Lexus of Valencia

Hi there, Please accept my appreciation to all of you, Hi there, Please accept my appreciation to all of you, from employees to managers,and supervisors...! Special thanks to Scott Melville the person wh Hi there, Please accept my appreciation to all of you, from employees to managers,and supervisors...! Special thanks to Scott Melville the person who was so great and friendly. He took care of my car that I loved it. He treated me the way that I felt I am a king. Not only I would love to come back to your dealer, but also will ask my family,cousins, and friends to come and visit you for sure. Thanks again & keep up good works Go Lexus of Valencia !!!! More

Al and Tim were a pleasure to work with. Both made the normally lengthy process of buying a car quick and pleasurable. My fiance and I did not feel pressured to buy. In fact this was our second purchase f normally lengthy process of buying a car quick and pleasurable. My fiance and I did not feel pressured to buy. In fact this was our second purchase from Al, my fiance bought a Lexus from him last year. More

My IS350 had reached 60,000 miles and was due for some service. Everything from the scheduling of the service and obtaining the loaner to dropping off my car, and wrapping everything up when it was all s service. Everything from the scheduling of the service and obtaining the loaner to dropping off my car, and wrapping everything up when it was all said and done was rather effortless. James was very attentive to my concerns with my vehicle and informed just about every step of the service process. Lexus of Valencia makes me feel welcome every time I bring in my car for service and tries to fatten me up with their offerings of cookies, pastries, and other baked goods More

I have always been greeted warmly on arrival. Always asked what they can do to help me. Service appointments are easy and convenient to get. In the past when I asked, I have received a loaner car. My asked what they can do to help me. Service appointments are easy and convenient to get. In the past when I asked, I have received a loaner car. My last service didn't require it. My car was washed and presented to me. Only downside to being a Lexus driver is the high cost of service. More

I drive a long way for service because there is no Lexus dealership in my area. The availability of a loaner vehicle is outstanding. Scott is always courteous and professional. If I had to deal with the dealership in my area. The availability of a loaner vehicle is outstanding. Scott is always courteous and professional. If I had to deal with the other two service people the female and the gentleman next to her I would find a different dealership. It should not take a month to get a reply from the warranty department for an item we have been complaining about for two years. This dealership used to make all their customers feel special. Now it's like going to the Buick dealership next door. Except for the cookies, donuts and a loaner. In fact what happened to your vehicle getting washed after service, and presented to you. Lastly, you only get a hello if they feel they can sale you something. For example how do you walk around the show room without may I help you. I'm sorry the receptionist did say hello, I think she thought I was lost. More

This dealership is wonderful. I've purchased 2 cars from them, and I've always had my service calls done there. They are consistently friendly and so helpful. My service advisor is Scott Melville (they're them, and I've always had my service calls done there. They are consistently friendly and so helpful. My service advisor is Scott Melville (they're all great...I've never been disappointed in any of the service advisors), but Scott has gone above and beyond for me on so many occasions. He shows how much he cares about the customers every single visit. No one wants to spend money on car repairs, but this service department makes it far less unpleasant. I would recommend them without any reservation at all. And, though I have never had a bad experience with any of the service advisors, I would definitely recommend Scott. He's truly great! More

As I walked in, a friendly face greeted me. Instead of just looking for cars, we sat down and talked about why I was here. He was able to write down the correspondence and relate to me better as a custome just looking for cars, we sat down and talked about why I was here. He was able to write down the correspondence and relate to me better as a customer. There was no high pressure. He was able to show me the colors of the car---the specific cars I was interested in ---a very relaxed approach. As we drove, I enjoyed the drive. The sales was low pressure---I hate high pressure sales where there is a lot of debate and the salesman walking back and forth to the sales manager. Everyone was friendly and I asked that tv channel be changed and it was. It was a great all around experience. John Perkins was outstanding! More

My husband and I were welcomed with much enthusiasm from the sales to the sales manager and Allyson the receptionist!! they were all very helpful and kind! I would definately recommend this dealership to my the sales to the sales manager and Allyson the receptionist!! they were all very helpful and kind! I would definately recommend this dealership to my friends and family, although I live in a different city I will go there for my next vehicle. More

Great service. Timely - car was ready when promised. This was the first time I had my car serviced at this dealership, and found it to live up to the reputation of all the other dearlerships I have visi This was the first time I had my car serviced at this dealership, and found it to live up to the reputation of all the other dearlerships I have visited. I will return for further service in the future. More

In 2004 or 2005, I took my Lexus into the dealership because my Mark Levinson radio was not working correctly. Specifically, radio stations that were pre-programmed into my favorites buttons were losing because my Mark Levinson radio was not working correctly. Specifically, radio stations that were pre-programmed into my favorites buttons were losing reception on a sporadic basis. I took my car into the dealership and Lexus Valencia said there were no issues with the radio system. They suspected the back window tint was interfering with the built-in antenna in the rear window. Lexus Valencia recommended that I remove the tint and replace it. They recommended a local tint shop that wanted to charge me over $350 to remove and replace the tint. Since I mostly listen to books on tape (long commutes) or CDs, I deferred replacing the back window tint. Since I'm in the process of potentially selling the car, I had the tint replaced this week (as I didn't want to sell anyone a car with a bad radio). The tint was replaced but the radio reception problem did not go away. I immediately called Lexus of Valencia and spoke with Service Advisor James Riddle. He looked up my records and saw my complaint about the radio in 2004 or 2005. Mr. Riddle, who had prior experience working at Clarion, was able to diagnose and fix the issue in 30 seconds. He patiently explained (as I was really unhappy I just spent $100 removing the rear tint that I didn't need to) that over time, radio stations changed their frequency slightly (e.g. 101.1 is really 101.07 and over time they may switch to 101.09 even though we only see 101.1 on the radio unit). He advised that I use the seek button to go up to the next station and go back down to 101.1. This causes the Mark Levinson to seek the strongest radio signal which is now 101.09 (even though we only see 101.1 on the radio unit). You can then re-program your favorites with the "new" radio frequencies and the sporadic reception issues go away. Mr. Riddle also took the time to speak with the Service Manager to get me a $100 worth of service credit for my Lexus to offset the price of my tint replacement. His outstanding customer service and knowledge is a true asset to Lexus Valencia. Lexus is lucky to have such a knowledgeable and patient employee. He definitely salvaged this relationship as my family and I only own Toyotas and Lexus and get our service done locally. More