Lia Chrysler Jeep Dodge Ram

Simple valve stem fix I bought a Toyota Tacoma from Lia Dodge in Schenectady NY Had appointment for 1 on 10/20/18 didn't get me in till 2.15 apparently they were having a I bought a Toyota Tacoma from Lia Dodge in Schenectady NY Had appointment for 1 on 10/20/18 didn't get me in till 2.15 apparently they were having a deal on oil changes and they came first but I still had appointment for 1 but anyway my tire sensor was bad nobody there could fix it so they sent over to Toyota next door for another hour they came back and said they had to order one and would call when it came in so they just wasted 3and a half hours of mine that I'll never get back More

Quick, Courteous, Convenient Made my appointment for an oil change and tire rotation online, couldn't have been easier. My service advisor, Jared Pott, checked me in and had me ba Made my appointment for an oil change and tire rotation online, couldn't have been easier. My service advisor, Jared Pott, checked me in and had me back out again, hardly had time to finish my coffee and doughnut. Jared also found a software update that my car needed and performed that. So far,since buying my 2017 Jeep Cherokee last July, I've had nothing but great experiences with the Lia CJDR service department. More

Great experience at this location Gerald Benson was patient, personable, and professional! He got the process moving quickly once I decided I wanted the car. He explained everything co Gerald Benson was patient, personable, and professional! He got the process moving quickly once I decided I wanted the car. He explained everything coherently and offered further explanations of needed. He knew his stuff and was attentive to me as we moved through the purchasing process. Definitely a good choice dealing with this location and thankful for Gerry’s help. More

Great Sales man, Great Dealer This is the third vehicle I have purchased from Vinny Notaro in the past three years, I plan on buying my next one from him also. They have beat any d This is the third vehicle I have purchased from Vinny Notaro in the past three years, I plan on buying my next one from him also. They have beat any deal that I have been offered with in a 200 mile radius. Just a great experience, no high pressure sales. I have bought new and used from them. More

X2 Worst Dealer Around Once they make the sale, they don't care about you. Not a place I would ever do business with again. These guys are just concerned with their paycheck Once they make the sale, they don't care about you. Not a place I would ever do business with again. These guys are just concerned with their paychecks and that is it. More

Love our Jeeps Just purchased our second jeep with Lia CJDR in a months time. Our Salesman Vinny Notaro was fabulous in getting our price point exactly where we need Just purchased our second jeep with Lia CJDR in a months time. Our Salesman Vinny Notaro was fabulous in getting our price point exactly where we needed it to be with both vehicles. Easy to work with and would definitely recommend Vinny and Lia CJDR to anyone looking for their next vehicle. More

Worst dealer around Lia dodge ram is the worst dealer I have dealt with in a long time. Bought a 2015 ram 3500 from them March 13th of this year. Rob Fulita was the most Lia dodge ram is the worst dealer I have dealt with in a long time. Bought a 2015 ram 3500 from them March 13th of this year. Rob Fulita was the most useless salesmen I have ever had dealings with. He was great until I agreed to purchase the vehicle. Then after that I couldn’t get him to return any of my calls and when I could eventually get him on the phone he argued with me and pushed off every question I had as someone else’s responsibility. I had a few issues which it seemed would be resolved by one of the managers, Matt Dyer, but in similar fashion return phone calls were promised then nonexistent. After a long and frustrating process I was able to reach out to the general manager, Chris Snyder, who was helpful in resolving some of the issues I had. Issue one: I am from CT and the service the dealer uses to register out of state plates (REG-USA or Dealer track) Took 31 days from the date of sale to actually get me my CT plates and registration. This is exactly one day after the temp plate expired. Issue two: Although the dealer had put new tires on the truck the steering wheel was not straight after they did the alignment (approx. 30degrees off center) and the satellite radio was not activated. I didn’t notice this until I was on my way home. No big deal I thought, I called on my way home (30 mins after purchase) and left a message for the salesmen. A few days went by, another message left for the salesmen and still no call back (both days the receptionist confirmed Rob was in when I called and I received no call back, so as far as I am concerned he was intentionally ducking my calls). After no call back I finally just called and paid to activate the satellite radio myself. I put a call into Chris Synder at which point Rob magically was able to finally call me back to argue that I hadn’t paid to activate the satellite radio because he had activated it. (Not even worth fighting about it, I paid the $30 myself and it was turned on less than 5 mins after I called Sirius.). After some back and forth Chris Snyder agreed to pay the NorthHampton Lia Dodge dealer to re-do the alignment. Spoke with the Service manager from the NorthHampton store and they were in-between alignment machines and can do it in 2 weeks. Fast forward 3 weeks, every time I call the service manager at the North Hampton store he apologizes for not calling back and will get back to me by the end of the day. Of course in true Lia fashion, no return phone calls. A follow up email to Chris Snyder today (4-27-17) asking if he would be willing to reimburse me and I would have my local dealer perform the alignment ($120) I didn’t get a response from Chris but almost an immediate call From the North Hampton service department. Needless to say I am not sure these people can operate a Phone let alone an alignment machine. I will leave this job to my local dealer and eat the $120. After spending close to $50k at this dealer, if I could do it all again I would have waited until my local dealer found me something. Maybe they didn’t care about me because I was from out of state and they didn’t think I would be a repeat customer. Whatever it was, once they had the sale I didn’t matter to them anymore…. Or maybe their customer service is just that bad. Either way I wouldn’t recommend even my worst enemy to this dealer. I looked past their terrible ratings online because they had the truck I was looking for when no other dealers around me did. So unless they have a gem that no one else does, steer clear of this dealership at all costs. Bill Lia Sr and or Bill Lia Jr, I hope you read this. I called your office to try and resolve this before leaving negative feedback. I spoke with Sarah (Your executive secretary?) who assured me you would call me back. Of course that return phone call never took place either, even after calling back and leaving two messages…. More

Incredible Jared Potts and crew are the best around, they really care about your car needs and are very professional, I recommend them for all your automotive n Jared Potts and crew are the best around, they really care about your car needs and are very professional, I recommend them for all your automotive needs More

Excellent service John Taylor took care of me and sold me my dream car a 2018 wrangler sport. He got the numbers down to a reasonable price and we made a deal. Couldn’t John Taylor took care of me and sold me my dream car a 2018 wrangler sport. He got the numbers down to a reasonable price and we made a deal. Couldn’t ask for a better salesman!! More

Quick turnaround I had a tight schedule to fit in a state inspection and recommended services before a long trip and the team got it all done quickly I had a tight schedule to fit in a state inspection and recommended services before a long trip and the team got it all done quickly More