchasing proce to get me exactly the car I wanted. David went over all the details of financing and helped me understand the process clearly. The purchasing process itself went smoothly and timely. It was very nice to not be stuck in a dealership for hours. More

As a returning customer they went beyond to maintain us and offered a deal we could not pass up. They explained every facet of the deal and when it came time to do the financial paperwork they were even mo and offered a deal we could not pass up. They explained every facet of the deal and when it came time to do the financial paperwork they were even more clear. When we took possession of the car they were extremely helpful in setting up some new formats that we never had before. When it comes time to get the next car, I can't think of any reason wny we would not give our business to Valencia Lexus. More

When we went to purchase our new car yesterday we had a horrible experience. Things started out great as we had agreed upon a price before we arrived and things were supposed to go smoothly. We used an horrible experience. Things started out great as we had agreed upon a price before we arrived and things were supposed to go smoothly. We used an auto broker who worked out all the details ahead of time. When we went inside the finance office with David (Who was absolutely fantastic and is not to be blamed for anything that happened) I read the purchase contract and noticed that it listed a $1,000 rebate from Lexus as part of our down payment. This seemed like a nice thing to me until I realized they had increased the purchase price of our car by $1,000.00. When we asked Jarvis why, he said that the dealership was keeping the rebate internally and that we still had the same out the door price for the car. I told him that the car should be reduced by the $1,000 since the rebate comes from Lexus and not the dealer. I also suggested they skip the rebate altogether if they were going to increase the price of the car. He said they are still charging us the same - I pointed out that burying the rebate in the purchase price and deducting it from the other side was not fair. He said that was how they always do it. (I assume he thinks we won't notice that the car has gone up in price and we are paying more sales tax for this little trick.) Then they brought in the General Manager who stayed 53 seconds and then disappeared. After 4 different contracts, they finally did what is right and applied the rebate to the customer. (as Lexus had intended it to be all along). After that - the sales person Leslie comes up to me and says "Oh you got your car aren't you happy?" I replied "are you kidding me - I just went through a meat grinder for a $1,000 on something that was supposed to be easy". I left the dealership in tears. We spent fifty thousand bucks and they tried to put one over on us. No wonder people hate car dealerships. We currently drive two Lexus cars. Mine is about ready to replace, and I will not purchase another car from them ever. More

We were welcomed into your business by the warm friendly face of Mr. Storrs. All our questions were answered about the new IE. Explanations were given as to its features and performance that confirmed it face of Mr. Storrs. All our questions were answered about the new IE. Explanations were given as to its features and performance that confirmed it was the Lexus we wanted. Mr. Kim was friendly and helpful in going over the sales documents, explaining the transaction to our complete satisfaction. We would definitely recommend both this dealership and these employees to our acquaintances in our area. More