Lexus of Wesley Chapel - Service Center

Excellent Service Good morning, It isn’t often that I take time to write a note complimenting a company for excellent customer service, but today that is the case. Good morning, It isn’t often that I take time to write a note complimenting a company for excellent customer service, but today that is the case. Last year I switched from being an S class Mercedes owner to an LS class Lexus owner. I made the choice of thinking I would be giving up some of the amenities afforded Mercedes owners but felt the reliability of the Lexus would be worth it. Since my purchase, I have had the opportunity to have my vehicle serviced by Lexus of Wesley Chapel at least 3 times. My first service was assigned to Bobby King who provided an experience equal or better than any I had at MB of Tampa. Of course, I thought maybe the favorable experience was due to me being a new customer but I quickly discovered this isn’t so. Each of my subsequent service appointments met or exceeded my expectations! I want to personally thank Bobby King for his professionalism and attention to detail. He is incredibly knowledgeable and has always been forthright and honest. I would also like to acknowledge the Lexus of Wesley Chapel dealership. I would like to say it is universal to the Lexus brand, but after first going to Lexus of Tampa I, unfortunately, found this isn’t the case. I have to believe the Lexus of Wesley Chapel holds their employees to a higher standard. Sincerely, William Dent More

Great experience overall ! Matt was the Rep I dealt with, he was thorough, informative and courteous. Good experience overall. The atmosphere was clean and the floors were clean Matt was the Rep I dealt with, he was thorough, informative and courteous. Good experience overall. The atmosphere was clean and the floors were clean. Nice seating as well. More

Excellent service A Lexus representative met us as we arrived and explained what would be checked and actions that would be taken. Timely service and very courteous pe A Lexus representative met us as we arrived and explained what would be checked and actions that would be taken. Timely service and very courteous personnel. More

An excellent experience… I had one of the best experiences at a dealership ever. From the young lady who open the door entering into the dealership and the service was outsta I had one of the best experiences at a dealership ever. From the young lady who open the door entering into the dealership and the service was outstanding. Forest took care of me and was an outstanding service writer. He took care of every question I had in need. I would recommend this dealership to all my friends More

Review of my service I was very pleased with my service from beginning until the end. I wAs greeted in a friendly manner and was introduced to my service technician, Alem. I was very pleased with my service from beginning until the end. I wAs greeted in a friendly manner and was introduced to my service technician, Alem. He was very professional and he explained everything that would be done before and afterwards. My service was completed just when he said it would be. The whole experience was great as it is always. More

Service Did not get the service recall that was scheduled even though I had called previously to verify. However I was not charged for the oil change & platin Did not get the service recall that was scheduled even though I had called previously to verify. However I was not charged for the oil change & platinum detail. More

Excellent service Its really good service, not much words to describe it just have to go and feel the warm welcome and full service...comolimetery very tasty breakfast. Its really good service, not much words to describe it just have to go and feel the warm welcome and full service...comolimetery very tasty breakfast.....and very competitive service charge for car too. More

Vehicle inspection for interior recall on 2011 LS460 Set an appointment to have my Lexus inspected for the “melting interior” issues. Took just over an hour for the inspection and photographs. They are Set an appointment to have my Lexus inspected for the “melting interior” issues. Took just over an hour for the inspection and photographs. They are ordering 6 interior components including door panels, dash and glove box. Matt the service consultant immediately met me when I got out of the car. Explained the process and showed me to the lounge area. When the car was done he explained how the recall is conducted and that Lexus could not provide a date to expect the parts but he would notify me to set up installation once received and inspected. More

From oil change to a new car! We came in to WC Lexus to get promo oil change. We were graciously greeted and guided to the lounge area to await completion of the service. Before ge We came in to WC Lexus to get promo oil change. We were graciously greeted and guided to the lounge area to await completion of the service. Before getting breakfast snacks, we went to the showroom to look at the new model - just passing the time. We were again greeted by by a friendly face and smile! He inquired about the car that was being serviced (2015 NX w/ 83,000+ miles.) and asked if we were considering trading in the future and could provide us w/ info about trade in value. He returned w/ the info and said to just take a look at and and he’d check in later. No pressure, no sales pitch. The conversations continued with emphasis on benefits of a trade, quality of the car and special benefits of a purchase at Wesley Chapel Lexus. Once we finally made the decision to buy, the process of paper work, finance, and prep of the car were conducted in a very professional and efficient manner by all personnel. Once completed, we went to get in our new car and were greeted by the applause of nearby Lexus personnel. We drove away with smiles on our face, and saying, I can’t believe we came in for an oil change and left with a beautiful new nebula gray NX 300! More

Awesome Forrest is a great advisor and the dealership is top notch. They are efficient and treat their customers first class. I would recommend this dealersh Forrest is a great advisor and the dealership is top notch. They are efficient and treat their customers first class. I would recommend this dealership. More