Lia Honda Brewster

Avoid this dealer! I visited Brewster Honda for a Avoid this dealer! I visited Brewster Honda for a certified used car and was greeted by Anthony Pilla. I did the test drive and he indicated that h Avoid this dealer! I visited Brewster Honda for a certified used car and was greeted by Anthony Pilla. I did the test drive and he indicated that he would not sell the car at a price lower than advertised on their website. So I left. One week later, he called and left a message, saying that the car was still available and would welcome an offer. I emailed him with a fair offer. He called back immediately, saying that ok, if you put down a deposit, the car is yours. I confirmed with him that he accepted the price as I offered then I gave him my credit card number, for a $500 deposit. I drove 35 miles to Brewster to get the car. When I arrived, he presented me with a sales form, below the car price, there were several items: plates, registration, etc. Then I noticed an item: "vehicle prep $695". I asked him what that was. He said that's the charge "to certify the car for sale". I said you must be kidding, you advertised the car as "Certified Used Car", how can you possibly be charging a fee "to certify the car"?! I asked to speak to his supervisor. When the "supervisor" appeared, I asked how come there is a charge to certify the car while it was offered for sale as "certified car"? He said, no no no, Anthony was wrong. The charge was to cover the "prep'ping" of the vehicle for sale. Then the two started a brief argument in front of me... At the end, the "supervisor" told me, look, I can't sell you the car at that price! So i demanded refund of my deposit (It took 4 days for me to get the refund) and left. I drove 70 miles just to be fooled by these people! I was appalled by the unethical behaviors of these two salesmen at Brewster Honda (and their incompetence). No more Brewster Honda! More

My first - and LAST Honda. Bought a new 2011 CR-V EX-L complete with navigation system in March, 2011. Sunroon sunshade made noise - so they changed the sun visor. Driver seat loose - they couldn't "dupli complete with navigation system in March, 2011. Sunroon sunshade made noise - so they changed the sun visor. Driver seat loose - they couldn't "duplicate" the noise - never corrected the problem. Tires bald at 17,000 miles - called normal wear and tear! Dealer no help resolving the problem and American Honda is totally useless - there is only one phone number for them in the entire US - and the same moron always answers the phone and does nothing. Totally happy with my new 2011 Chevrolet - BUY AMERICAN! More

I had a fantastic experience at Brewster Honda. I've bought many cars and the experience I had a Brewster Honda was one of the best ever. My salesman, Will Darnell, was very astute in his knowledge of bought many cars and the experience I had a Brewster Honda was one of the best ever. My salesman, Will Darnell, was very astute in his knowledge of all the vehicles and was able to answer any and all of my questions. I've been to several dealerships over the last couple of months finding the right car and encountered many salesman who just say, "here it is!" you ask them questions and they can't tell you much about them other than you can find out on the Internet. Will worked hard to get me the best deal for my trade-in and for my new Pilot touring. I was extremely satisfied with my deal. The finance manager, Chuck Bowling, was professional and made everything easy to understand. He thoroughly explained all the financing issues, registration, and all the extras such as extended warranty/paint sealant. I did not buy the extended warranty nor the paint sealant, but he was not pushy in trying to have me add those on. Delivery of the vehicle was awesome! It was quick and thorough. I brought my wife in on delivery day and Will came in on his only day off of the week to deliver the vehicle and explain everything about the car to her. Talk about going the extra mile! I highly recommend Brewster Honda to anyone who is in the market for a new Honda! If you go, be sure to ask for Will and Chuck, you'll get a great deal! Roger More

I brought my car here for a simple an oil change b/c I had a coupon for $19.99. They told me wait time would be less than one hour. One hour and 20 minutes later, service rep comes to tell me they can't had a coupon for $19.99. They told me wait time would be less than one hour. One hour and 20 minutes later, service rep comes to tell me they can't get my car to hold oil b/c oil pan and plug were damaged. He literally tells me I can't leave. His reason being my car can't hold the oil and the only fix is to replace these parts for $468. Not being knowledgable about cars, I dial my husband and put the rep on the phone with him. "Miraculously" within 5 minutes after that phone conversation they come up with an alternative solution (putting in an oversize plug) for $5. Had my husband not pressed the guy, they would not have offered up the $5 solution, which by the way, it turns out is a permanent fix...NOT a temporary solution. To add insult to injury they tell me my break pads are worn down to 1mm and should be replaced. They tell me I have at best 500-1000 miles left and quote me a "special" price of $270 to replace front breaks. I decline...the following morning my husband takes the car to our family friend and trusted mechanic to change the breaks (he has quoted us a lower price). He gets the car up on the lift and says we don't need new breaks now. The pads are only halfway worn down and we can easily wait until our next oil change (roughly another 5,000 miles) before replacing them. I can only say that either the mechanics at Brewster Honda are extremely unqualified to diagnose standard wear and tear or they are crooks...plain and simple, who saw an opportunity to put some fear in me so I would go for the repairs they recommended. Either way, I would never set foot in there again and would absolutely not recommend them to anyone else. More

