
Lia Chrysler Jeep Dodge Ram
Schenectady, NY
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A fair dealership that cares about it's customers. A positive experience. My service advisor, Freddie Estrada truly cares about his customers. Besides owning a 2021 Ram Big Horn, I also own a 2003 Bui A positive experience. My service advisor, Freddie Estrada truly cares about his customers. Besides owning a 2021 Ram Big Horn, I also own a 2003 Buick LeSabre. Mr. Estrada scheduled the service on my car and the service tech did a fine job. Very satisfied. More
Good selection of vehicles. Sales floor was clean and comfortable. Vehicle was prepped and ready to go as scheduled. Staff was friendly. Sales person, Frank Wilson, was vert kno Sales floor was clean and comfortable. Vehicle was prepped and ready to go as scheduled. Staff was friendly. Sales person, Frank Wilson, was vert knowledgeable about the vehicles. More
Adam Welch was very helpful in explaining that the lane departure feature could cause the steering wheel to vibrate as a means of alerting the driver. Offered to look at my vehicle but I felt assured with departure feature could cause the steering wheel to vibrate as a means of alerting the driver. Offered to look at my vehicle but I felt assured with his explanation that there was no problem. More
I broke down while passing through town. Lia was closest. It turned out to be one of the best experiences I've ever had with a Jeep dealership. Freddy Estrada was my first contact. He could Lia was closest. It turned out to be one of the best experiences I've ever had with a Jeep dealership. Freddy Estrada was my first contact. He could have made this a very different experience for me knowing his techs had a packed schedule. Instead, he listened intently, asked clarifying questions, and then brought my case to his boss. Dmitri then fixed my Jeep himself without hesitation and I was back on the road within a few hours. I also noticed something else while there: these folks genuinely care about one another like family, and care about the quality of their work in the same way. Everything done to my Jeep was clearly explained to me with patience and a sincere desire to share knowledge to be helpful rather than condescending annoyance. If you are ever in the greater Albany, NY area and even just have a question about your vehicle, give Freddy Estrada a call first to save yourself time by getting the right assessment the first time. More
I had an excellent experience at Lia. Our salesman, Vincent Notaro was excellent. He didn't try to pressure me and was very honest and upfront throughout the purchase of my wrangler. Tha Our salesman, Vincent Notaro was excellent. He didn't try to pressure me and was very honest and upfront throughout the purchase of my wrangler. That goes a very long way with me and recommending anyone to go to Lia. Vinny is a credit to that dealership. Thanks for all your help Vinny. It was greatly appreciated. Walt Urban More