Lexus of Valencia

I have had the pleasure of dealing with Mr.Gonzales for some time now, and I find him very knowledgeable when it comes to the sometimes very dreadful task of trying to get the right part the first time. I some time now, and I find him very knowledgeable when it comes to the sometimes very dreadful task of trying to get the right part the first time. I have tried other dealers in the past and they don't hold a candle to Mr. Gonzales he's like a walking parts department. If they don't have the part I need he goes out the way to locate and pick it up for me. I would like to take the time to thank Lexus Valencia for being such a professional Dealership and having an employee like Lacho to help me. Thank You Mr. Mike Martinez More

We buy wholesame parts and sublet service. Lacho in parts and Kristin in service are simply awesome. He goes out of his way constantly and gets the right part every time. She gets our sublets done fast and i and Kristin in service are simply awesome. He goes out of his way constantly and gets the right part every time. She gets our sublets done fast and is very attentive to detail. Keep it up! Although the rest of the staff both in service and in their parts department are good to deal with, these 2 individuals exemplify the best in customer service and are extremely knowledgeable in their respective fields. More

I LIKE GOING TO LEXUS VALENCIA BECAUSE I ALWAYS GET GREAT SERVICE AND PRICE FROM YOU GUYS! THE STAFF IS FRIENDLY AND LACHO ALWAYS MAKES SURE WE ARE TAKEN CARE OF! I FEEL WE RECEIVE THE BEST VALUE AND QUALITY SERVICE AND PRICE FROM YOU GUYS! THE STAFF IS FRIENDLY AND LACHO ALWAYS MAKES SURE WE ARE TAKEN CARE OF! I FEEL WE RECEIVE THE BEST VALUE AND QUALITY FOR THE PRICE WE PAY. I WOULD DEFENITELY RECOMMEND YOU GUYS TO FRIENDS AND FAMILY. More

The Staff at Lexus of Valencia provided me with above excellent service. Lacho Gonzalez, Assistant Parts Manager was exceptionally helpful and answered all my questions. The service on my Lexus SUV was excellent service. Lacho Gonzalez, Assistant Parts Manager was exceptionally helpful and answered all my questions. The service on my Lexus SUV was completed on time as promised. I will continue to be a loyal customer to Lexus of Valencia and plan to refer all my friends and family. Thank you, Jose Mesina More

We have been using this dealer and the service Lacho is providing is simply great. He is always able to take the time to help you find the right part. And something very important, don't give you hard time providing is simply great. He is always able to take the time to help you find the right part. And something very important, don't give you hard time with returns. They also have a considerable good stock of parts in their warehouse. More

GREAT EXPERIENCE ALWAYS COURTEOUS AND KNOWLEDGABLE WOULDNT GO ELSEWHERE VERY HELPFUL WITH ANY PROBLEMS ALWAYS WILLING TO GO OUT OF THEIR WAY TO HELP WE HAVE PURCHASED PARTS FROM LACHO AND GABRIEL FOR WOULDNT GO ELSEWHERE VERY HELPFUL WITH ANY PROBLEMS ALWAYS WILLING TO GO OUT OF THEIR WAY TO HELP WE HAVE PURCHASED PARTS FROM LACHO AND GABRIEL FOR YEARS NOW THEY WILL HELP US WITH TECHNICAL SERVICE ADVICE WHEN WE ASK OR GET IN A BIND THIS IS A BIG HELP TO US More

very impressed with all the employees we dealt with. its nice to talk to people that really know what they are talking about.overall dealership was very clean, i felt very comfortable, had a very good exper nice to talk to people that really know what they are talking about.overall dealership was very clean, i felt very comfortable, had a very good experience when dealing with the parts dept.they really took their time trying to help me, thank you. More

I had called about 3 days ahead, 11/23/10 to see if I I had called about 3 days ahead, 11/23/10 to see if I could schedule an appointment for servicing my 2004 Lexus ES 330 for my 80,000 mile check up. I had called about 3 days ahead, 11/23/10 to see if I could schedule an appointment for servicing my 2004 Lexus ES 330 for my 80,000 mile check up. On the telephone, I requested to speak with a service representative to make an appointment I was directed to speak with Bryan Stover. Bryan specifically called out what was to be done to the car, how long it would take and the approximate cost of service. I made my appointment for Friday, 11/26/10 at 0900 AM. Since the car service was considered a minor service, I would wait the approximate 2.5 hours at the dealership. I showed up at the dealership at at 08:55 AM on the day after Thanksgiving, and a gentleman from service took all the details of the service, verified mileage of the car and said Good morning Mr. Winslow. The gentleman said he would contact Bryan Stover and brought me into his office to sign the service paperwork. Bryan came to his office in about 5 minutes and I initialed the service agreement and stated I would wait for the car at the car dealer. I was offered a shuttle ride to Mimi's for breakfast but I had declined the offer. I had reading material and enjoyed a cup of coffee in the waiting area. The time promised was 11:30 AM. Around 11:45 AM, Bryan went over was found on the car. The car was pretty well taken care of but he recommended a couple of items for the 90-100 thousand mile service. The car completed car wash by noon and ready to go by about 12:15. More

The sales staff is very easy to work with when we bought both of our Lexus'. The service department and Scott in service work very hard to make sure every detail is taken care of when we take our cars in. both of our Lexus'. The service department and Scott in service work very hard to make sure every detail is taken care of when we take our cars in. They stay on top of how long it will take and keep us posted both with phone calls and emails. I would definitely recommend this dealership to buy a new Lexus. We will be buying another one in two years. More

I live about 45 miles away from Lexus of Valencia but continue to bring my car for service because Brian Stover is exceptional! He keeps track of my service needs, advises me of wear and tear, and even continue to bring my car for service because Brian Stover is exceptional! He keeps track of my service needs, advises me of wear and tear, and even picks up my car if I am unable to bring it in. I recently wanted a special order item and he was able to obtain the item and have it installed when I brought my car for service. The staff is very personable, knowledgeable and competent. I could easily go elsewhere, closer to my home, but choose to continue to have my car serviced, where I purchased it, because they keep it in exceptional running condition. Service like this will make me choose Lexus for my next car also. Thanks Brian and Lexus of Valencia ! More