Lexus of Valencia

Last year, I purchased a certified pre-owned RX from Lexus of Valencia. I checked out their online inventory before going in, and noted that they had several of the models that I was looking for in-stoc Lexus of Valencia. I checked out their online inventory before going in, and noted that they had several of the models that I was looking for in-stock. From the moment you walk in the door, until the second you drive off, you are treated like royalty. The sales team is professional, honest and upfront about everything. I wasn't pressured into something that I didn't want or need. The finance manager fully explained all of the purchase options available to me and worked with me to find the vehicle that best met my needs and my budget, and even beat the KBB & Edmunds.com pricing I came in with! When I bought my certified pre-owned RX at Lexus of Valencia, the agent told me that the first basic service would be Free! Of course, I had to take advantage of that. When it came time to go in, I was prepared for a hassle - as most service stations are, but they made it very easy! I had no problem getting a service appointment. I liked that service rep was very attentive to my concerns and explained everything before doing any work. They offered shuttle service and have stated that if the service took longer than expected that a loaner car would be provided. (Thankfully it hasn’t been necessary of yet!) They worked quickly and were very thorough. I enjoyed the experience so much that I will definitely be back! The best part is seeing my shiny Lexus come around the bend, good as new! More

I walked into the Lexus dealership in our area (Valencia) at about 5 PM and I walked around the cars and looking at prices and vehicles. I was there for about twenty minutes not a salesman came up to me to a at about 5 PM and I walked around the cars and looking at prices and vehicles. I was there for about twenty minutes not a salesman came up to me to ask me if I needed to be helped or if I wanted anything. I was very interested in the Lexus IS 250 AWD and ready to trade in my car for it, but no one helped me. Thank You Lexus of Valencia can we please show better customer service skills and sales service? Thank you for your time and cooperation if you have any questions on your rating please feel free to contact me. More