What a pleasure to deal with Rob Schnieder at Brewster Honda! The deal went smoothly, quickly and politely. Everything was done with the utmost of professionalism and appropriate humor. He is a man who Honda! The deal went smoothly, quickly and politely. Everything was done with the utmost of professionalism and appropriate humor. He is a man who keeps his word which is of primary importance to me. Also, I enjoyed the interaction, and I really hate shopping for a new car! Thank you Rob,Dave Sacaroff,Ric Pereira, and everyone else over at Brewster Honda, who made shopping for a new car a positive experience. More

I went to Brewster Honda to purchase a certified used car. My sales person Nancy Gilligan was very nice and helpful. When it came time to negotiate a price she brought over Robert Planbeck who I later car. My sales person Nancy Gilligan was very nice and helpful. When it came time to negotiate a price she brought over Robert Planbeck who I later found out was the owner. He shook my hand and introduced himself (that was the only time he was cordial). The car I was looking at was going for $16, 200. I was offering him $11,000 plus my 2001 Accord as a trade in (not an unreasonable offer). He says to me "Look at this, this is what I paid for the car and this is what I am selling for" standing over me and pointing at a paper. He was extremely aggressive and I immediately felt like I had to be defensive. I told him we did not have a deal and he said "You're right! You're not getting the car" (he's now yelling). I stood up and explained to Nancy that he was definitely not helping her sales and she shouldn't bring him over to try and close a sale. I have never had such a bad experience in my life....especially not with $11K in my pocket and ready to make a purchase. Brewster Honda will never get my money and it's a shame that he is the owner. More

Run, don't walk, away from this dealership! The will "nickle-and-dime" you for every dollar on your trade-in and watch out for the fine print! Their so-called "internet pricing" is not that great. The p "nickle-and-dime" you for every dollar on your trade-in and watch out for the fine print! Their so-called "internet pricing" is not that great. The prices don't include the destination charge and other "fees" so it looks lower but it's about the same as the competition. The service department lost my keys on the day I went to pick up my new car! Then they only wanted to give me one key. They said that's all they could do? REALLY?? Also, they charged a heavy mark-up over the Honda site on options and labor. Insult to Injury, they wrecked my car by the lousy application of the options I selected. I bought my brand new car on one day and they had the nerve to ask me to bring it back THE NEXT DAY FOR REPAIRS!!! I just couldn't make this up if I tried, people! It is just a mess! Brewster Honda, as of December of this year, was purchased by Lia Auto Group. Let's hope Lia cleans up Brewster Honda's act or close it down! TERRIBLE..just TERRIBLE! More

My first and last visit to this dealership. The management is not willing to work with the customer on price. They nickel and dimed me on the price of a used car. We got down to within a couple h management is not willing to work with the customer on price. They nickel and dimed me on the price of a used car. We got down to within a couple hundred dollars of their price and they wouldn't budge! And we were dealing with a car that had been sitting on their lot for over a month! Their lot was full of inventory. You'd think they'd want to liquidate some of that. My advice to them is that they should try working with the customer and maybe they'll actually sell some of their cars. Greed isn't always the answer. Too bad for them since I won't be returning or recommending them. Instead I'll be posting negative reviews all over this great, big internet. More

Jonathan was friendly and helpful with the repairs on my car. The pricing was very fair and he worked with me to prioritze the most important things that had to be done to my car for safety purposes. I will car. The pricing was very fair and he worked with me to prioritze the most important things that had to be done to my car for safety purposes. I will be going back to have the additional work done to my car as soon as I can. I have been using this dealer for my purchase and repairs for the last 5 years and I would not use another service center. when I need a new car I will be going back to Brewster Honda! More

Working with he various departments at Brewster Honda was a pleasure. They were very informative and knowledable about my vehicle and the entire lease process went very smooth. A very efficient operation a a pleasure. They were very informative and knowledable about my vehicle and the entire lease process went very smooth. A very efficient operation and I intend to use them again when my lease is up. More