Lia Chrysler Jeep Dodge Ram

I went to a different jeep dealer in January for a routine oil change and to check a recall. I would normally avoid the dealer for basic maintenance but was trying to save some hassle of doing these a routine oil change and to check a recall. I would normally avoid the dealer for basic maintenance but was trying to save some hassle of doing these at the same appointment. I had a terrible experience but that is beyond the point. Due to the previous experience I decided to travel to Lia as I had decent experiences with them in the past when I lived closer and they were recommended by my in-laws. When trying to schedule an appointment for a NYS inspection and check engine light it was a minimum month wait. I was able to schedule the appointment for 4/1 and my inspection was due in March. I specified that the appointment was for an inspection and check engine light. We dropped the car off the night before for an 8am appointment. Even on the key envelope I checked the car was there for inspection and check engine light. At 8am they called saying the hybrid/ev tech called out and they wouldn’t be able to even look at it until Friday. Why is there only ONE hybrid/ev tech available? I had to pick up the car and reschedule. We returned the following Monday night to drop it off. Once again on the key drop off envelope I checked inspection and check engine light with details written in. The appointment was scheduled for Tuesday at 730am. At 1030am I called to check in. I eventually got through to a tech’s voicemail where I checked in and requested a call back. No response. I began trying to call and check in again around 130/2. I wasn’t able to speak to an actual person until 330 where I was told the service advisor was in the back talking with the tech to check on my car and he would “call me right back.” At 530 I called again. After paging, going in the back to look for him etc, someone was able to get him on the phone. After having my car for 10 hours they had no idea what was wrong and had some questions about how the car was working recently. I got the impression it had not even been looked at until that moment. It was not until that point I was informed I would not be getting my car back that day. I made attempts to check in again Wednesday at 11am with no luck getting through to anyone and when I did I was hung up on. The service advisor finally called me at 2pm with an update on what was wrong, coolant leak and needing water pump replaced. No further updates until Thursday at 8am that the car was done, after I had been stranded without a car for 48+ hours. A previous experience at Lia a loaner car was waiting for me when a much smaller issue couldn’t be resolved in the same day. I purchased the max care at the time I bought the car. Luckily due to this it was no cost when I picked my car up. I had to go directly back to work after getting the car. When I got home I had thought further about not having to pay and didn’t believe the inspection would have been covered under max care so I should have had to pay something. I went back out to look at my car and the inspection sticker remained with a 3/26 expiration. The inspection was never even completed. I was not intending to write a review despite my poor experience but after realizing they didn’t do one of the main things I needed done I changed my mind. More

I typically do not write reviews but in this case, I just have to. Without going into a lot of details, which I'll most certainly run out of space and if the dealership wants to call me, I will provide them. have to. Without going into a lot of details, which I'll most certainly run out of space and if the dealership wants to call me, I will provide them. Vinny made our visit one of the absolute worse times buying a car and we've bought a lot. We went in there planning, without question, to buy a jeep summit and ram rho. I am not just saying that really, we were. All we wanted was to see them and have a quick test drive, not too much to ask when dropping 100k+ on vehicles. I am not a sensitive person but Vinny spoke to us with such disrespect it's unbelievable, for him I hope it was just a bad day. After the 2nd insult we wanted to leave but just to be positive, we waited until the 4th before we were out the door. Short drive away at another dealership, and I won't even drop them a positive mention in this review, but they were great, we bought what the wife wanted and soon I'll be getting the truck I want. More

Rhonda Dingman was very good, respectful helpful, and very kind. I enjoyed my visit and my service. Thank you so much. very kind. I enjoyed my visit and my service. Thank you so much. More

In my recent search for a new car I found that the folks at Lia CJDR to more that helpful and efficient. Our salesman Rajiv Persaud did an amazing job in guiding us to the perfect vehicle for our needs. I r at Lia CJDR to more that helpful and efficient. Our salesman Rajiv Persaud did an amazing job in guiding us to the perfect vehicle for our needs. I recommend this dealership to everyone! More

Service is always ready when you fill in the garage. They welcome you with smile and “Good Morning”. They welcome you with smile and “Good Morning”. More

The service department always keeps you well informed of what needs to be done on your vehicle. Always gives you an estimate before they do the work. what needs to be done on your vehicle. Always gives you an estimate before they do the work. More

Quick service with no appointment needed. Great customer service and definitely took care of all the things I needed done on my vehicle! Great customer service and definitely took care of all the things I needed done on my vehicle! More

Have been servicing ny Car at this dealership for 16 years now. Always good service and communication. Have seen many service people come and go but the service is still good. Knowledgeable people. years now. Always good service and communication. Have seen many service people come and go but the service is still good. Knowledgeable people. More

Davon styles was very professional and helpful in service dept. always kept a smile and answered my questions. He deserves a 5. Gave a 4 bc a simple “express” service took longer than an hour and I was t dept. always kept a smile and answered my questions. He deserves a 5. Gave a 4 bc a simple “express” service took longer than an hour and I was the first one in the morning. More