Lia Honda Northampton

Lia Honda Northampton responded

Frank, you called and told us you sold your car and wanted to cancel the Gap ins. Connor informed you that you would need to come down and fill out a form and provide proof of the car being paid off and you would be refunded. Apparently this was unacceptable and you started screaming that you were going to write bad reviews everywhere. I am sorry that this was the process and not something you wanted to do. Thank you, Todd LeMay General Manager

Frank responded

Not true. I left a message with Connor who never called me back. Two days later I called again and he did answer while eating. He informed me he had a stack of forms on his desk and I could come in anytime. Several weeks i called to come in and was told it was Connor’s day off and there was no one else to talk to. When i asked who did contracts for vehicles purchased on Connor’s day off I was connected to an assistant manager who couldn’t have been less helpful. At that point all i was asking was for the form to faxed or emailed to me so i could complete it before coming in. Every interaction i’ve had with Lia has been a hassle. Recently, i had friends over for dinner who admired my new car. When i told them i had purchased it at Lia, they told me it was widely known that Lia is a place to avoid and now I know why.

Lia Honda Northampton responded

We greatly appreciate you taking the time to leave us this 5-star review! We are honored by your continued business, and we are overjoyed that Desiree consistently takes great care of you and your automotive needs. She will be honored to know of your very kind words. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service.

Lia Honda Northampton responded

We greatly appreciate you taking the time to leave us this 5-star review and recommendation! We are honored by your continued business, and we are overjoyed that our team could consistently provide you with the top-notch experience that you deserve! Your satisfaction means so much to us. We wish you the warmest congratulations on your new vehicle- on behalf of the entire team!

Lia Honda Northampton responded

Tom, Thank you so much for your 5-star review! Your safety and satisfaction are our utmost priorities, and we are so glad that Desiree could ease your concerns and get your automotive needs efficiently taken care of before your trip! It is our pleasure to serve you. We wish you the safest of travels until we meet again!

Lia Honda Northampton responded

We greatly appreciate you taking the time to leave us this wonderful review! It is an honor to have your confidence and loyalty, and we are so glad that Desiree provided you with nothing less than the same 5-star service that you deserve during your most recent visit. We look forward to providing you and your vehicle with our best care for many years to come! Take care!

Lia Honda Northampton responded

Thank you so much for your wonderful review! Your safety and satisfaction are of the utmost importance to us, and we are delighted that Desiree could put you at ease before your trip and that she got your automotive needs swiftly resolved. She will be honored to know that you deeply appreciated her assistance. We wish you the safest of travels- on behalf of Desiree and the entire team!

Lia Honda Northampton responded

Christine, Thank you so much for your positive review and recommendation! Providing top-quality services is so important to us, and we are delighted that Desiree met your satisfaction. We wish you the safest of travels, and we hope that you continue to choose us for all of your future automotive needs.

Lia Honda Northampton responded

Congratulations on your new vehicle! We are thrilled that Matthew could be of assistance to you and make your overall buying experience both smooth and successful! He will be honored to have earned your kind review and recommendation, and we are so excited for you to enjoy your new ride!

Lia Honda Northampton responded

Thank you so much for taking the time to share this positive review! We are thrilled to hear that Beverly could be of assistance to you, and we are delighted that our services continuously meets your satisfaction. We will certainly provide you with nothing less than the 5-star service that you deserve in the future. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.